Book Your Airport Transfer & Car Hire Around The WorldTravelThru provides airport transfer and car hire services by carefully screened drivers in over 150+ countries in the world.
Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent communication, punctual arrivals, and friendly drivers who always ensure smooth, highly reliable, and stress-free airport transfers. People often appreciate the thoughtful little details provided during the journey, making the entire ride comfortable, pleasant, and safe for everyone involved.
Some reviewers were not happy with booking management issues, encountering noticeable difficulties when trying to change reservations or dealing with unexpected delays. A few consumers also mentioned occasional unreliability regarding missed pickups, vehicle issues, or a complete lack of proper support when unexpected problems arose during their travel.
We would like to express our sincere appreciation for choosing our services. Your trust in us is the driving force behind our dedication to excellence. We are delighted to have had the opportunity to assist you, and we're thrilled to hear that you were satisfied with our service. Thank you for your valuable feedback, as it allows us to continually improve and provide an even better experience for our customers. We are always trying to improve our services. We guarantee to give you a great experience next time.
Once again thank you for using the service of MyTravelThru!
Layla - Quality Assurance from MyTravelThru airport transfer services.
I have arrived on a bank holiday and it has been really difficult to take my taxi. First they told me that the car was broken down and then I had to go looking for a private person's car on foot, go to the gas station because the car had no gasoline. I do not recommend
Travelthru 回复2023-07-11
Dear Borija,
First, we understand your struggles and we know it was a terrible experience. We hope you understand that the customer experience is always our top priority. We've taken action and made sure this doesn't happen in the future.
Thank you for providing these helpful reviews. Our customer care team has contacted you to send you more information. Please check your mailbox.
I hope you have a good day!
Layla
Quality Assurance from MyTravelThru airport transfer services.
The car was in very good condition and clean.
The driver was on time and drove well. Although, he only gestured, pointed and did not speak to say hello, follow me, have a good holiday or good bye. That would have been nice for him to engage in basic conversation.
Travelthru 回复2023-06-30
Thank you for choosing us as your service provider and for your kind words. We are truly humbled by your appreciation. At MyTravelThru airport transfer services, we take great pride in delivering exceptional service, and we are committed to taking it to the next level. Your feedback is incredibly valuable to us, as it enables us to identify areas for improvement and implement changes that will make a difference. We are eager to demonstrate our commitment to your satisfaction by providing you with an even better service in the future. Thank you for your trust, and we look forward to exceeding your expectations with our enhanced offerings!
Layla
Quality Assurance from MyTravelThru airport transfer services.
Punctual (even a little early which was nice). Nice vehicle. Safe driver. Expensive yes but was worth the piece of mind to get to airport that early in the day.
Travelthru 回复2023-06-30
Thank you for your kind words and for giving us the opportunity to serve you. We take pride in providing top-notch service, and we are delighted that you had a positive experience with us. Rest assured, we are committed to raising the bar even higher and delivering an exceptional service in the future. Your feedback is invaluable to us, and it will help us fine-tune our processes and ensure that your next encounter with our service is nothing short of amazing. Thank you for choosing us, and we look forward to wowing you with our improved services!
Layla
Quality Assurance from MyTravelThru airport transfer services.
Decent prices and quick service. There has been just a little misunderstanding about the pick-up site, but a part from that evweything went smoothly.
Travelthru 回复2023-06-30
Dear Sara,
I'm Layla from MyTravelThru airport transfer services. We would like to express our heartfelt gratitude for choosing our service and for your thoughtful feedback. Your satisfaction is paramount to us, and we are wholeheartedly committed to continuously improving our services based on your valuable input. We value your trust and will do everything in our power to provide you with an even better service experience in the future. Your feedback serves as a constant reminder of the areas where we can enhance our services, and we are excited to embark on this journey of improvement. Thank you for your support, and we look forward to serving you with excellence.
Please give us a chance to serve you next time. We guarantee to give you the best experience.
