REVISED
My second time purchasing my wigs from Tuneful Hair. I am very pleased with this company, just received a deep wave 32 inch on February 28, 2025. Unpacked and straight to the bathroom to do my thang..was worried at first with the shedding, it’s expected with deep waves I guess, did the wash, deep conditioning, applied my appropriate products and sitting on my wig head with stand awaiting to air dry a bit,I don’t allow it to fully dry when applying the must needed products, I don’t use cheap products for my wigs, the key is moisturize, I do love this purchase and once all ready to wear it’s gonna look beautiful. The seller communicated with me the entire way and always answer questions, will not ignore customers. (CHANGED) Will ignore if you call them out on a customized wig made too big, I definitely will not shopping again. Very affordable prices though. Beware of getting customized wigs, they will be too big for your head. I tried getting the seller to work with me to assure I get the correct sizing, without giving me any feedback I went with the normal size wig, big mistake. What I’m having problems with after seller blames me for not sizing down, out of 14 of my human wigs their wig is the only one that is too big..now you do the math, I brought this to their attention and yet no response. There the seller and supposed to help and not once did they mention a customized wig comes larger..it doesn’t, it’s poor work done by there staff and can’t except that.
tunefulhair.com 回复2025-03-11
Hi, friend. Thank you for choosing Tuneful hair, we are so sorry you are not satisfied with the customized wig cap size. Tuneful hair always offers wig customization for our clients to ensure they get the most suitable wig and the customization service is free. As for the wig cap, we have small/normal/large sizes for you.You can leave us a note when you check out for the cap size. We will customize one wig for you with the cap that you prefer. We do cherish every client who placed an order on our website, and we hope you can give us a chance to make up for it.
the hair is perfect, if you know how to maintain it good you won’t have negative results from it. this hair holds curl perfect and not only that .. the hair is full as well! <3
These sellers are frauds and scammers. They sent me a inadequate wig, layered and chopped up instead of the 18 inches I paid for, and when I reported this they offered to refund me a small discount of £25 to my paypal. I agreed as the hassle of sending back to China was not one I was interested in. They then said that the terms for my receiving this refund was that I had to leave them a 5 star review and close the dispute I had open with them. I stupidly agreed, and then they failed to pay me and went silent, knowing I could no longer edit my review and give an accurate description of my experience. Totally fraudulent company, but I guess it was my mistake in trusting them to keep to their word in the first place. Beware guys, do not shop here!!!!
tunefulhair.com 回复2024-10-08
Hi, friend, we never scam anyone. We have a 30-day free return service, if you don't like the wig, the return is free. I didn't find your order by your name, please email me your order number. I will check your refund process and offer you a satisfying solution.
DO NOT ORDER FROM THIS PLACE!
my wig was extremely big and and after having it on for acouple days (4) it kept getting tangled like synthetic hair does. I tried dying the wig and nothing! I and after washing it the hair was extremely tangled and hard to comb out knots.. how did I even get knots in a wig I was washing that I never even used glue on??!
tunefulhair.com 回复2024-10-08
Hi, friend. All of our wigs are 100% human hair. There are a lot of videos on YouTube to teach us how to test human hair, you can check it out. We are so sorry that you are not happy about our wig, Could you please give us a chance to help you solve this issue?
This company is a scam. If I could give it -100 stars I would. I thought it was a real company due to all the reviews on TikTok, but I’m now realizing all the reviews are paid and not real. I didn’t listen to the reviews that the company is a scam because there were so many influencers on TikTok reviewing “tuneful hair wigs.” This company is not real and they will take your money. I ordered a wig a long time ago and never received it. Right after I ordered I got an email saying my order was confirmed and I would get an email when it’s sent out. Fast forward to weeks later, I haven’t heard anything since. I’ve tried to contact customer service multiple times but, remember I said it’s not a real company, I’ve never gotten a response and I’m pretty sure it’s because there is no customer service, seeing as though there’s no real business going on here. lol. DONT spend your money here cause I’ve been going through hell trying to get my money back!! It’s my loss though, I should have known better than to believe I would get a 30 inch colored wig for $200. Go shop with megalook hair or somewhere else if you’re looking for a cheaper wig!
tunefulhair.com 回复2024-10-08
Hi, friend, I didn't find your order by your name, please email me your order number. I will check your order and offer you a satisfying solution. We have our factory and we earn very low profit on one wig that's why the wig price is much lower. Some orders may get delayed because of the storage, but we never do scams.Please give us a chance to help you solve this issue and we will offer you a satisfying result.
