We believe that global data connectivity shouldn’t be complicated or expensive, so we created Truely.With our Switchless™ technology, we enable you to connect to the best network and rates in every country with a single eSIM —one eSIM for connectivity without borders and unlimited possibilities.Truely was built by seasoned startup founders and is backed by some of the best Venture Capitalists in the world. The growing team is composed of telecom, travel, tech, and marketing experts from all over the globe.
以上内容由商家自行提供，未经平台核实。Truely（truely.com）在 OK.one 的综合评分为 4.6 分（满分 5 分），基于本站收录的 141 条用户评价，属于旅游度假分类，口碑优秀。好评高度一致，90% 的评价为 4 星及以上；商家回复了 100% 的差评；近 12 个月新增 23 条。数据最后更新于 2026-10-24。
Gomez was awesome in resolving my eSim "no number issue" - many emails back and forth because support is via email. No phone and chat would not have helped.
Thanks for sharing your experience! It’s great to hear Gomez was able to resolve your eSIM issue effectively. We understand that email can take a little longer, but for faster assistance, we also have a WhatsApp support channel available at +44 7520 690031. Feel free to reach out there next time!
Truely eSim was so convenient. To be able to just step off the plane in Japan and be connected was fantastic. So much better than having to mess around with purchasing and inserting a SIM. When I did have a minor issue with the network provider Rani in support was able to sort it out super fast and connect me to another network. A+
Hi, We’re so glad to hear you had a smooth experience! We're so happy the eSIM made your travels to Japan more convenient, and it's great that Rani could quickly sort out the network issue. Your A+ rating means a lot to us, and we're here if you need any further support.
Ari was very helpful with figuring out how to activate my eSIM once I landed at my destination.
Hi Anu, We appreciate your review! We're happy to hear Ari could assist you with your eSIM activation. If you have any other questions or need assistance, feel free to contact us anytime. Safe travels!
Got in touch regarding an unused eSIM and issues of the ‘My eSIM’ page not showing the usage of a previously purchased one. The assistance given by Rani was very well received and appreciated! My problem was explained and came with a solution to amend. Very pleased with outcome.
Thank you for sharing your feedback! We’re glad Rani could assist you in resolving the issue with your eSIM and the ‘My eSIM’ page. We appreciate your patience, and we’re happy that the solution was effective. If you ever need more assistance, feel free to reach out to us anytime!
I received fantastic service from Rani when I purchased an esim from Truely. From the very besginning Rani assisted me through all the steps to install the esim on my mobile phone and made sure that all 'boxes' were ticked.
Hi Nicoolas, Thank you for your wonderful review! We're so glad to hear that Rani provided you with excellent service! It's wonderful that she helped you through the eSIM installation so thoroughly. We're committed to providing the best customer service, and your feedback is truly appreciated. Let us know if you need anything else.
Sometimes need to turn off and on the phone for the data to work. Thanks Azzara for recommending this ESİM.
Thank you for your review! We’re glad Azzara’s recommendation helped you. We’ll definitely take note of your comment about needing to restart the phone to ensure smooth data functionality. If the issue persists, feel free to reach out to us, and we’d be happy to assist you further!
Excellent customer service today from art and the team.very happy with the outcome was having issues with my esim and phone settings.art talked me through the process and was very helpful. Highly recommend truly its just a quick whatsap with rapid response. Well done guys I'm a very happy customer in thailand 🇹🇭 😎👍
Hi Jason, We truly appreciate your feedback! We're so happy to hear that you had a great experience with our customer service. We appreciate your recommendation and are so glad you're a happy customer in Thailand!
Ari is an excellent representative.paitiont and processional
Hi Tao, We're so glad to hear that Ari was able to assist you in such a patient and professional manner. Your satisfaction is our priority, if you need anything else in the future don’t hesitate to reach out!
Excellent customer service I read about the great reviews so I decided to give TRUELY a go. The help desk was so prompt and detailed, answering all my queries, from setting things up to getting it to work. I am amazed at the level of professionalism shown. TRUELY has worked very well in the country that I am visiting.
Hi Yuvaraj, We're happy to know that our customer service team was able to assist you quickly and that TRUELY worked well during your travels. We truly appreciate your trust and we are here for you if you need anything else!
The customer support team (Ari helped me) was especially helpful.
Hi Veronica, Thank you for the great review! We’re so happy to hear that Ari provided you with excellent service! Your satisfaction is our priority, if you need anything else in the future don’t hesitate to reach out!