My flight landed on time at 09:05. The link provided kept saying 'driver on the way' so I waited patiently on the pick up zone. After having waited for almost an hour I called and they claimed that the driver waited holding a board with my name on, of which was untrue. I did not receive any call or missed call from them and yet they claimed having tried to contact me. I had to eventually organize another transport to pick me take me to my destination. A few minutes after 10 I checked the status on their link and it claimed to having successfully dropped me off at 09:57 whereas I was still on route to my destination using another transport. DUR Rico's cab and shuttle services gave a sour note right at the beginning of my vacation. I am very disappointed with the offered service which did not take place.
Travelthru 回复2023-06-28
Dear Busie,
I'm Layla - Quality Assurance from MyTravelThru airport transfer services. behalf of MyTravelThru, I sincerely apologize for the bad experience. This is unacceptable. It was completely our fault.
Please know that we are taking immediate action to investigate the matter further. We are committed to addressing the issues you faced and implementing corrective measures to prevent similar situations from happening again. Your satisfaction is of utmost importance to us, and we genuinely value your patronage.
I would like to personally assure you that we are working diligently to rectify the situation and regain your trust. We would greatly appreciate the opportunity to make it up to you and provide you with the exceptional experience you deserve. Our customer care department has contacted you with the desire to make up for our mistake.
Once again, I am truly sorry for the negative experience you had with us. Your feedback is invaluable, and we are committed to learning from this incident to ensure that it never happens again.
Thank you for bringing this to our attention, and we look forward to the opportunity to make amends. Please give us a second chance to serve you, we won't let you down.
Wish you have a good trip at Umhlanga, South Africa!
Layla.
I paid £46.75 for a pre booked taxi to take an early morning flight 5 mins at most in the taxi from renaissance hotel Heathrow to terminal 3
a Uber cab was already at the hotel and while I was checking if it was my cab , he said he was free and hadn’t been booked, I received a txt with his reg plate. He said if there are no other taxis they do get booking , his charge £9 . A lovely driver , helpful but I feel I have been ripped off
Travelthru 回复2023-06-28
First we thank you for choosing our service. Besides, we are also extremely sorry for the misunderstandings that make you confused during your service experience.
We have investigated and clarified the matter. In fact, the driver made a mistake in pricing the trip. We hope you understand that our company offers a service package at a very competitive price in the market. Letting you doubt the credibility of the service is also one of our mistakes during operation.
We have taken corrective actions during operation to ensure that there will not be any similar errors.
Once again, thank you for choosing our company's services, hope to have the opportunity to serve you in your future trips.
Have a nice day!
Layla
Quality Assurance from MyTravelThru airport transfer services.
The driver did not arrive and we had to take a taxi. It was no shaw. I filed request for refund for the service.
Travelthru 回复2023-06-28
Dear Amos,
I'm Layla - Quality Assurance from MyTravelThru airport transfer services.On behalf of MyTravelThru, I sincerely apologize for driver no show. This is unacceptable. It was completely our fault, and we regret letting you down on this occasion. Our customer care department has contacted you with the desire to make up for our mistake. Let me assure you that this incident will not happen again. We feel terrible about this mistake, so please accept our sincerest apologies, hope you’ll give us a second chance to win back your trust.
We sincerely apologize for the inconvenience you experience. It was completely our fault, and we regret letting you down on this occasion. Let me assure you that this incident will not happen again. We feel terrible about this mistake, so please accept our sincerest apologies, hope you’ll give us a second chance to win back your trust.
Layla
Quality Assurance from MyTravelThru airport transfer services.
We got to our destination in one piece. The drive was a little concerning as the driver was averaging 150klms an hour. I was very uncomfortable.
Travelthru 回复2023-06-27
Dear SonyaT Tumata,
I'm Layla - Quality Assurance from MyTravelThru airport transfer services.On behalf of MyTravelThru, I sincerely apologize for driver was too fast. This is unacceptable. It was completely our fault, and we regret letting you down on this occasion. Our team is dedicated to rectifying the situation and making the necessary improvements to deliver the quality and service you deserve. Let me assure you that this incident will not happen again. We feel terrible about this mistake, so please accept our sincerest apologies, hope you’ll give us a second chance to win back your trust.