SCAM!! I ordered 2 wigs from this company and received 2 blended 80/20 wigs that barely take to bleaching the knots, and immediately smell like burnt synthetic if you apply any form of heat to them. I reached out to the company to resolve in which they agreed to a partial refund of I agreed to end my dispute. I agreed and ended my dispute only for the company to then back peddle on the deal stating I would need to pay them a fee for even raising a dispute and proceeded to ghost me. Do not buy from this company at all.
tunefulhair.com 回复2024-10-09
Hi, friend.We are so sorry to hear about such a bad experience you had, pls trust that we didn't mean such a thing happened to you. All of our hair are 100% human hairs and there are many Youtube videos to teach us how to text human hair and synthetic hair,you can check it. And one more important thing we want you to know that we indeed cherish you as our customer, pls trust that we didn't mean to upset you in such way! Please give us a chance to help you solve this problem.
The shipping takes extremely too long. I’ve ordered a wig from another company because tuneful took wayy too long to ship my order, and that wig came in before the tuneful wig.
tunefulhair.com 回复2024-10-09
Hi, dear Meagan, We are so sorry to hear about your bad experience. We upgraded our shipping service a few months ago, now most packages can be delivered within 5 working days. Your review means a lot to us and we are truly sorry for the experience you have before. We would appreciate it if you could give us a chance to make up for it.
I have not received a tracking number ever since I made this purchase 3 days ago. I have tried contacting them through their email, website and whatsapp. Still no response. Now I want to cancel my order but there is no option for cancelation. Do not ever order from this website, take your money somewhere else. They do not respond to messages at all. UPDATE : they have the same bad behavior on aliexpress. Does anyone know how to report a website for fraud.
tunefulhair.com 回复2024-10-09
Hi, dear AcquahSandra.we are so sorry to hear about such bad experience you had, pls trust that we didn't mean such thing heppened to you. The message reply may get delay because of weekend & holiday but they all will be replied within 24 hours.I noticed that your order had been canceled and refuned.We are truly sorry for the experience you had before. We would appreciate it if you could give us a chance to make up for it.
Wigs are in fact NOT 100% human hair or virgin hair. Only 1 blonde wig can be colored. None of the others can be lightened. Don't fall into their false advertising. True human hair can be colored whenever you want and changed at a wim.
tunefulhair.com 回复2024-10-09
Hi,dear Stacy,We are so sorry to hear about your bad experience.All of our hair are 100% human hairs and there are many Youtube videos to teach us how to text human hair and synthetic hair,you can check it. The wig didn't took color well may caused by many reasons, please give us a chance to help you solve this issue.And one more important thing we want you to know that we indeed cherish you as our customer, pls trust that we didn't mean to upset you in such way.We would appreciate it if you could give us a chance to make up for it.
DO NOT ORDER FROM THIS COMPANY!!!!! The customer service took almost 3 weeks to respond. They sent me the wrong wig and the wrong color. They argued that the wig was the same. They did not adhere to their return policy. The wig is in tact, the lace was not cut. The wig was not brushed, combed, cut still in the package, and they will not let me return it for a refund. It clearly says on their website that they will take returns and give refund if wig is in the condition it was sent. I am very very upset!!
TAKE YOUR BUSINESS ELSEWHERE!!!
tunefulhair.com 回复2024-10-09
Hi, dear sweetface.We are so sorry to hear about such a bad experience you had.We offer 30 days no reason-free return policy,if you don't like the hair , return is free. There may have been some misunderstanding. Please trust that we didn't mean to upset you in such a way! Please give us a chance to help you solve this problem.
