Always ready to address any concerns
Always ready to address any concerns. Knowledgeable and work is done.
About Tricon
Data updated- Website
- triconhomes.com
- Category
- Money & Insurance
- Location
- United States · Tustin
- Status
- Unclaimed
- Last 12 months
- 62 reviews
- Replies to negative
- 93% (13/14)
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Is Tricon legit?
Tricon (triconhomes.com) has a 3.9 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Money & Insurance and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 93% of negative reviews. Last updated 2026-08-10.
What people say
Tricon is STEALING my water.
Now their contractors are stealing my water and leaving it running for two days straight. 1,300 gallons per day. On top of that I was promised to be contacted 24-48 hours and it’s been three days not a single word but automated AI messages.
Thank you for a quick response and…
Thank you for a quick response and sending someone out to complete my repairs. Mr. Cecil with the fence company did a excellent job. He came early and fixed the gate better than it was. Definitely went above and beyond!
Reply from Tricon2026-08-03
Hi Tonya! Thank you for taking the time to share your experience! We're so glad to hear your repair was completed quickly and that Cecil went above and beyond to get your gate repaired. We truly appreciate your kind words and are grateful for your feedback!
Tricon has been the absolute best…
Tricon has been the absolute best landlord. They are very responsive to request and always very friendly and helpful when I call.
Reply from Tricon2026-07-31
Hi Denitra! Thank you for taking the time to share your experience! We're so glad to hear you've had such a positive experience with our team. Providing responsive, friendly, and helpful service is exactly what we strive for. We truly appreciate your kind words!
AI - with Great Process
From start to move in, someone has been reachable for questions or issues. Even though we know some of your system is AI driven, there seems to be a great follow-up process in place to ensure a complete customer service experience.
Reply from Tricon2026-07-28
Hi Lee! Thank you for your thoughtful feedback! We're glad to hear you felt supported throughout your move-in journey and that our follow-up process helped provide a positive experience. We appreciate you taking the time to share your experience!
Tricon was a fairly easy and smooth experience
Tricon was a mostly Good experience . During the initial Process of submitting documents for approval during the application process , it was nearly impossible to meet deadlines given for additional info when no one would call or email us back with and explanation of what they needed. When someone finally answered, it was corrected yet us in less than 5 min. That part was very frustrating. Other than that, things were very smooth and all went just as expected and needed. Everyone was very nice and helpful.
Reply from Tricon2026-07-28
Hi Marci! Thank you for taking the time to share your experience. We appreciate your feedback regarding the application process and understand how frustrating delays in communication can be. We're pleased to hear that, once everything was resolved, the remainder of your experience went smoothly and that our team was helpful throughout. Thank you for choosing Tricon!
Easy application and approval
Easy application and approval, great people.
Reply from Tricon2026-07-28
Hi Thomas! Thank you for your feedback! We're glad to hear your application and approval process was easy and that you had a positive experience with our team!
Contacted beforehand
Contacted beforehand, drove three hours for a scheduled appointment showing to only be told it wasn’t ready and to be offered showings at other place that didn’t suit us, waste of time energy gas
Reply from Tricon2026-07-28
Hi Nathan, Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience you encountered. We understand how disappointing it must have been to travel several hours for a scheduled appointment only to learn the home was not ready for viewing. If there is anything we can do to restore your confidence or assist with your home search, we encourage you to contact us at 844-874-2661 or [email protected]. Our team would be happy to assist you in finding a home that meets your needs. We appreciate your feedback and wish you the very best in your home search.
Since Tricon is managing our rental…
Since Tricon is managing our rental property, the level of service decreased significantly. 1) when you call customer service they seem not to know the answer of my questions but most importantly they don’t even try to help. 2) I’ve been trying to get a fence on my backyard since all the houses in my community have it and after several calls they just sent me an addendum with an extra payment of $75 a month. 3) when I signed up my new lease the internet was included, that was a hustle to actually get the correct information for the activation of the service, 4) Landscaping is pretty messy, before you were the manager the community was in a very good shape, now is ok. I hope this feedback helps!
Reply from Tricon2026-07-31
Hi Ana, Thank you for taking the time to share your feedback. We sincerely appreciate you bringing your concerns to our attention and are sorry to hear your experience did not meet your expectations. We're glad a member of our team was able to connect with you to discuss your concerns regarding the fence, landscaping, and your overall experience. We understand how frustrating it can be when it's difficult to get the information you need, and we appreciate you giving us the opportunity to address those concerns directly. Your feedback is invaluable as we continue working to improve the experience we provide. Thank you again for taking the time to speak with us, and we appreciate you being part of the Tricon community.