Once again, please accept my sincerest apologies for the inconvenience and frustration you experienced. We are committed to making things right and regaining your trust as a valued customer.
Thank you for bringing this matter to our attention, and I hope you have great time in Civitavecchia RM, Italy.
The driver didn't come to pick us up to the airport
The driver didn't come to pick us up to the airport. I had to take a private taxi that cost me 100€
Travelthru 回复2023-06-28
Dear KitiCat,
First, we sincerely apologize for the bad experience you had at our service.
We want you to know that we have investigated and are taking action to ensure this never happens again. Besides, our customer care team is working hard and contacting you to compensate for the losses you have suffered.
Once again, we sincerely apologize to you. Please give us a chance to serve you, we will give you a great experience. We guarantee that.
Wish you have a great day!
Layla
Quality Assurance from MyTravelThru airport transfer services.
The driver was very nervous. He just flashed the lights to the other drivers. He kept honking, overtaking both the left and the right. My wife was afraid, we asked him twice if he could slow down, but he didn't listen to us, a very bad experience. He was driving unsafely.
Travelthru 回复2023-06-28
Dear Srdjan,
I am writing to express my sincere apologies for the below average service you have recently received from our company. We deeply regret any inconvenience or disappointment this may have caused you.
We appreciate your feedback and take it very seriously. Your feedback about our service has alerted us to areas where we need improvement and we are committed to addressing them immediately. We want to assure you that this does not reflect the quality of service we want to provide to our valued customers like you.
Please allow me to assure you that we took immediate action to fix the issues you encountered. We have conducted an internal investigation to determine the root cause and are taking measures to prevent similar incidents from happening in the future. Our team has undergone additional training to ensure that they provide a consistent, efficient and satisfactory service to all our clients.
Once again, I sincerely apologize for the inconvenience caused. We greatly appreciate your patience and understanding.
Our customer care team is actively contacting you to compensate for this inconvenience. We are here to support you and make sure your future experiences with us.
Thank you for bringing this issue to our attention and we assure you that we are committed to making the necessary improvements.
Layla
Quality Assurance from MyTravelThru airport transfer services.
Dear David,
We want to express our sincere appreciation for choosing our service and for your kind words. It is our utmost pleasure to have been of service to you. Rest assured, we take your feedback to heart and are committed to incorporating it into our improvement plans. We are determined to provide an even better service in the future, surpassing your expectations at every step. Your satisfaction is of utmost importance to us, and we thank you for giving us the opportunity to serve you. We can't wait to show you the enhanced level of service we have in store for you!
Hope you have great trip in Thailand!
Layla
Quality Assurance from MyTravelThru airport transfer services.
We were given a car that was meant to take only two people when I had selected a ride for 4 people and 4 suitcases. Driver kept asking if we made a wrong reservation, when I had paid to book a larger vehicle.
Travelthru 回复2023-06-23
Dear Diana,
I'm Layla - Quality Assurance from MyTravelThru airport transfer services.On behalf of MyTravelThru, I sincerely apologize for made the wrong vehicle. This is unacceptable. It was completely our fault, and we regret letting you down on this occasion. Let me assure you that this incident will not happen again. We feel terrible about this mistake, so please accept our sincerest apologies, hope you’ll give us a second chance to win back your trust.
Not happy about the service. We paid in advance and the taxi driver kept asking for more money and he was late
Travelthru 回复2023-06-23
Thank you for sharing your feedback regarding the poor service you experienced. We sincerely apologize for the inconvenience caused and want to assure you that we take your concerns seriously. We have addressed this matter with our team and are implementing measures to ensure that such situations never happen again in the future.
Customer satisfaction is our top priority, and we deeply regret that we fell short of meeting your expectations. Your feedback serves as a valuable tool for us to improve our services, and we appreciate you taking the time to bring this issue to our attention.
We genuinely hope that you will give us another chance to serve you better in the future.
Thank you once again for bringing this to our attention, and we apologize for any inconvenience caused.
