We believe that global data connectivity shouldn’t be complicated or expensive, so we created Truely.With our Switchless™ technology, we enable you to connect to the best network and rates in every country with a single eSIM —one eSIM for connectivity without borders and unlimited possibilities.Truely was built by seasoned startup founders and is backed by some of the best Venture Capitalists in the world. The growing team is composed of telecom, travel, tech, and marketing experts from all over the globe.
以上内容由商家自行提供，未经平台核实。Truely（truely.com）在 OK.one 的综合评分为 4.6 分（满分 5 分），基于本站收录的 141 条用户评价，属于旅游度假分类，口碑优秀。好评高度一致，90% 的评价为 4 星及以上；商家回复了 100% 的差评；近 12 个月新增 23 条。数据最后更新于 2026-10-24。
Through and through great connection and costumer service! Reliable AAA+
MARCHENKO/NATALIA V, We’re so grateful for your positive review! We’re delighted to hear that you experienced great service and a strong connection. Thank you for trusting us, and If you have any more questions or need further assistance, feel free to reach out anytime!
Was really a great experience with this eSIM provider. Robby ( from tech support) via what’s app was really patient in helping me set up this eSIM and I was able to hook onto a really fast roaming partner network in Malaysia. Besides being competitive in their pricing, it is the roaming connection that was brilliant.
Dear Christopher, Thank you so much for your wonderful feedback! We’re delighted to hear that Robby was able to assist you effectively with your eSIM setup. It's great to know you enjoyed fast roaming in Malaysia and found our pricing competitive. Your satisfaction is our priority, and we appreciate you for taking the time to share your experience. If you have any more questions or need assistance in the future, don’t hesitate to reach out!
I found Truely when my esim with a different provider didn't work because I'd forgotten to move my esim from an old phone to a new phone before I left on holiday. I couldn't move the esim because I needed my old phone with me, and it was at home in another country. Trying to get a refund with the other provider was a major headache, having to write 7+ times. Anyway, I found Truely online, and it was a breeze dealing with them. Plus they had a great plan which allowed me to use the one plan for a few different countries - China, Malaysia, Vietnam (plus more though I didn't need those). Later I referred a friend to join Truely - it turned out she didn't get to use it as her plans changed, and the refund was effortless and prompt. Overally, very happy with Truely, and will be using again for future travels.
Dear Aileen, Thank you very much for your detailed review. We believe that global data connectivity shouldn't be complicated or expensive and that is why we created Truely. We’re delighted to hear that your experience with us was seamless which is our top priority. We appreciate your feedback and look forward to serving you on your next journey. Please don’t hesitate to reach out to our 24/7 support team as we’re always here to assist you with any issues you may encounter.
I had a great experience with connecting the ESim. Was easy communication for help via whatsapp. Excellent service and help. I would definitely be using them for all my travel needs. No worries or hassle and help on hand always. Peace of mind. All good.
Dear Abbalene, Thank you for your wonderful feedback! We’re so pleased to hear that connecting your eSIM was a smooth process and that our WhatsApp support made communication easy. It’s great to know you feel at ease with our service. We look forward to assisting you with all your travel needs in the future! Safe travels!
Taking care people right away and service is great.
Dear Katie, Thanks for your lovely feedback! We’re so glad to know that you received great service and immediate assistance. Your happiness is our priority, and we can’t wait to help you again!
I contacted Truely for a refund of an eSIM top-up that had not been activated. It was great to connect with a human instead of automatic replies. The person I spoke with was very friendly and helpful.
Dear Kimberly, Thank you for your feedback! We're glad to hear that you had a positive experience connecting with our team regarding your refund request. We strive to provide personalized support, and it's wonderful to know that you found our representative friendly and helpful. If you need any further assistance, please don't hesitate to reach out!
Really great customer care, activation is so hard but their amazing customer support and help encourage me give them five stars
Dear Sara, Thanks for sharing your experience! We’re so glad that our support team could help you through the activation process. Your five-star feedback inspires us to continue providing great service!
Hi Stanislav, Thank you for taking the time to share your experience! We hope to be in touch with you again if you have any trouble on your next purchase..:)
Fabulous customer support. Immediately understood issue and super fast response. Everything quickly sorted out. Thanks.
Dear Nigel, We’re happy to hear that you had a great experience with our customer support team! Thank you for your kind words. If there’s anything else we can do for you, just let us know!
At first I was having trouble getting the eSIM to activate on my phone and I sent an email for help (my first time purchasing an eSIM). I was instantly responded to and was assisted very easily with help from Andy and Ari. I was up and running in no time. I would 100% purchase and eSIM from Truely again for future travels.
