We believe that global data connectivity shouldn’t be complicated or expensive, so we created Truely.With our Switchless™ technology, we enable you to connect to the best network and rates in every country with a single eSIM —one eSIM for connectivity without borders and unlimited possibilities.Truely was built by seasoned startup founders and is backed by some of the best Venture Capitalists in the world. The growing team is composed of telecom, travel, tech, and marketing experts from all over the globe.
Excellent Customer Service, Not As"Switchless" as Advertised
I was travelling from Canada to Mexico through the USA, so the three country North America package was very appealing. Other companies offer only two countries in their regional packages. I also like that the data is good for thirty days, allowing me to test the service in Canada prior to my trip.
I did pause when I read so many reviews about the great customer service (Why did so many people need to interact with customer service?) but the reviews were quite positive.
I successfully tested my SIM in Canada a week before my trip, and on the first leg of my flight, a layover in Canada, my Truely SIM picked up a signal right on the tarmac. The trouble started when I landed in the USA. The "switchless" SIM did not pick up a signal. I followed all of the AI chatbot suggestions without success. I was very quickly connected to a real human, and they were very helpful, but the solution was not simple. Thirty minutes later they had me create an entirely new APN which required a little tech know-how, a few screenshots exchanged, and several strings of characters typed. So much for switchlesss. It required a change in my travel plans that I would have preferred not to have made.
The SIM did switch seamlessly when I crossed the border into Mexico, but not when I returned to Canada.
Customer service was excellent, but the "switchless" part seems highly dependent on the phone/hardware that you are using, so be aware.
Truely 回复2026-03-31
Dear Scott. Thank you for sharing your detailed experience. We’re glad to hear our support team was able to assist you quickly and that the service worked well in Canada and Mexico. While our switchless technology is designed to connect automatically, some devices may occasionally require manual APN configuration due to hardware or carrier settings. We truly appreciate your feedback and will continue improving the experience for all travelers. Safe travels!
This company assist you 24/7 if you need an assistance.its truely help you when you need.thabk you very much truely...
Truely 回复2026-03-24
Thank you so much for your kind words! 😊 We’re really happy to hear that you had a great experience with our 24/7 support. Providing timely and reliable assistance whenever you need it is what we strive for.
Your feedback truly means a lot to us, and we’re glad we could help. Thank you for choosing Truely—we look forward to supporting you again in the future!
I've used Truely whenever I've traveled for the last couple of years. When I replaced my broken phone, Truely support were able to create a new eSIM for my profile that I could install and use data I had already purchased. Very happy with my customer support experience
Truely 回复2026-03-22
Thank you so much for your kind review and for continuing to choose Truely over the past few years—we Truely appreciate your loyalty!
We’re glad to hear that our support team was able to assist you promptly in setting up a new eSIM on your replacement device and that you could continue using your existing data without any hassle. Providing a smooth and reliable experience, especially during unexpected situations like device changes, is always our goal.
Your feedback means a lot to us, and we’re very happy to know you had a positive support experience. If you ever need any assistance in the future, please don’t hesitate to reach out—we’re always here to help.
Wishing you many more seamless trips ahead!
Very fast internet connection and Great customer service through WhatsApp and other channels
Truely 回复2026-03-16
Thank you so much for your kind review! 😊
We're delighted to hear that you enjoyed the fast internet connection and had a great experience with our customer support through WhatsApp and other channels. Providing reliable service and responsive assistance is always our top priority.
We Truely appreciate your support and look forward to serving you again on your future travels! 🌍
Alex and colleagues were extremely helpful. They were swift and professional in their messaging to me & sent helpful visuals.
Truely 回复2026-03-15
Dear Valued Customer. Thank you for your kind words! We're glad to hear that Alex and the team were able to assist you quickly and provide helpful visuals. We truly appreciate your feedback and look forward to helping you again in the future.
Such good customer services via the WhatsApp line. Quick and efficient responses. Was able to resolve my issue within minutes.
Truely 回复2026-03-14
Dear valued Customer. Thank you for your wonderful review! 😊 We're happy to hear that you had a smooth experience with our customer support on WhatsApp and that your issue was resolved quickly. Our team always strives to provide fast and efficient assistance, so it’s great to know we can help when you need it.
If you ever need support again, we’re just a message away. Thanks again for choosing Truely!
The customer service was excellent—very kind, patient, and helpful throughout.
Truely 回复2026-03-14
Dear Valued Customer. Thank you so much for your kind words! 😊 We're really glad to hear that you had a positive experience with our customer support team. Providing friendly, patient, and helpful assistance is always our goal, so your feedback truly means a lot to us.
If you ever need any help with your eSIM in the future, please don’t hesitate to reach out. We’ll be happy to assist you anytime. Thanks again for choosing Truely!
I really put their ‘even your Grandma can do it!’ statement to the test with Ruby bless her heart!
But we got everything sorted and a little free education along the way!
Thanks a million Ruby and Truely
Truely 回复2026-03-12
Thank you for putting our ‘even your Grandma can do it!’ claim to the ultimate test! 😄 We’re thrilled Ruby helped get everything sorted — and that a little bonus education came along with it. We’ll make sure Ruby hears your kind words. Thanks a million for the great review!
Thank you for your kind feedback! We're happy to hear your eSIM worked well and that our support team could assist you quickly and efficiently. We appreciate you taking the time to share your experience!
Actually fast customer service! They fixed the issue immediately. And, WiFi works great. 10/10!:)
Truely 回复2026-03-12
Thank you for the fantastic review! We're happy to hear that our customer service team was able to resolve the issue quickly and that you're enjoying a great WiFi experience. Your feedback and 10/10 rating truly mean a lot to us.