Layla
Quality Assurance from MyTravelThru airport transfer services.
The pick-up was at 1:00 p.m. and the driver appeared at 1:35 p.m., after calling him several times and sending him a message. The central office told us that there was a lot of traffic and that was the reason for the delay, but they never sent us the name of the driver like other times. and for his part, the driver tells us that he got the wrong place.
Travelthru 回复2023-06-20
Dear Marta,
I'm Layla - Quality Assurance from MyTravelThru airport transfer services.On behalf of MyTravelThru, we apologize for the inconvenience you experienced during your service experience. It is unacceptable for the driver to pick you up late and cause you inconvenience. We have investigated and remedied the situation as best we can. Besides, we are trying to continuously improve our service so your reviews are extremely valuable to us.
We guarantee to give you a better experience next time.
Thank you for choosing the service at MyTravelThru.
Terrible service. We were waiting for it at gate 8 and didn’t show up. I found massage when we have arrived at the hotel with other taxi ( that we pay extra) massage that driver was waiting for us at gate 12. Due miscommunication with driver since massage was sent when we were on the Flight so we could not see massage we have no choice but buy extra money for taxi! I contacted them but not very polite. Definitely never again
Travelthru 回复2023-06-20
Dear Sophia,
I want to sincerely apologize for the bad experience you had with our service. I understand how frustrating and disappointing it must have been, and I want you to know that we take your feedback very seriously. We've launched an investigation into your situation. The late arrival of the driver prevents you from meeting the driver, your difficulties in communicating with the driver and the impoliteness of replying to your messages is unacceptable. We want you to know that we're working to prevent this and take action against drivers to make sure this never happens in the furture.
Once again, please accept my sincerest sorry for the inconvenience and frustration you experienced. We are committed to making things right and regaining your trust as a valued customer. Please give us the opportunity to serve you next time. We guarantee you a great experience.
Please contact the agency you booked for to receive a full refund
Once again we are sorry for the experience you had, thank you for choosing MyTravelThru's service and hope have a good day!
Layla
Quality Assurance from MyTravelThru airport transfer services.
The driver was on time and friendly but he drove way too fast
Travelthru 回复2023-06-19
We deeply apologize for the driver driving too fast during your journey. We're getting in on the action and taking action against drivers to make sure this situation never happens again in the future. Besides we thank you for choosing the service at MyTravelThru. Your comments are extremely helpful to us.
We guarantee to give you a better experience the next time you use the service.
Thank you again!
Layla - Quality Assurance from MyTravelThru airport transfer services.
Although the train had an one hour delay, driver came late for us and we had to look for him. He dropped us four corners away from the hotel we had to walk around 15 minutes with all the luggage. Really disappointed.😡😡
Travelthru 回复2023-06-19
Dear Keith,
I'm Layla - Quality Assurance from MyTravelThru airport transfer services.
On behalf of MyTravelThru, I sincerely apologize because the driver keeps you waiting and you have to look for them - all these inconveniences are unacceptable. We have entered the investigation. Our team is actively working to make sure this will never happen a second time. Customer satisfaction is our top priority, and we deeply regret that we fell short of meeting your expectations.
We genuinely hope that you will give us another chance to serve you better in the future.
Thank you once again for bringing this to our attention, and we apologize for any inconvenience caused.
Driver was punctual, efficient & courteous . All went well. Would definitely recommend.
Travelthru 回复2023-06-19
We would like to express our heartfelt gratitude for selecting our service. Your decision to choose us means a lot, and we are truly humbled by your trust. We want you to know that we are continuously working on improving our services to ensure that your future experiences are even better. Your satisfaction is our ultimate goal, and we will spare no effort in exceeding your expectations. Thank you for your valuable feedback, and we can't wait to serve you again in the future with an even higher level of excellence!
Layla - Quality Assurance from MyTravelThru airport transfer services.
Thefrenchie
The Deal Packaging Network
Preis Zwerg
Dripshipper.co
Slimqa
Highlandtradecapital
Silverjewellerystore
Bonesjewelry