Excellent Customer Service, Not As"Switchless" as Advertised
I was travelling from Canada to Mexico through the USA, so the three country North America package was very appealing. Other companies offer only two countries in their regional packages. I also like that the data is good for thirty days, allowing me to test the service in Canada prior to my trip. I did pause when I read so many reviews about the great customer service (Why did so many people need to interact with customer service?) but the reviews were quite positive. I successfully tested my SIM in Canada a week before my trip, and on the first leg of my flight, a layover in Canada, my Truely SIM picked up a signal right on the tarmac. The trouble started when I landed in the USA. The "switchless" SIM did not pick up a signal. I followed all of the AI chatbot suggestions without success. I was very quickly connected to a real human, and they were very helpful, but the solution was not simple. Thirty minutes later they had me create an entirely new APN which required a little tech know-how, a few screenshots exchanged, and several strings of characters typed. So much for switchlesss. It required a change in my travel plans that I would have preferred not to have made. The SIM did switch seamlessly when I crossed the border into Mexico, but not when I returned to Canada. Customer service was excellent, but the "switchless" part seems highly dependent on the phone/hardware that you are using, so be aware.