Tricon (triconhomes.com) has a 3.9 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Money & Insurance and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 93% of negative reviews. Last updated 2026-08-10.
Overall our experience has been great. I would have to say the only negative is sometimes it can be hard to get ahold of someone when we call or for claims issues we got bounced around from depart to depart until we finally got to someone who could help. Otherwise Tricon has been a great property management company to work with.
Reply from Tricon2026-07-20
Hi Kendra!
Thank you for sharing your experience. We’re glad to hear things have gone well overall, and we appreciate your honest feedback about the difficulty reaching the right team. We’ll be sure to share your comments as we continue working to improve the support experience.
L
Linda W · 3 reviews · Experienced 2026-07-16 ·
★★★★★
Tricon needs to be considered about there properties and I am not sure they do. I know they care about raising rents and collecting money though!
Yes. Beware upfront! I’ve been in a home for eleven years. Tricon is the third or fourth Management Company. I have hired and paid for repairs until this year. I have a problem with the sprinklers in the back. There is another sprinkler head that needs repair or replacing. The expense may be more than I can pay, especially if the irrigation system is old and needs new pipes, sprinkler heads, etc. I’m very disappointed in the “California” management, but it did not surprise me!
Reply from Tricon2026-07-16
Hi Linda,
Thank you for taking the time to share your feedback. We're sorry to hear about your concerns regarding the irrigation system and understand your frustration.
We'd appreciate the opportunity to learn more about what occurred and review your concerns further. If you're willing, please respond to our request for information or email us directly at [email protected] with your name and property address so we can locate your account and investigate the reported irrigation issues.
We appreciate the opportunity to look into this for you and look forward to hearing from you.
I had a disappointing move-out experience with Tricon Residential. Before moving out, I contacted their office on May 22 because I wanted to make sure I followed the proper move-out process. Their representative walked me through the steps, processed my Notice to Vacate, confirmed my move-out date of July 2, and even stated that "no further action will be required from you at this time."
At no point was I told that I was approximately 20 days short of the required 60-day notice or that failing to meet that requirement would cost me $1,180. Had I been informed, I would have gladly stayed the additional time and paid the rent rather than lose that money.
When I disputed the charge, management admitted that this information "may not have been discussed during your conversation" but still refused to reconsider the deduction.
My issue isn't that the lease has a 60-day notice requirement—it's that I made a good-faith effort to contact the company for guidance before moving out and was never warned of the financial consequences. I believe customers deserve complete and accurate information when making decisions that can cost them over a thousand dollars.
I hope Tricon improves its communication with residents so others don't experience the same situation.
Reply from Tricon2026-07-10
Hi there,
Thank you for bringing your concerns to our attention. We're sorry to hear about your move-out experience.
We'd like the opportunity to learn more about what occurred and review your concerns further. If you're willing, please respond to our request for information or email us directly at [email protected] with your name and the property address so we can locate your account and assist.
We appreciate the opportunity to look into this for you.
T
Tony LaVant · 1 review · Experienced 2026-05-30 ·
★★★★★
I've been dealing with this issue since May 30th
I've been dealing with this issue since May 30th. My A/C went out. The initial call that was made, the rep said that when we put the maintenance request in, it should've triggered an emergency request. We didn't get anyone out until the following Tuesday. When the guy came out to do a checkup, he never checked the outside unit. The same guy was supposed to come out that Friday, but never showed. This process made us go 18 days without A/C. Monica Torres is the contact for maintenance in the Houston area. I have never heard from her. I have none of my emails or phone calls returned due to Monica never being available. This experience has been handled very poorly. Now we're facing eviction because we were promised a concession applied to our account by July 1. No one is taking accountability for this matter.
Reply from Tricon2026-07-10
Hi Tony,
Thank you for taking the time to bring your concerns to our attention. We're truly sorry for the frustration and inconvenience you experienced throughout the HVAC repair process, and we appreciate the opportunity to review your concerns.
Our team has completed its review and has been in communication with you regarding the resolution. We confirmed that the HVAC repairs have been completed and that the temporary portable air conditioning units are scheduled to be removed this week. We also advised that a concession has been approved and will be applied to your resident ledger.
