Uclips

Hi Sean, Thanks for the feedback, I'll look into an app that can do this. We put the pre-order dates on the product pages it seems it's not enough, the add to cart button customization is a great idea. I apologize for the bad experience, once we have consistent stock in our warehouses outside the US this will not be an issue anymore. kind regards, Eliott - founder Update reply: Thank you so much for giving us another shot, it truly means a lot. I'm glad we could provide good service and the product met your expectations! This is typically our service outside pre-orders. Thanks again for sharing! :) Best, Eliott

Hey, I apologize for the poor experience. I'm guessing you're outside the US where our operations are still catching up. We're doing our best to get inventory, the first round of pre-orders were sent out earlier this week, I don't know your order number so I can't say when the inventory would have arrived for your order. That said, I'm sure we can make it up once the inventory arrives in your market. Please send us an email at [email protected] and say I (Eliott) sent you so my team can forward me your email, and I'll take care of it. Best, Eliott, Founder

Hi Stephen, The pre-orders are stated under the product rating, I understand you can miss it, and you're not the only one to have done so. Our first round of pre-orders for the UK has been sent out, it was indeed delayed a few weeks because the carrier had to go through the Strait of Hormuz. You pre-order is part of the second batch of inventory coming in around the 25th of May. I'm sure you will like the product, but I understand that you may have concerns about us being legitimate. I'll circle back around in a month to check in, until then please let us know if you do have any concerns. Eliott, founder

Hi Lin, I don't know your order number but I'm guessing it's outside the US. If so we're running pre-orders for all products except U clips. You can see the pre-order date on the product page under the star rating for reference. Sorry about the confusion! If this doesn't work for you please let us know and we can cancel your order immediately. Eliott, Founder

Hi Lee, The war in Iran caused issues with the transit route through the Strait of Hormuz which is why we were 3 weeks late on our first shipment. You could try to order from Aliexpress but most of our products are unique and patented in China which is why it would be difficult. Since you have been waiting for a while I'm guessing it's one of our new products (not the U clip). Depending on your order number you may be part of the first batch or second batch of inventory arriving. The first batch arrived last week the second is arriving around the 25th of May. Your order will arrive, it will be worth the wait. My apologies for the inconvenience as we launch our catalog in your market. Eliott, Founder

Hi Josh, Sorry to hear about your safety concerns for the Smile Handles. I understand your worry about the strap, it was a common cosmetic issue with our previous design and we did make the improvements that you mentioned in our new design. Just so you're aware the space between the eye ring and the strap you are talking about does not support any load, it's strain from the lack of elasticity from the strap. The weakest link in the handle is the D ring, the handles that have failed have all been from the D Ring and not the strap. With that said we're open to sending you replacements with the new design, just send my team an email at [email protected] and we'll figure it out. Best, Eliott

Hi Adrian, My apologies for the delay, with the war our shipment was delayed and we're working with the carriers to get the inventory to the warehouse asap. Also, sorry to hear we didn't get back to you, our system says we have no more tickets as of this morning.

Hello, Our UK and EU shipment are scheduled to arrive in the next few days. The delays were due to the supply chain disruptions caused by the war in the middle east. Sorry for the delay, we'll get your order out asap. As for communication can you please let me know if you contacted [email protected] for your issue? We have no outstanding tickets as of this morning. Thank you, and I apologize for the inconvenience. Eliott

Hi Eric, This is Eliott the founder. I apologize for the terrible experience. Our new customer service representative was following guidelines because the proof of delivery showed your address on the pictures. That said I understand products can get stolen and our SOP says if the item is stolen send the product at cost, hence the 40% off. Exceptionally I can have the warehouse send you a new U clip for the troubles. Again I apologize for the inconvenience.

Hi Michael, Our pre-orders are indicated on the product pages for each product. I understand you can miss this though, so I am sorry it was not clear enough. We run pre-orders to allow customers to reserve their inventory. As we're launching in new markets with a supply chain of 90 days with no forecasting data it's necessary for us to gage the demand using pre-orders. We understand that is not ideal and we will have this fixed by when we get the demand data and the supply chain catches up. I apologize for the confusion and the bad experience with us. Sincerely, Eliott - founder

Hi Peter, Our pre-orders in the EU, UK, AU, and CA are listed on the product page. We started pre-orders so customers can reserve the units before they sell out and have to wait longer. This is the first batch of inventory we are importing internationally, that is why it is not in stock.

Hi Antonio, I apologize for the poor experience you had, we try to make back-orders as clear as possible on the website. We sent the U clip separately because we had it in stock, I hope that helps understand the situation. Best, Eliott - Founder

Hello, can you let us know what your order number is so we can best help you please? It's possible that the items you ordered are on pre-order for the country in which you ordered from. We will check as soon as we know your order number. Did you email us about your issue? Hi again, just wanted to follow up to make sure you got your order or refund. Best, Eliott

Hi Stephan, Thanks for the feedback, I'll take it into account for future design changes. Best, Eliott - founder