Uclips (uclips.co) has a 3.4 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Sports and its reputation is mixed. Opinions are polarized: 57% rate it 4 stars or higher while 34% give 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
This my second purchase from Uclips. I previously ordered the Smile Handles and liked the quality so much that I recently ordered the W Grip. My order was shipped quickly and the product is of excellent quality.
I love to hear that, thank you for sharing John! :) - Eliott
This piece of equipment is excellent. I have needed something like this since I was a teenager. Now it's 71 years old i finally found the perfect device for my landmine, and my back
I'm glad we could make something that works for you Steve, and thank you for sharing! - Eliott
I'm from the UK and I ordered the smile handles and the W bar. Very pleased with the quality of these items. Couple of reasons I'm making this review is because after I made the order I looked on here to see the reviews and I immediately thought "oh no, how long would I wait for delivery" Well, it was exactly a week...so not the 3 months like some had said !! The other reason was about the length of material getting in the way for cable crossovers...If you're using them for rows instead then the shorter lengths are better...there's always going to be pros and cons...plus being able to hook onto the ends for rear delt flyes, triceps extensions or hammer curls outweighs one exercise...besides, who has a home gym with only one pair of cable handles !! Thanks U-clips.
Hey Sean, I appreciate your extensive review sincerely. I tried my best to make the pre-orders clear that's why we had many negative reviews in that short period of time. I'm also glad you understand why I decided for the shorter straps. When designing the Smile handles they were initially to pair with the u clip for landmine rows. That's where the length come from aha Again I appreciate your review, thank you very much Sean!
Great customer service, they stand behind their products!
That's how it should be! Thanks for sharing John :) - Eliott
It appears my item is arriving today and on time which is great. This is a revision of my previous review. I'm enjoying and getting a lot out of the smile handles and W bar. Looking forward to making big gains with the Back Bar which is on its way!
Hi Joaquin, I'm glad the you enjoy the Smile Handles and the W grip, and I'm excited for you to try the back bar! Best, Eliott
Great product. Excellent diameter in the grip and helps target the triceps perfectly
Glad you like it, thanks for sharing! :) Eliott
Arrived as expected. I have not used it yet.
Ordered the beginning of March the item arrived in June.
Hi Gary, We had pre-orders live in your market that is why the item arrived after so much time. My apologies if this was unclear. I hope you like your order! Kind regards, Eliott
The product i purchased is very good quality and well made. I purchased the smile handles and Wgrip. Order came well package and delivered on time.
Hi Tracey, Glad you like it and thank you for sharing! Kind regards, Eliott
3 months to get this equipment. My last order took 2 months. They dont resond to emails either. onlt their instagram page
Hi Steven, Thank you for being a returning customer, it genuinely means a lot. Looking at your order history, both of your orders happened to fall during pre-order windows: your first was when we were initially opening our Australian warehouse, and your second covered our new attachment range before stock arrived. I completely understand the wait has been frustrating, and I appreciate your patience through both of them. The good news is that stock is now fully available in Australia, orders are being picked and dispatched next day, with delivery typically within 2–5 business days from here on out. I also want to make sure we haven't missed any messages from you. Could you confirm the email address you've been writing in from? We've worked through all inquiries to [email protected] up to yesterday and want to make sure you're covered. Best, Eliott, Founder
Edit 2: I received the W Grip around the middle of June, and I deliberately did not post any updates until I had properly tested it. After using it for a while, I can honestly say that, unfortunately, it was not worth either the money or the wait. In my opinion, it is essentially a standard V bar with a few minor modifications. One thing that I noticed is the gritty mechanism. It was not smooth at all, so I ended up disassembling it and applying industrial grade grease to make it operate smoothly. I was also quite surprised to find that no washers had been used where the handles connect to the central piece. also the rotation mechanism relies on a very cheap plastic bushing! , no ball bearing att all. Another unexpected disappointment was the rotating handles. I originally thought this would be a great feature, but after using them I actually found that attachments that have fixed handles with a rotating swivel or pivot feel much more natural. Of course, that may simply come down to personal preference. Overall, I have changed my rating from 1 star to 2 stars. The reason for the extra star is that the materials themselves are actually quite good. However, considering the price paid and the long waiting time, I expected a much better designed and better finished product. ———— Edit 1 (2nd June): this morning I received a reply from customer service confirming my order will be processed in the next 2 weeks as inventory is being restocked. Will keep updating this accordingly. Original review: Avoid if you live in the UK. I paid good money for a W Grip and a Smile Handle on 25 April. The website was not clear that these were pre-orders, especially with a large “Add to Cart” button suggesting the items were available. More than a month later, there is still no shipping update. And When I previously contacted customer service, I received what appeared to be a generic response with no meaningful information. I honestly started wondering whether I had been scammed, although I still hope the order will eventually be sent, whenever that may be. In hindsight, I should have checked the Trustpilot reviews before ordering. Having done so now, my experience seems consistent with many others. I also noticed that the US version of the website does not appear to show the same pre-order dates. I’m not sure how the conflict in the Middle East affects the UK/EU market but not the US market. Perhaps UK customers are simply considered less important. Based on my experience, I would advise people to avoid ordering. Save yourself the money, frustration, and headache.