DO NOT ORDER FROM THEM! Absolute worst customer service no communication what so ever no tracking number no order status absolutely nothing! I reached out on several occasions with no response on all platforms over a week later no wig no information nothing!
tunefulhair.com 回复2024-10-09
Hi, Keesha Davis. We are so sorry to hear about such a bad experience you had.All the packages will be shipped out in order and you will get an email for the tracking number after the package shipped out.May I know if you blocked our email ? We want you to know that we indeed cherish you as our customer, pls trust that we didn't mean to upset you in such way.We would appreciate it if you could give us a chance to make up for it.
Tuneful are not honest professionals. The order took extremely long to receive confirmation of the process. We had to cancel the order. Delivery time said 3-5 days. Ten days went by and we heard nothing. After giving a cancellation notice they decided to email back saying they were on lockdown inside the company and could not go home. If you can’t go home why is it taking so long to send out the unit that says 3-5 days delivery? They lied and said it was delivered and it was not delivered. It was delivered days after they stated that. Terrible business.
tunefulhair.com 回复2024-10-09
Hi, SheRaw, We are so sorry to hear about your bad experience. We upgraded our shipping service a few months ago, now most packages can be delivered within 5 working days. Your review means a lot to us and we are truly sorry for the experience you have before. Please trust that we didn't mean to upset you in such a way! We would appreciate it if you could give us a chance to make up for it.
If I could give a half star or 0 I would I ordered 28 inches and received 22 scam !!
tunefulhair.com 回复2024-10-09
Hi, Lanice Varner. We are so sorry to hear about your bad experience. All the wigs were measured accurately before being shipped out. You can check the Google pic that show how to measure the wig.Your review means a lot to us and we are truly sorry for the experience you have before. Please trust that we didn't mean to upset you in such a way! We would appreciate it if you could give us a chance to make up for it.
The hair is cheap and not the same as posted tuneful hair is a scam
The hair looks nothing like what it says if you order from this site just know you will not get what is shown on the picture so whatever you buy the hair for consider it as a loss because they make you pay for shipping even when it's their fault I will never order from this company again if I could give zero Stars I would
tunefulhair.com 回复2022-09-06
Thank you very much for choosing tuneful. The similarity between our hair and the photos on the website is 90%, because the wigs are all hand-dyed, and the dyeing of different masters with different strengths will be slightly different, which is a normal phenomenon. We support 30-day return and exchange. If it is not a quality problem, we cannot provide free shipping. I hope you can understand.
the company havent even sent my hair to me and i havent had my email regarding my hair whether its been shipped and when i ask all they say is i check for you now kmt
tunefulhair.com 回复2022-09-06
Thank you for choosing tuneful, I will never fail to ship, there will be out-of-stock photos for each shipment, and I can provide you with them if needed. The tracking number will be sent to you by mail.
After been a loyal customer for over two years my order was messed up n sent to the wrong address the vender admitted the mistake and instead of refunding me money asked if I could go to the location where it was sent( a stranger House) to retrieve my hair this vendor is very unprofessional I will never buy here again $205 gone I’m so hurt
tunefulhair.com 回复2022-03-26
I'm sorry, because the sending address is your billing address. Don't be sad when we said we'd refund you $205
This batch #33 problem already be solved, thank you for your feedback and welcome our site to see other styles, we will try our best to continue to service u.
The hair looks nothing like the picture. It really should cost about $50. And they don’t do exchanges and or refunds. It’s bad business for everyone.
tunefulhair.com 回复2022-03-24
I'm sorry for the bad experience, the brightness of the color of the hair will be slightly different under different lighting conditions, this is normal. btw, we do exchanges and refunds, do you need we send link to you again?
Sorry, the brightness of the color of the hair will be slightly different under different lighting conditions, this is normal.We will try our best to service you