Very great experience, can even use it when back in own country. Connection is very strong in all places
Hi Rong Mah, It’s amazing to hear that you had such a positive experience! We're happy to know that the strong connection continues to meet your needs, even when you're back in your own country. Safe travels, and feel free to reach out whenever you need!
Easy to use esim including switching between countries. Data usage is not yet visible in app, which caused some uncertainty on my side. But the helpdesk was immediately available on my helprequest, and supported well
Hi Opvragen Kootfamily, We appreciate your feedback! We're happy you found the eSIM convenient for switching between countries. We apologize for the inconvenience caused by the data usage not being visible in the app and are working on improving this feature. Thank you for your understanding, and we’re happy our helpdesk could provide you with the support you needed.
Very detailed coaching . Easy to follow the clear instructions and I was able to follow each step and was successful. Very supportive and reliable service will highly recommend TRUELY to friends.
Hi Hing, Thank you so much for your feedback! We're so happy that our coaching and instructions were easy to follow and led to a successful experience for you. It's fantastic to know that you found our service supportive and reliable, and we truly appreciate your recommendation to friends!
I have faced some difficulties in the beginning but Gomiz Diaz from support team was so helpful and I got the esim functioning properly.
Hi Natalia salloum, We appreciate your review! We're glad Gomez Diaz could assist you through the difficulties you faced and help get your eSIM up and running. We understand that there were some initial challenges, but we're glad everything is now working as expected. Your feedback is valuable to us, and we're here to support you whenever needed!
Hi Elisabet, We’re thrilled to hear that Azzahra was able to help you! Providing excellent customer service is our top priority, and we’re so glad she could meet your expectations. Thank you for choosing us, and we’re always happy to help whenever you need it. If there’s anything else we can do for you, just let us know!
It is complicated as I have more than one Sim in my phone but Azzahra helped me till it can access to the internet. Great.
Hi BThai, Thank you for your kind feedback! We understand how managing multiple SIM cards can be tricky, and we’re so glad Azzahra could help you get connected to the internet. Thank you for sharing your experience with us! If you ever need more assistance, don’t hesitate to contact us. We’re always happy to help!
We are older people, well travelled but new to the technologies of some things. Esim was a little concerning.. but we took the leap. Once in the USA we were unsure of what to do (we had bought truly prior to leaving).. so to be sure, we reached out to the online chat. Brilliant. Patient, thorough and timely. Thank you
HI Julie Garden, Thank you for sharing your experience with us! We completely understand how new technologies like eSIM can feel a bit overwhelming, and we’re so glad to hear that our team was able to guide you through the process with patience and clarity. Your feedback reassures us that we’re providing the level of service we aim for, and we truly appreciate it. We appreciate your trust in us, and please don’t hesitate to reach out if you need any further assistance. Safe travels and enjoy your time in the USA!
I had the pleasure of being assisted by Azzahra Sirajudin, and I couldn’t be more satisfied with the experience. She was professional, knowledgeable, and incredibly helpful throughout the process. Her attention to detail and willingness to address all my questions made everything smooth and stress-free. Excellent service! Highly recommended.
Thank you for your wonderful review! We're so happy to hear that Azzahra was able to assist you and make your experience seamless. Her dedication and expertise are truly valuable assets to our team, and we’re glad it showed. We will be sure to pass along your compliments to her. Thank you again for your trust, and we look forward to assisting you in the future!
Ari provided a fast response to my enquiries regarding eSIM connection and suggested a possible solution.
Hi John, We really appreciate your feedback! We're glad that Ari provided you with a fast response and a helpful solution for your eSIM connection. We value your feedback and are always here to assist you!
For starters, thank you for having a 24/7 customer support via Whatsapp; pretty much everybody uses Whatsapp nowadays, so that makes contacting Truely a real breeze! I had a few issues getting access to the data plan that I purchased through Truely’s app, but upon contacting them I was promptly helped by Azzahra. He/she was really patient with me and even asked me to provide screenshots throughout the process, to make sure that I was on the right track! With that guidance I was able to resolve my issue and got the access to the data in less than 10 minutes.
Hi RS, Thank you for sharing your experience! We’re so glad to hear that Azzahra was able to guide you through the process and help you access your data in no time. Your feedback means a lot to us, and we’re happy our 24/7 WhatsApp support made everything more convenient for you!"
共 141 条符合条件的评价
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