TripShock

Hi Viktar, it appears that the tour operator must have showed you the wholesale price of the tour and not the retail. The operator pays us a commission for each sale in order to market them on the internet and fulfill orders. In the future, we'll do a better job of making sure the customer is aware of this since it's misleading. We understand why you are upset and feel this way, but I can tell you that you did not overpay. Regards, TripShock Team

We are sorry to hear that you were disappointed with your experience on our boat tour. It sounds like you had a number of issues, including difficulty finding the loading area, insufficient seating, and a lack of communication from the captain. We apologize for any inconvenience or frustration these issues may have caused. However, it's important to note that seeing dolphins in the wild can be unpredictable and we can't always guarantee that our customers will see a certain number of dolphins on their tour. We do our best to provide a good viewing experience, but sometimes things don't go as planned. We understand that you had a negative experience on our tour and that you have no intention of coming back. While we are sorry to see you go, we respect your decision and wish you the best with your future travels.

Dawn, We are sorry to hear about your experience. I'd like to state for the record that you originally purchased and booked this tour for the previous year. We gave your guests the option to rebook, but they never did. They just didn't show up and this counts as a no-show. You called us several months later and asked us to honor this reservation, but this is not how this works. The tour company could have resold these seats and you agreed to the booking terms when you made the reservation. If they would have called us to rebook when they were supposed too, we would have made that change. We were not rude or unfriendly, we were just trying to state the facts. TrustPilot Disclaimer: For all readers of this review, please note that TrustPilot is not in anyway affiliated with TripShock and they do not validate any of the customers who make reviews. TripShock surveys every customer that uses the site and 97% of their reviews are either 4 or 5 stars. You can see full results here https://www.tripshock.com/reviews.html. TrustPilot does not post any of these reviews because they require a large fee in order to use their premium service.

Robert, Thank you for leaving a review. I'm sorry to hear your experience wasn't satisfactory. Just for the record, we listened to the phone call with your wife and our agent absolutely did not treat your wife "like she was a dog". We are very sorry your trip got cancelled as we have no control over this. Refunds take 3-5 business days and we can't accelerate. We explained in the initial call that we would be charging your card when making the reservation -This has always been how we do it. I'm not sure how else we could have handled this. Again, we are sorry for the inconvenience. Regards, TripShock Team

Elisabeth, Thank you for you review and feedback. I'm sorry you had a bad experience. Witches Brew Tours only had one female tour guide working that evening and they were definitely doing tours because 26 other people (the legal limit per tour is 28 people) were booked on their manifest for that tour. As per our phone conversation, I believe you ended up speaking to a different tour guide with a different company. And because New Orleans gets around 50,000 visitors during Halloween weekend, the hustle and bustle can be very confusing to some people. We book cemetery, ghost and voodoo tours for 3 different companies and they all accept our vouchers. The owners and managers of those companies are the ones that set the voucher program up so they have to accept them. I have spoken with our department heads at Tripshock and the manager of Witches Brew Tours so that we can use your feedback for training purposes. I am also fully refunding your purchase. Refunds can take 3-5 business days to go back on your card, depending on your bank. If you have further questions, please call me here at the office 1-800-450-7139 ext 1002. Regards, Sarah Guest Service Mgr.