Hello, Thank you for taking the time to share your experience, I'm sorry it hasn't met your expectations. To clarify on the pre-order visibility: we do display the estimated dispatch date in bold above the add to cart button, and it's also included in your order confirmation email. That said, I understand the button itself can still create confusion, and it's something we're actively working to improve. Regarding the difference between the US and UK/EU: we've had stock in the US for three years as our original market, which is why there's no pre-order there. We set up UK and EU fulfillment centres specifically to offer customers in those markets fast and affordable shipping once stock arrives — the alternative would be shipping from the US at $75–$100 per order, which isn't a reasonable ask. UK and EU customers matter just as much to us. I'm sorry our customer service response felt generic. I don't have your order details here, but if you share your order number I'll look into it personally. The good news: your shipment is on track to arrive at our warehouse end of this week, and we expect to fulfil your order by Friday or Monday at the latest. Best, Eliott, Founder
I have back ordered twice now, and recieved items both times just days after stated date of availability
That's great to hear, thank you very much for sharing Andrew! :) Eliott, Founder
I placed my order Feb15 and now June16 and still never received anything.
Hi Tariq, I believe we spoke on instagram, I apologize for the pre-order being delayed and we sent you a full refund for the order. Best, Eliott, founder
***refund received on May 15***UPDATE on request of refund 13 May: sent multiple email to their customer support, engaged with the founder on Trust Pilot. I received only unclear promises to check where the package is or refund. My explicit request of refund has been completely ignored. Every dollar counts I know as well as every customer because customers bring money together with investors that will assess first the company reputation. I’m closing day 1 with no money back and a package that the company is unable to locate not to have to admit that they didn’t shipped or are out of stock. Please note: I am continuing to update this review so everyone can set proper expectations before buying and to show how long it will take to get a refund for unshipped item. Please read the review till the end and make sure to catch all the updates. I ordered on May 3 2026 2x Smile Handles. On may 12 the shipping agent didn’t receive yet my order to plan a proper delivery date. When I placed my order the item was not in back order and there wasn’t any information related to back order items. Uclips is not providing any support and is simply silent. I reached out to them through multiple channels and all my requests of information have been ignored. Today is May 12 2026. I don’t know what’s the status of my order and all the evidences suggest that it has not been dispatched the next day following the order as per the company shipping commitment. I want my money back and will never buy anymore from this company. Very unhappy with this shipping experience and now I only hope to get my money back. Update 1# of May 13 2026 Just right after the Trust Pilot review their customer service started getting back to me after my many attempts to reach out to them (all ignored during the past 2 days). Fact#1: they are not able to locate my order. Fact#2: even after my clear request to cancel my order and get my money back the refund hasn't been initiated. Fact#3: I'm only receiving soft push backs such as "we understand your concern", "we are sorry for what happened", "we will manage your request once we hear back from the team". There something really wrong in all this and even a simple thing such as a refund is turning into a nightmare. Update #2: On May 13 right after my Trust Pilot review I'm receiving on this public platform an answer from Elliot, founder of Uclips. I feel here not only all the discomfort of a bad experience but also some personal details such as the country of destination publicly disclosed. Which is something that needs a further clarification from Elliot. There is a confirmation that Uclips is unable to detect the parcel and is offering a refund if the package won't arrive between May 15 and May 19. In any case the parcel will be refused and Uclips will have to bear shipping cost of return as well as custom duties once it entries back the US because I already purchased elsewhere another pair of handles. As I said everything is very unclear as well as this new tracking number that I should be supposed to receive. I won't have satisfaction until I don't receive my money back. Update#3: after 10 days of silence the company is showing up now only offering to track the package and provide information or refund. After taking my money in a normal world there shouldn’t be any option but refunding a customer, considering that I already bought other handles elsewhere and I don’t want to deal with anything from UClips. Offering to locate the package and provide more information on that shouldn’t be an option but an obligation to who already paid and having to deal with such a lack of support and consideration. I’m surprised that such basic obligation is not mentioned in the company T&C.
