Hi Laura,
Thank you for sharing your feedback, and we're genuinely sorry to hear you've been frustrated. Your experience matters to us, and we'd truly welcome the chance to make this right.
First, please don't worry about your medication. Our compounded medication is independently stability-tested under extreme temperature conditions and remains sound even when a package arrives warm. If a vial ever looks unusual, we're always glad to replace it right away, no questions asked.
As for reaching us, our support line at (631) 488-0789 and our team at [email protected] are both live and monitored every day. In fact, after seeing your concern, we called you directly and followed up with a personal message so we could resolve this for you — but we haven't yet been able to connect. We'd genuinely love the opportunity to help.
We're standing by and ready to assist the moment you are. Please reach out anytime at [email protected] and we'll take great care of you.
Warm regards,
The Cora Health Team
We're glad to have the opportunity to respond and provide some clarity for anyone reading this.
This patient's subscription was cancelled as requested, a full refund was issued, and the official temperature stability documentation from our licensed compounding pharmacy was provided. We understand the wait for that documentation was longer than anyone would have liked, and we sincerely apologize for that delay.
The temperature guidance our team shared is backed by our pharmacy's own documentation, which confirms that GLP-1 medications remain stable well within the conditions experienced during transit. We understand this differed from advice she had received elsewhere, and we were happy to provide the formal documentation to address that concern directly.
We're sorry the experience felt frustrating, and we're proud of how our team ultimately resolved it. For the many patients who have had positive experiences with Cora — and there are many — we remain fully committed to transparent, responsive care.
— Cora Health Customer Service