Dear Marnie, Thank you for sharing your experience! It’s fantastic that our team was able to help you activate your eSIM so quickly. We look forward to helping you again on your next adventure!
Truely customer support team was really kind and helpful.
Dear Mila, Thank you for your kind review. We appreciate your feedback and looking forward to serving you again.
I messed up my order. The costumer service was there to help me immediately and super uncomplicated. Thank you for that.
Dear Yves, I’m glad to hear that our customer service team was able to help you so quickly and easily! If you have any more questions or need further assistance, feel free to reach out. Thank you for your support!
Signing up was a bit difficult for me, but the 24/7 contact service through WhatsApp was fantastic! They were straight to the point, and helped me every step of the way. Any question I had, they answered and I felt valued as a customer. Excited to use this ESIM and write an update on my experience.
Dear Sabrina, Thank you for your thoughtful feedback! We're glad to hear that our 24/7 WhatsApp support team was able to assist you effectively during the sign-up process. Your experience is important to us, and we appreciate your patience. We’re excited for you to start using your eSIM and look forward to hearing your updates! If you have any further questions or need assistance, please don’t hesitate to reach out and we'll standby to assist.
I enjoyed fully the experience offered with “truely.com” eSIM card Sept.4-15 incl. for European countries. I used successfully and easily the eSIM card in Spain, France & Italy. I used the info chat via WhatsApp to get support periodically & the service was rapid & courteous. I had to augment my number of GB to cover the period & the addition was done smoothly too. Compared to another provider I experienced before, “Truely” has been great!
Dear DH, Thank you so much for sharing your experience with truely.com. We are thrilled to hear that the eSIM worked smoothly across Spain, France, and Italy, and that our support team was able to assist you quickly. It’s great to know that augmenting your data was easy and that you found our service better than your previous provider. We appreciate your kind words.
Had issues with connection, but... Used their WhatsApp support service and the assistant took me through the steps needed to get me connected. Very helpful and knowledgable.
Dear Phil, Thank you for sharing your experience! We're glad to hear that our Customer Support team could assist you in resolving your connection issues. We strive to provide helpful and knowledgeable support, so it's wonderful to know that we could help get you connected smoothly.
Really fast internet and actually cheaper. Tried Truely after spotty, slow connection with other company. Have now used it in 5 different countries and coverage has been seamless. It’s also much less hassle than the other company, bc it’s one install and then just choose a new plan or top-up. The other provider I had to keep installing new eSIMs and the whole process is confusing.
Dear Sammo, Thank you so much for sharing your experience! We're thrilled to hear that Truely has provided you with seamless and fast internet across multiple countries. It’s great to know that our service not only offered better coverage and speed but also simplified the process for you. We designed Truely to be hassle-free, and it’s rewarding to see that reflected in your experience compared to other providers.
I love this e-sim solution. It works seamlessly and the best part: I don’t need to keep installing new e-sims like I have had to keep doing with other solutions. You just install the one esim and use your account to buy data bundles for the various regions or countries you travel to. The data bundles are also well priced and the coverage excellent.
Dear Remco, Thank you for your positive feedback! We’re so glad our switchless eSIM made things easier for you. Your satisfaction is our priority, and we hope to welcome you back soon!
Had such a lovely assistance from your team. My eSIM didn’t work, and I was guarded through step by step on how to sort it out. Everything worked at the end! Highly recommend 😊
Dear Ilze, Thank you for your wonderful feedback! We’re delighted that our customer service team was able to assist you. Your support motivates us to continue providing excellent service! Hope to see you again soon!
I use truely both in Europe and Asia across multiple countries and it was a delightful super easy experience! Both customer care responded quickly and diligently helped in the on boarding and once set up was complete switching countries was no problem topping up neither without ever changing or buying another Sim card.
Dear Karl, Thank you for your kind words! We’re so glad you enjoyed your experience with us. We appreciate your support and hope to see you again soon!
I recently used the Truely eSIM while traveling through Amsterdam, Singapore, and Hong Kong. It was an absolute game-changer. The SAME eSIM worked flawlessly in each location (they have a proprietary technology called Switchless) that automatically connected me to the best local networks without the hassle of changing my eSIM and all the phone settings that come with doing so. For a digital nomad like me, the ability to use local IP addresses/networks in each country was a huge advantage. It allowed me to access region-specific services seamlessly, get low latency for video calls, making remote work much easier. Their customer support also stood out. Every time I had a question or needed help, their team was available online and quick to respond, being extremely helpful. For a digital nomad AND frequent traveler like myself, I can highly ~recommend Truely eSIM. It made staying connected across multiple countries super simple and stress-free.
Dear Bart, Thanks for the great review! We’re thrilled you had a good time with us. Looking forward to your next visit!
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