HAIRO

Hi there, We're sorry to hear you're disappointed — and we want to make this right. A quick note for context: HAIRO is a pressed powder, not a fiber product. Nanogen uses keratin fibers that bond to existing hair to add volume. HAIRO works differently — it's a concealment powder with our Grip-Lock 48™ formula, designed to blend with the scalp and existing hair to reduce contrast and the appearance of thinning, which gives it the advantage of being more resistant and waterproof. So yes, the two products are genuinely different, and we understand the distinction may not have been clear enough before you ordered. That said, we have thousands of happy customers using HAIRO daily, and reviews on our website reflect that. The application technique does matter — it takes a couple of tries to find the right amount and pressure for your hair type, and that's where most first-time users see a big difference once they get the hang of it. We'd genuinely love to help you troubleshoot if you'd like to give it another shot. We also want to be clear on one point: every video we publish shows the actual product. We don't fake results. If the product still isn't right for you, no problem — we stand behind a 100% money-back guarantee. Email [email protected] with your order number and a screenshot of this Trustpilot Reply and we'll issue a full refund. You don't need to return anything. Thanks for the honest feedback. The HAIRO Team

Hi there, thanks for the feedback — but we think there's been some confusion here. We've checked our records and we have no order from you on file. "Gleamxi" is not a HAIRO product and is in no way affiliated with our brand. Our official and only website is tryhairo.com — that's the single place where the real Hair Density Filler is sold. Since this review concerns a different company, we'd kindly ask you to remove it. If you'd like to share the order confirmation you received, we'd be happy to help you identify who you actually purchased from.