Truely

Thank you for the wonderful review! It’s great to know that our eSIM has been truly helpful during your travels. Staying connected across countries without the hassle of SIM cards or data plans is exactly the experience we strive to deliver. Thanks for trusting us, and enjoy your journeys!

Thank you for the great feedback! 😊 We’re glad you enjoyed the easy setup and smooth connectivity. It’s awesome to hear that our unlimited plans worked so well for you in Europe. Thanks for choosing us!

We regret to learn that your experience did not meet your expectations. Our Unlimited plans are subject to a Fair Usage Policy that includes a daily high-speed data allowance. Once this allowance is reached, data access continues at reduced speeds rather than being fully discontinued. We appreciate you bringing this to our attention. Your feedback is valuable to us, and we are continuously working to improve. Should you have any further questions or require additional assistance, please feel free to contact us. Wishing you a pleasant day and continued safety.

Thank you for reaching out and for sharing your feedback. I’m really sorry to hear about your experience and completely understand how frustrating it must be, especially when you're relying on a stable connection to work while traveling. To clarify, the daily 5GB high-speed data cap is part of the Fair Usage Policy included in the plan terms. After reaching this limit, the speed is reduced for the remainder of the day to ensure fair network access for all users. That said, we understand that this may not meet the needs of heavy data users, such as digital nomads who rely on consistent high-speed connectivity. We genuinely appreciate you bringing this up — feedback like yours helps us improve our service and better communicate important details upfront. I’ve passed your comments along to our product team for review, especially as we continue working on plans better suited for remote workers and digital professionals. In the meantime, if you're open to it, I’d be happy to help explore other plan options that may better suit your needs, or discuss how we can make things right. Please let me know how you’d like to proceed — I’m here to help.

Thank you for sharing your experience! We’re thrilled to hear that your unlimited data plans worked flawlessly during your trip to Florida and that you could easily share your hotspot with friends. It’s great to know our support team was responsive and friendly. We appreciate your kind words and look forward to serving you again!

Thank you for review, but I'm really sorry I think there's a mistakes here with Truely dentistry and Truely Communication. But all the best for you :)

Thank you so much for the awesome feedback! We're thrilled to hear the setup was easy and that our support team stood out in a positive way — that really means a lot to us. We’re glad everything worked smoothly and truly appreciate your kind words!

Thanks for your feedback, and we’re sorry for the confusion around the Fair Usage Policy. While our unlimited plans do have a data cap to ensure fair usage, we agree that this should be communicated more clearly. We appreciate your patience and will work to improve transparency moving forward.

Thanks for sharing your experience! Providing reliable connectivity and truly helpful human support is what we aim for, so it’s great to hear that our Switchless eSIM and unlimited data stood out for you. Thanks for choosing Truely!

We’re genuinely sorry for the experience you had, and we appreciate you taking the time to share it in detail. You're absolutely right that clear communication is essential, especially when it comes to something as important as data limits. While our plans are labeled “unlimited,” we do have a Fair Use Policy in place to prevent network abuse but we fully acknowledge that burying that in the Terms & Conditions is not good enough. In additional, it was escalated to our Fraud team, and now the limit had been lifted. We’ve heard this feedback from others too, and we’re actively working on making FUP details more visible at the point of purchase—not hidden, not in fine print, but right where they should be. We’re taking this seriously and using your feedback to improve transparency, product messaging, and how we support customers in real time and you may continue to use the internet.

We never intend to mislead, and we truly appreciate you calling this out. This is the message from our CEO https://truely.com/blog/a-note-from-our-ceo If you still have concerns or would like to discuss it further, our team is here at [email protected]—we’d love the chance to make things right

We hear you, and we’re really sorry your experience didn’t live up to expectations. You’re right, our 2-day free trial offer wasn’t clearly explained, especially with the recent suspension of free coupon distribution due to abuse. That change should have been immediately reflected across our website and app, and we fully understand how frustrating and misleading it must have felt when it wasn’t. This was a miss on our part, and we're now working to correct the messaging and improve transparency so every traveler knows exactly what to expect before checkout. This is the message from our CEO https://truely.com/blog/a-note-from-our-ceo

We’re really sorry for the confusion and frustration around the free service offer. Our current trial requires a first purchase to unlock, and we now realize this isn’t clearly communicated—that’s on us. The offer was temporarily adjusted due to misuse, but we absolutely understand how it felt misleading. We’re actively working on updating our website and app to reflect the current terms with full transparency. Thanks for calling this out—it’s helping us improve. If you have any questions or would like to discuss your experience further, our team is here at [email protected] and the message from our CEO https://truely.com/blog/a-note-from-our-ceo

Thank you for the kind words! We’re grateful for your trust and happy to hear you had a great experience with our eSIM service.

Thank you so much for taking the time to share this detailed feedback. While we’re sorry to hear you experienced technical issues when changing countries, we’re really glad that our support team could help get everything working again. Andy and Rani will be especially happy to hear your kind words. Providing patient, knowledgeable, and truly human support is very important to us—thank you for your trust and appreciation!

Thank you for your review. We would like to clarify that our company is focused on providing eSIM services and is not associated with the training or services mentioned in your review. We do not offer training or job placement assistance. Your review may be intended for another organization with a similar name. We understand your frustration and encourage you to contact the relevant training provider to seek a solution. We hope your issue is resolved soon.

Hi Paul, Thank you for the wonderful feedback! It’s great to hear our eSIM kept you connected during your cruise despite the limitations of onboard Wi-Fi. We look forward to serving you again!

Hi Keli, We appreciate you bringing this to our attention, and we sincerely apologize for the inconvenience you experienced in Grodno-Brest. It's unfortunate that the eSIM didn’t perform as expected in that area. We'll pass this along to the team to investigate coverage options and improve where we can.

Hi Marc, We appreciate your feedback! We’re sorry to hear about the issue with the eSIM, but we're glad to know our helpdesk was able to assist you quickly and effectively. Your experience means a lot to us, and we're here if you need anything else!

Hi Katie, Thanks for sharing your experience! We're sorry your travel plans didn’t go as expected, but we’re glad we could process your refund quickly. If you ever need our services again, don’t hesitate to reach out!