Tricon

Hi Kendra! Thank you for sharing your experience. We’re glad to hear things have gone well overall, and we appreciate your honest feedback about the difficulty reaching the right team. We’ll be sure to share your comments as we continue working to improve the support experience.

Hi Linda, Thank you for taking the time to share your feedback. We're sorry to hear about your concerns regarding the irrigation system and understand your frustration. We'd appreciate the opportunity to learn more about what occurred and review your concerns further. If you're willing, please respond to our request for information or email us directly at [email protected] with your name and property address so we can locate your account and investigate the reported irrigation issues. We appreciate the opportunity to look into this for you and look forward to hearing from you.

Hi there, Thank you for bringing your concerns to our attention. We're sorry to hear about your move-out experience. We'd like the opportunity to learn more about what occurred and review your concerns further. If you're willing, please respond to our request for information or email us directly at [email protected] with your name and the property address so we can locate your account and assist. We appreciate the opportunity to look into this for you.

Hi Tony, Thank you for taking the time to bring your concerns to our attention. We're truly sorry for the frustration and inconvenience you experienced throughout the HVAC repair process, and we appreciate the opportunity to review your concerns. Our team has completed its review and has been in communication with you regarding the resolution. We confirmed that the HVAC repairs have been completed and that the temporary portable air conditioning units are scheduled to be removed this week. We also advised that a concession has been approved and will be applied to your resident ledger. We appreciate your patience and understanding while we worked through this matter. If you have any additional questions or if there is anything further we can assist you with, please don't hesitate to reach out.

Hi there, Thank you for bringing this to our attention. We sincerely apologize that the condition of the property did not meet your expectations. We have shared your feedback with the appropriate team so the condition of the lawn can be reviewed and addressed. If you need any additional assistance with your rental search, we would be happy to help. Please feel free to email us at [email protected] or call us at 844-874-2661. Thank you again for your feedback, and we hope to have the opportunity to assist you.

Hi Schvell, Thank you for your thoughtful review! We're so glad Grady, Walden, and Shadee were able to provide the care and support you deserved. We'll be sure to share your kind words and recognize them for the positive impact they made. We truly appreciate you taking the time to share your experience!

Hi Nayomee, Thank you for taking the time to share your feedback. We're sorry to hear your experience has not met your expectations. We would appreciate the opportunity to speak with you directly regarding the concerns you've raised. Unfortunately, we're unable to locate your account based on your username. We have requested additional information so we can identify your account and review the matter further. We hope you'll allow us the opportunity to work with you toward a resolution. We look forward to hearing from you.

Hi Myra, Thank you for bringing your concerns to our attention. We're sorry to hear about your experience and understand how frustrating the extended HVAC issues and communication delays have been. Our team has reviewed your concerns, and a member of our team has since connected with you directly. As part of our resolution, a concession has been approved and provided. We appreciate the opportunity to address your concerns and thank you for your patience throughout the process.

Hi Tonya, Thank you for taking the time to share your feedback. We sincerely apologize for your experience and understand how frustrating it must have been to experience delays while your HVAC issue was being addressed. After reviewing the matter, we confirmed there was an issue with the intake of your after-hours emergency maintenance call, which unfortunately delayed the dispatch of your work order. We also confirmed that the necessary repairs have since been completed. We truly appreciate you recognizing Isabella for the exceptional support she provided, and we'll be sure to share your kind words with her. Should you have any additional concerns, we remain available to assist.

Hi Heather, Thank you for bringing your concerns to our attention. We're sorry to hear about your experience and understand how frustrating it can be to deal with ongoing issues. A member of our team has been in contact with you to discuss your concerns and help move the outstanding items forward. We're also glad that your renters insurance concern has since been resolved. We appreciate the opportunity to address these matters with you. Should you need any additional assistance, we remain available to help.

Hi Kaye, Thank you so much for your wonderful review! We're thrilled to hear you've enjoyed living in your home since 2019 and that Carlos has provided such exceptional service. We'll be sure to share your kind words with him. We're grateful to have you as part of the Tricon community and appreciate you taking the time to share your experience. Thank you for choosing Tricon!

Hi Sean, Thank you for taking the time to share your feedback. We sincerely apologize for the delays you experienced with your maintenance requests. We understand how frustrating it can be to wait longer than expected for repairs, and we appreciate you bringing this to our attention. While we're glad both the dryer and refrigerator issues have been resolved, we recognize that the time it took to complete the repairs did not meet the level of service we strive to provide. A member of our team also followed up with you, and we're pleased to hear everything is now working properly and that you have no additional concerns. Thank you again for your feedback. If there is ever anything else we can assist you with, please don't hesitate to reach out. We remain available to help.

Hi Paula, Thank you for your wonderful review! We're so glad to hear you've had such a great experience and that our vendors provided courteous and attentive service. We truly appreciate your kind words and thank you for choosing Tricon!

Hi Michael, Thank you for taking the time to share your feedback. We're sorry to hear about your experience and apologize for the frustration caused by the delay. We can confirm that your move-out statement and security deposit refund check have been mailed and are being delivered via USPS. We also confirmed that no move-out charges were assessed, and you will be receiving a full refund of your security deposit. We appreciate your patience, and should you experience any issues with the delivery of your refund check, please don't hesitate to reach out. We remain available to assist.

Hi Diante, Thank you for your feedback! We’re pleased to hear that you had a positive experience and that the technician was able to resolve the issue successfully. We appreciate you taking the time to recognize their efforts and will be sure to share your kind words with the team!

Thank you for sharing your feedback. While we are pleased to hear that our maintenance team has served you well, we're sorry to learn about your concerns regarding communication and fees. We'd appreciate the opportunity to review your experience further. Please contact us at [email protected] so we can better understand and address your concerns.

Thank you for your kind feedback! We are delighted to hear that our customer service team has provided you with such a positive experience. Delivering excellent service and support to our residents is a top priority, and it's wonderful to know our team has made a great impression. We appreciate you choosing Tricon and look forward to continuing to provide you with a great experience.

Hi Rosa, Thank you for the review. Honesty and professionalism are qualities we value highly, and we're pleased to hear that was reflected in your experience!

Hi Mary, Thank you for your kind feedback! We're pleased to hear that you've had positive experiences with our team and that you've found them to be professional, responsive, and supportive throughout the service process. We truly appreciate you taking the time to share your experience.

Hi Bryce, Thank you for taking the time to share your feedback. After reviewing the maintenance history, we found that a work order was submitted on 6/20. Based on the information entered, our system did not classify the request as an emergency, so the next available appointment was scheduled for 6/22. The original work order was later canceled, and to ensure follow-up, an emergency work order was subsequently created and assigned to a vendor. When the vendor contacted you on 6/22 to schedule service, you advised that assistance was no longer needed, as the issue had already been resolved. For future situations like this, we encourage you to contact our Maintenance Department directly at 855-676-1680. In certain circumstances, our team can review the situation and override the initial classification to ensure the appropriate level of urgency is applied. We appreciate your feedback and remain available should you have any additional questions or concerns.