Great, speedy and kind help when it was most needed since it was my first time using the service.
Internet works flawlessly! I would defenatly recommend!
Truely 回复2026-03-10
Dear Valued Customer. Thank you for your kind feedback! We’re delighted to hear that you had a great first experience with our service and that our team was able to provide quick and friendly assistance when you needed it most.
It’s also wonderful to know that the internet connection worked flawlessly for you. Your recommendation means a lot to us. If you ever need help in the future, our Customer Support team is available 24/7 and always happy to assist. Safe travels and enjoy staying connected! ✈️📱
I used Truely during my recent trip to Turkey, and the experience was smooth overall. The eSIM activated quickly, and I was connected as soon as I landed, which was exactly what I needed.
Truely 回复2026-03-05
Thank you, Valerie, for sharing your experience! We’re delighted to hear that your eSIM activated quickly and that you were able to connect as soon as you landed in Turkey. Providing a smooth and reliable connection for our customers while traveling is always our goal.
We truly appreciate your feedback and your trust in Truely. If you ever need any assistance on your future trips, our Customer Support team is available 24/7 and always happy to help. Have a great day ahead!
Such bad internet. I have the unlimited package. 5g goes too quick and once fair usage kicks in you can’t do anything on the internet. Not worth it, use another provider for your own sanity.
Truely 回复2026-03-05
Thank you for sharing your feedback, Jessica. We’re sorry to hear that your experience did not meet your expectations.
Our Unlimited plans include a Fair Usage Policy, where high-speed data is available up to the daily limit, and once it is reached, the speed is reduced to 512 Kbps until the next cycle. This helps ensure stable service for all users on the network. While reduced speeds may limit high-bandwidth activities, it should still allow basic browsing and messaging.
We truly value your feedback and will continue working to improve our service. If you need any assistance or have questions about your data usage, our Customer Support team is available 24/7 and will be happy to help.
At first the connection didn’t seem to work but we contacted Truely via email and got great help right away. Now it’s working perfectly and we’ll book it again !! Great service and functional!!
Truely 回复2026-03-05
Thank you for your feedback, Thomas. We’re pleased to hear that our support team was able to assist you promptly and help resolve the connection issue. It’s great to know that everything is now working perfectly.
We truly appreciate your patience and your trust in Truely. Your kind words about our service mean a lot to us, and we’re glad to hear you would choose us again for your future travels. If you ever need assistance, our Customer Support team is available 24/7 and always ready to help. Safe travels!
I had a problem activating my esim in Tahiti and was surprised that I got an immediate response to my query. Not only were they quick on responding they also provided a solution within 5 minutes. Highly recommend!
Truely 回复2026-02-27
Dear Garry,
Thank you so much for your wonderful review!
We’re really glad to hear that we were able to assist you quickly with activating your eSIM in Tahiti. We know how important it is to stay connected while traveling, and it’s great to hear that our team could provide a solution within minutes.
Your recommendation truly means a lot to us. If you ever need any assistance again on your future trips, we’re always here to help.
Safe travels and enjoy your adventures!
Can't get the app to install at all onto my Samsung (A52 ?), so a waste of money.
Truely 回复2026-02-09
Hi Ken, thank you for your review.
It’s possible that your Samsung A52 does not support eSIM. You can easily confirm this by going to Settings > SIM Manager and checking whether there is an option to Add or Install eSIM.
If your device does not support eSIM, please contact our Support team so we can assist you with the next steps or even refund:
📱 WhatsApp: http://wa.me/+447860088866
✉️ Email: [email protected]
I used Truely eSIM during my trip to China and it worked really well. Setup was easy and I was connected almost immediately after landing, which made the whole travel experience much smoother.
Throughout the trip, I didn’t experience any signal or coverage issues. The connection remained stable while travelling around China, and I could use Google Maps, WhatsApp, Instagram, and browse the internet without any problems. It made getting around much less stressful.
Overall, it was very convenient and hassle-free. I would definitely use Truely eSIM again.
Truely 回复2026-01-04
Thank you for sharing your experience with Truely eSIM. We’re delighted to hear that the setup was quick and seamless, allowing you to stay connected immediately upon arrival in China. It’s great to know that the connection remained stable throughout your travels and supported your everyday apps without interruption. We’re glad Truely could help make your trip more convenient and stress-free, and we look forward to supporting you again on your future travels.
This was my 3rd time using this eSIM in a different country. This time, I used it in Yunnan, China, and it worked fast and smoothly. I could easily use Whatsapp, Instagram, tiktok, and Teams. I was very satisfied with Truely eSIM and will definitely choose it again for my next trip.
Truely 回复2026-01-04
Thank you for your continued support and for taking the time to leave this review. We’re pleased to hear that Truely eSIM performed reliably during your travels in Yunnan and met your connectivity needs across multiple apps. Your satisfaction and loyalty truly mean a lot to us, and we look forward to serving you again on your future travels.
I am using that in Saudi Arabia as I know they using mobily. Bought for 1 month ,thought it was cheap abd unlimited but came out that it wasn't. 5gb daily unlimited only ,and the most disappointment , price are expensive that local unlimited at Mobily . I WILL change next month - they have esim too. =use it if you have to only
Truely 回复2026-01-04
Thank you for your feedback. We regret to hear that the plan did not meet your expectations during your stay in Saudi Arabia. Truely eSIM plans are subject to fair usage policies, including daily data allowances, which are outlined on the website and the email we sent after you purchase the eSIM. We understand that local providers may offer alternative pricing or structures, and we appreciate you sharing your experience. Your feedback is valuable and will help us continue to improve our offerings and communication. Should you require further clarification or assistance in the future, our support team remains available to help.
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