We appreciate your patience and understanding while we worked through this matter. If you have any additional questions or if there is anything further we can assist you with, please don't hesitate to reach out.
y
yesblessed · 4 reviews · Experienced 2026-07-01 ·
★★★★★
Back Lawn Partially Mowed
Why would you consider the property at 116 Greenhouse Street in Zebulon available for rent if the back lawn has been partially mowed? Based on the monthly rental fee for this property coupled with the condition of the back lawn speaks negative volumes about Tricon! I would not consider renting from you! I will look elsewhere!
Reply from Tricon2026-07-07
Hi there,
Thank you for bringing this to our attention. We sincerely apologize that the condition of the property did not meet your expectations.
We have shared your feedback with the appropriate team so the condition of the lawn can be reviewed and addressed.
If you need any additional assistance with your rental search, we would be happy to help. Please feel free to email us at [email protected] or call us at 844-874-2661.
Thank you again for your feedback, and we hope to have the opportunity to assist you.
Three people Grady, Walden, Shadee and l am not sure of the spelling of their names. I want to thank them for listening first and foremost to me! Tricon needs people to listen and care about people who are paying their paychecks . As l am sure without tenants these people would not even have a job! I sincerely thank the three people l mentioned above as they treated me as person! They took care of a situation l had for months. It only took the three of them less than three days!They were me and my family heroes!
Reply from Tricon2026-07-06
Hi Schvell,
Thank you for your thoughtful review! We're so glad Grady, Walden, and Shadee were able to provide the care and support you deserved. We'll be sure to share your kind words and recognize them for the positive impact they made.
We truly appreciate you taking the time to share your experience!
N
Nayomee Gee · 1 review · Experienced 2025-08-01 ·
★★★★★
If you don't mind being ignored when you have questions or concerns ...
If you don't mind being ignored when you have questions or concerns then this the property management company for you. Tricon Homes acquired all residential properties from Pathlight Property Management. Since the acquisition, we have had nothing but problems with this company. They don't answer phone calls or emails in a timely fashion. It takes weeks to months before there are any resolutions to administrative issues. This company is probably owned by a private equity firm or real estate investment firm who are corporate landlords that don't care anything about their tenants. As long as they keep their investors happy that's all that matters. When we are able to do so, we will run and never look back.
Reply from Tricon2026-07-02
Hi Nayomee,
Thank you for taking the time to share your feedback. We're sorry to hear your experience has not met your expectations.
We would appreciate the opportunity to speak with you directly regarding the concerns you've raised. Unfortunately, we're unable to locate your account based on your username. We have requested additional information so we can identify your account and review the matter further.
We hope you'll allow us the opportunity to work with you toward a resolution. We look forward to hearing from you.
Terrible ac issues for over a month. Ac is still not working. My electric bill is so high no reimbursement was giving for the high bill or reimbursement for not being able to stay in my home. No one returns calls. Takes days to get a email response.
Reply from Tricon2026-07-01
Hi Myra,
Thank you for bringing your concerns to our attention. We're sorry to hear about your experience and understand how frustrating the extended HVAC issues and communication delays have been.
Our team has reviewed your concerns, and a member of our team has since connected with you directly. As part of our resolution, a concession has been approved and provided.
We appreciate the opportunity to address your concerns and thank you for your patience throughout the process.
T
Tonya Carter · 3 reviews · Experienced 2026-06-29 ·
★★★★★
My experience with the local Atlanta…
My experience with the local Atlanta Tricon Residential office has been extremely disappointing. While I understand that issues can happen, the lack of communication, urgency, and customer service has been frustrating.
There have been multiple situations involving delayed responses to emergency work orders, including issues with no HVAC and concerns requiring immediate attention. Instead of receiving timely assistance, there have been delays in processing requests, entering work orders into the system, and getting updates. There have also been instances where calls were ended abruptly instead of concerns being addressed professionally.
A special thank you to Isabella, who has been the exception. She has been amazing—responsive, helpful, professional, and genuinely concerned about resolving issues. She is the type of representative who shows what good customer service should look like.