Hi Toni, Your order was fulfilled on May 4th and the tracking link was sent to your email. I did not include the tracking number here for privacy. Your smile handles are expected to arrive between May 15 and May 19 because you're outside the US. The 1 to 4 business days shipping time applies to the US, I will specify that on the website. Apologies for the confusion. However, I do see that the tracking has not updated in a while, I told the staff to either locate the package or send you a refund. The reason you're receiving soft push backs is because until we pinpoint the status of the package we can't execute the right action. It could well be in your home country about to arrive or lost in transit. Once we figure that out we'll either send you a refund or the package will get delivered. Hope that helps, and again I apologize for the bad experience. However, our policy states that we do not cover return shipping costs: https://uclips.co/policies/refund-policy I have urged the warehouse to update us on the status of the package and will send the refund or status of the package asap. Update: we confirmed the order was fulfilled by our warehouse on the 4th, but the carrier has lost the package in transit. I initiated the refund to the same payment method used, it will show in your account in a couple business days. My sincere apologies for your experience. For the record, I answered your review a few hours after you posting on May 12, figured out the issue today (May 13), and initiated the refund immediately after that. So I would not say your request has been ignored. Best, Eliott, founder
Ordered a forearm exercise device, was told it was on pre-order and expected to arrive in the warehouse in 'late april'. It is now the middle of May and no update on a shipping date. Refund requested.
Hello, I don't have access to your order number so I can't tell in which market (i'm guessing outside the US) and where in the pre-order queue you are but I apologize for the long wait. Supply chain has been delayed by a few weeks because of recent conflicts in the middle east. We'll send you the refund asap, would you like us to send you an email once the inventory arrives? We ship using 2 to 4 business days carrier services. Kind regards, Eliott, founder
I would love to give a positive review, but I have never received the product. I wanted to change my order to a different product, but seeing the reviews now, I'm looking for a way to cancel my order, but there is no way to do so on the website, even their support email no longer works. Very disappointing because their product looked promising. Stay away until you see positive reviews...
Hi Julien, Did you contact [email protected]? We will cancel your order if you want, you'll notice all the bad reviews are coming from outside the US as we get our stock in. Once we have our inventory in stock our logistics will finally catch up. For context, our back bars arrived in Canada on the 8th, they're being shipped from Vancouver to our 3PL in Toronto. The original ETA was the 15th of May but the forwarder is now saying they will arrive on the 27th. Let us know what you would prefer, we'll accomodate. We' can send an email out when stock has arrived, we'll just ship the pre-orders in priority. Best, Eliott - Founder
Stay well clear, customer service scokcking, they clearly don’t handle any stock and now want me to wait a further mount for for them to receive it. I have requested a refund and they bow say I got 10 days to wait for my refund. An absolute disgrace and don’t waste your time
Hi Jason, Apologies for the confusion, we try to make the pre-order clear on the website. It should not take 10 days for the refund to reach your account, I see it has already been initiated so you should get it within three business days. For the UK our next batch is arriving on the 24th, I can have the team email you when they in stock and they'll be shipped to you within two days after you order. Best, Eliott, founder
Thanks for sharing David! Eliott, founder
Hi Joshua, Our pre-order inventory for your order is arriving on the 13th of May. We can ship your order then or have it cancelled and you can re-order if you like. My apologies for the confusion here. Kind regards, Eliott, founder
I ordered in March. After weeks i was told items would be delivered at the end of April. After i chased again i was told a June delivery, but no fixed date was given. I asked to be sent what is currently in stock if full order cant be delivered. Then i was asked to pay an additional delivery fee. Cant rate low enough. i want a full refund.
Hi Pat, I'm sorry about this, what's your order number? I'll have the team send you what is in stock without extra charge. If you would rather have a refund I understand. If you can't answer here, please send a screenshot to [email protected] and the team will take care of it. Best, Eliott, founder
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