I enjoy the home I live in
I enjoy the home I live in. This company is so easy to work with. You have made my life easier.
Reply from Tricon2026-07-24
Hi Roseann! Thank you for taking the time to leave such a thoughtful review. We are delighted to know your experience has been a positive one and that we have been able to make things a little easier for you. Thank you for being part of the Tricon community!
Tricon is a great Management company
They go above and beyond to help their tenants. I can attest to this personally.
Reply from Tricon2026-07-28
Hi Horace! Thank you for your kind words! We're glad to hear you've had such a positive experience with our team. We appreciate you taking the time to share your feedback.
Tricon is an exception company to deal with
The house is greatly spacious, the price is suitable and affordable, the quality of service is noticeably great, the customer service is doing a phenomenal job, all me requests are being taken care of, I can't complain. Glad to be part of their residents.
Reply from Tricon2026-07-28
Hi Abdelbasset! Thank you for your thoughtful review! We're pleased to hear you've been happy with your home and the service provided by our team. It means a great deal to know you've enjoyed your experience as part of our community!
Always responsive and effective!
Reply from Tricon2026-07-28
Hi Rita! Thank you for your feedback! We're glad to hear our team has been responsive and effective. We appreciate you taking the time to share your experience.
Responsive, Professional, and Reliable
I’ve had a great experience renting with this company. Anytime I’ve had a maintenance issue, they’ve responded quickly and made the necessary repairs without delay. The customer service team is always professional, friendly, and willing to help, and the maintenance staff is courteous, knowledgeable, and efficient. It’s reassuring to know that any concerns are addressed promptly. I truly appreciate their commitment to providing excellent service and would recommend them to anyone looking for a reliable property management company.
Reply from Tricon2026-07-28
Hi Jamaica! Thank you for your thoughtful feedback! We're delighted to hear you've had such a positive experience with our team. We truly appreciate your recommendation and your kind words.
Since we have lived in this home
Since we have lived in this home, we have always had issues with water leaks. Once we repair it. It seems like a leak comes from another area. We had pipes fixed on the outside for the faucet and they cut a hole in the garage wall. The hole was never covered up. It’s still there now my renewal lease has gone up close to $200.
Reply from Tricon2026-07-31
Hi there, Thank you for taking the time to share your feedback. We're sorry to hear about your experience and appreciate you bringing your concerns to our attention. After reviewing the maintenance history, we were unable to identify an ongoing plumbing issue. If you are experiencing any new or recurring leaks, please submit a maintenance request so our team can investigate and address the concern as quickly as possible. Regarding the drywall opening in the garage, we've submitted a work order to have that repaired, and you will be contacted to coordinate the repair. Thank you again for your feedback. We appreciate the opportunity to assist.
Maintenance
Promptness to service.
Reply from Tricon2026-07-28
Hi Terrence! Thank you for your feedback! We're happy to hear you were pleased with the prompt service. Thank you for choosing Tricon!
The moving process was very easy
The moving process was very easy. Whenever we ask questions, they were very prompt to respond to us.
Reply from Tricon2026-07-28
Hi Mark! Thank you for your feedback! We're glad to hear your move-in process went smoothly and that our team was prompt in responding to your questions. We appreciate you taking the time to share your experience!
The last service calls have been…
The last service calls have been excellent. The gentleman that have provided service were prompt and professional. They did a very good job! I have been very impressed with Tricon as a whole.
Reply from Tricon2026-07-28
Hi Christopher! Thank you for your wonderful feedback! We're delighted to hear you've had such positive experiences with our service team. We appreciate you taking the time to share your experience!
Prompt service for service requests!!!!
Prompt service for service requests!!!! Loving my experience and the home!! Thanks
Reply from Tricon2026-07-28
Hi Karen! We're so happy to hear you're loving your home! Thanks for sharing your experience and for recognizing our team's prompt service.
Repairs were generally made in a…
Repairs were generally made in a reasonable time, but the quality of work sometime wasn't that good.
Reply from Tricon2026-07-28
Hi Ronald, Thank you for taking the time to share your feedback. We appreciate your recognition of our team's responsiveness and value your comments regarding the quality of certain repairs. Your feedback has been shared with the appropriate team as we continue working to improve our service. Thank you for choosing Tricon!