Unfortunately, the overall experience with the Atlanta office has not reflected that same level of care. Better communication, faster response times for emergencies, and improved handling of resident concerns are needed.
Reply from Tricon2026-07-02
Hi Tonya,
Thank you for taking the time to share your feedback. We sincerely apologize for your experience and understand how frustrating it must have been to experience delays while your HVAC issue was being addressed.
After reviewing the matter, we confirmed there was an issue with the intake of your after-hours emergency maintenance call, which unfortunately delayed the dispatch of your work order. We also confirmed that the necessary repairs have since been completed.
We truly appreciate you recognizing Isabella for the exceptional support she provided, and we'll be sure to share your kind words with her.
Should you have any additional concerns, we remain available to assist.
This company is not what it used to be. I have had issues since moving in and am so tired of having to keep going over the same information with people.
Reply from Tricon2026-06-30
Hi Heather,
Thank you for bringing your concerns to our attention. We're sorry to hear about your experience and understand how frustrating it can be to deal with ongoing issues.
A member of our team has been in contact with you to discuss your concerns and help move the outstanding items forward. We're also glad that your renters insurance concern has since been resolved.
We appreciate the opportunity to address these matters with you. Should you need any additional assistance, we remain available to help.
I cannot express how happy I am with Tricon Homes. We have lived in this house since March 2019 and I never want to move. Scheduling maintenance is super easy and their people are nice. Carlos has been to our house twice now. He could not be nicer and even helped me move a table that I couldn’t do by myself. There was an uber-ugly chandelier in the dining room. I really hated it. It looked like it belonged in a 1880s saloon. I bought a very nice ceiling fan with light. Called Tricon and they gave me permission to replace it and didn’t even charge me. Carlos came out and replaced it. It really upgraded the whole room. Tricon didn’t have to do this. They could have said no, but they didn’t. They seem to want their customers to be happy. This one certainly is! Thank you, Tricon. I hope I can always live in one of your homes.
Reply from Tricon2026-06-30
Hi Kaye,
Thank you so much for your wonderful review! We're thrilled to hear you've enjoyed living in your home since 2019 and that Carlos has provided such exceptional service. We'll be sure to share your kind words with him.
We're grateful to have you as part of the Tricon community and appreciate you taking the time to share your experience. Thank you for choosing Tricon!
S
Sean · 1 review · Verified · Experienced 2026-06-18 ·
★★★★★
They always take forever for a…
They always take forever for a maintenance request my dryer was out for a week and then to get fixed so over a week also my refrigerator was down for a week and didn't get fixed for almost 2 weeks
Reply from Tricon2026-06-30
Hi Sean,
Thank you for taking the time to share your feedback. We sincerely apologize for the delays you experienced with your maintenance requests. We understand how frustrating it can be to wait longer than expected for repairs, and we appreciate you bringing this to our attention.
While we're glad both the dryer and refrigerator issues have been resolved, we recognize that the time it took to complete the repairs did not meet the level of service we strive to provide.
A member of our team also followed up with you, and we're pleased to hear everything is now working properly and that you have no additional concerns.
Thank you again for your feedback. If there is ever anything else we can assist you with, please don't hesitate to reach out. We remain available to help.
My experience (s) with tricon has been soooo amaziing. The vendors were polite and intentional regarding the work that was needed to be done. Thanks again.
Reply from Tricon2026-06-26
Hi Paula,
Thank you for your wonderful review! We're so glad to hear you've had such a great experience and that our vendors provided courteous and attentive service.
We truly appreciate your kind words and thank you for choosing Tricon!
M
Michael Blythe · 3 reviews · Experienced 2026-06-05 ·
★★★★★
I recently moved out after 2 years of…
I recently moved out after 2 years of absolute frustration dealing with this corporate Monster. Anyway on the exit walk through with a Tricon agent he said" One of the cleanest exit walk through he has done. There will be no problem getting your security deposit back" Well we moved out on 06/05/26 and our deposit is nowhere to be found. First I was told the check was cut on 06/09/26 to be mailed. Then I was told the check was cut and mailed on 06/17/17. I'm just curious where the check is coming from...outer space?
THESE PEOPLE ARE PROFESSIONAL LIARS, THEY WILL TELL YOU ANYTHING AND THEY DO MOT CARE ABOUT THE TENANT. ABSOLUTELY SHAMEFUL!!!
Reply from Tricon2026-06-26
Hi Michael,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and apologize for the frustration caused by the delay.
We can confirm that your move-out statement and security deposit refund check have been mailed and are being delivered via USPS. We also confirmed that no move-out charges were assessed, and you will be receiving a full refund of your security deposit.
We appreciate your patience, and should you experience any issues with the delivery of your refund check, please don't hesitate to reach out. We remain available to assist.
The service was great, the technician did his job very well and solved the issue.
Reply from Tricon2026-06-24
Hi Diante,
Thank you for your feedback! We’re pleased to hear that you had a positive experience and that the technician was able to resolve the issue successfully. We appreciate you taking the time to recognize their efforts and will be sure to share your kind words with the team!
The company overall has been great but not their employees
The company overall has been great, but they’ve had certain employees, like Michelle Cox, who wrongfully charge tenants fees based on her mood and then ignore until you take further action and spend more money to prove the truth. They failed to register me with the HOA, and provide instructions on handling a situation then fined me for it. Continued to harass me for months even after I submitted proof because of their mistake. Other than that they are able to handle other issues very well with maintenance and repairs on the house. Hopefully she no longer handles customers because her customer service is atrocious, respectfully.
Reply from Tricon2026-06-23
Thank you for sharing your feedback. While we are pleased to hear that our maintenance team has served you well, we're sorry to learn about your concerns regarding communication and fees. We'd appreciate the opportunity to review your experience further. Please contact us at [email protected] so we can better understand and address your concerns.
Customer service staff all around in general Best experience I have had so far with renting Company
Reply from Tricon2026-06-22
Thank you for your kind feedback! We are delighted to hear that our customer service team has provided you with such a positive experience. Delivering excellent service and support to our residents is a top priority, and it's wonderful to know our team has made a great impression.
We appreciate you choosing Tricon and look forward to continuing to provide you with a great experience.
R
Rosa · 1 review · Verified · Experienced 2026-06-18 ·
★★★★★
He was honest and professional
Reply from Tricon2026-06-20
Hi Rosa,
Thank you for the review. Honesty and professionalism are qualities we value highly, and we're pleased to hear that was reflected in your experience!
M
Mary · 1 review · Verified · Experienced 2026-06-18 ·
★★★★★
The people I have dealt with are all…courteous and helpful.
The people I have dealt with are all professional. I am always able to talk to a live person when needing a new service. The service people are always honest, if my project needs further escalation they will speak to the company on my behalf and advance the project.
Reply from Tricon2026-06-20
Hi Mary,
Thank you for your kind feedback! We're pleased to hear that you've had positive experiences with our team and that you've found them to be professional, responsive, and supportive throughout the service process.
We truly appreciate you taking the time to share your experience.
B
Bryce Elrod · 1 review · Experienced 2026-06-20 ·
★★★★★
9 months pregnant with hypertension 80…
9 months pregnant with hypertension 80 degrees out. ANd they refused to come fix ac
Reply from Tricon2026-06-22
Hi Bryce,
Thank you for taking the time to share your feedback. After reviewing the maintenance history, we found that a work order was submitted on 6/20. Based on the information entered, our system did not classify the request as an emergency, so the next available appointment was scheduled for 6/22. The original work order was later canceled, and to ensure follow-up, an emergency work order was subsequently created and assigned to a vendor. When the vendor contacted you on 6/22 to schedule service, you advised that assistance was no longer needed, as the issue had already been resolved. For future situations like this, we encourage you to contact our Maintenance Department directly at 855-676-1680. In certain circumstances, our team can review the situation and override the initial classification to ensure the appropriate level of urgency is applied. We appreciate your feedback and remain available should you have any additional questions or concerns.
