Uclips (uclips.co) has a 3.4 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Sports and its reputation is mixed. Opinions are polarized: 57% rate it 4 stars or higher while 34% give 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
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Sean Bailey · 7 reviews · Experienced 2026-05-04 ·
★★★★★
Cancelled my order as im not prepared…edited
Cancelled my order as im not prepared to wait the length of time others seem to have waited...if you dont have stock, MAKE IT CRYSTAL CLEAR. You will avoid all of these negative reviews if only you make it clear when people will receive what they paid for.
Ordered 20th April, never shipped by the estimated date so i chased at the time. Advised stock would be landing end of April, not ideal but fair enough..i chase again as were now in May to be advised that stock is all gone and my batch will be end of May. Im not willing to play this game like others appear to have done.
Youve clearly spent alot of moeny advertising and creating what looks to be an excellent product, but the website doesnt clearly show something is on back order...maybe it does on a PC but it certainly doesnt on mobile. You need to fix this.
Sadly, ill be looking at alternatives now that i can get in a reasonable timeframe.
Communication is absolutely everything when you cant deliver something youve received the money for. Its not for the customer to chase for delivery dates.
Should you change this going forward, and make it clear for all, i may revisit and try again.
Not sure if you will take this on board but 2 really simple tips, from someone who works in procurement.
1. Instead of add to cart, make the button pre order with an estimated date.
2. If people have preordered, keep them upto date with accurate dates. Its really not difficult to do.
Editing my review after purchasing. Checked website and emailed the company asking if they were in stock to which they replied that they are. So ordered. Came next day tracked.
Absolutely brilliant piece of kit, which i knew it would be looking at them. Premium quality and the most versatile handles ive used
Reply from Uclips2026-05-06
Hi Sean,
Thanks for the feedback, I'll look into an app that can do this. We put the pre-order dates on the product pages it seems it's not enough, the add to cart button customization is a great idea.
I apologize for the bad experience, once we have consistent stock in our warehouses outside the US this will not be an issue anymore.
kind regards,
Eliott - founder
Update reply:
Thank you so much for giving us another shot, it truly means a lot. I'm glad we could provide good service and the product met your expectations! This is typically our service outside pre-orders. Thanks again for sharing! :)
Best,
Eliott
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Brodarce · 7 reviews · Experienced 2026-05-02 ·
★★★★★
Really disappointed as ordered a range…
Really disappointed as ordered a range of products yet the company haven’t been able to deliver despite the quoted timescales on their website. The product was ordered based upon usage reviews but the company need to improve massively on their delivery timescales and manufacturing provision as they are just letting potential new customers down - who won’t come back again.
Reply from Uclips2026-05-07
Hey,
I apologize for the poor experience. I'm guessing you're outside the US where our operations are still catching up. We're doing our best to get inventory, the first round of pre-orders were sent out earlier this week, I don't know your order number so I can't say when the inventory would have arrived for your order.
That said, I'm sure we can make it up once the inventory arrives in your market. Please send us an email at [email protected] and say I (Eliott) sent you so my team can forward me your email, and I'll take care of it.
Best,
Eliott, Founder
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Stephen · 23 reviews · Experienced 2026-04-22 ·
★★★★★
False delivery information
This companies website had the W Grip in stock when i ordered it. The next day it said to pre order. This seems to be a common problem in this companies site. So far I'm being pawned off with the war, stocks just arrived in the uk(they said) and now an email saying they'll get the stock at the end of April. I'm not happy about this. My delivery date has passed and getting a reply from Uclips is awful. If I get my W grip ill take this down. But as for their customer service they need work....dont take money for something you haven't got in stock. Ive been reassured by a Friend that uclips aren't fraudulent...but after the email this morn im starting to doubt that. I don't like to write negative reviews but wow these guys are something else. Id like my order asap because your site said in stock when bought and then changes. That's false advertising . At least 12 diff people in a group im in has the same problem. Some got sorted after 3 months and some are like me...waiting on a miracle happening in the uclips factory
Reply from Uclips2026-04-28
Hi Stephen,
The pre-orders are stated under the product rating, I understand you can miss it, and you're not the only one to have done so.
Our first round of pre-orders for the UK has been sent out, it was indeed delayed a few weeks because the carrier had to go through the Strait of Hormuz.
You pre-order is part of the second batch of inventory coming in around the 25th of May. I'm sure you will like the product, but I understand that you may have concerns about us being legitimate.
I'll circle back around in a month to check in, until then please let us know if you do have any concerns.
Eliott, founder
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Lin · 2 reviews · Experienced 2026-04-12 ·
★★★★★
Items say “ships next day” and hasn't shipped for 2 weeks
Items say “ships next day” and “delivery in 1-3 business days” on web page. I am two weeks after order, and a week post estimated delivery date provided after purchase. So far no product has arrived, in fact company site says they haven't even done anything with my order. There is a ton of advertising but no products I guess.
Reply from Uclips2026-04-28
Hi Lin,
I don't know your order number but I'm guessing it's outside the US. If so we're running pre-orders for all products except U clips. You can see the pre-order date on the product page under the star rating for reference. Sorry about the confusion! If this doesn't work for you please let us know and we can cancel your order immediately.
Eliott, Founder
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Lee Porte · 7 reviews · Experienced 2026-04-06 ·
★★★★★
Delivery, who the hell knows when.
Order apparently should have been for 7th April, then told end of April. We're at the end of April with no updates. I see on here we're now using "the war" as cover, is that Ukraine, Israel, Venezuela, Sudan, Myanmar or Iran? Customer service are about a responsive as a dead hedgehog.
I'm guessing that these are all coming on the really slow boat from China, I think you're probably better ordering from Aliexpress as they can at least deliver in reasonable timescales.
I also see on here responses saying a few days on the 16th April, it's now the 24th and still nothing.
I'd give a review on the product, if it ever arrives.
Update: it's now the 5th June, the May shipping date didn't happen and it looks like it's been pushed back further.
Reply from Uclips2026-04-28
Hi Lee,
The war in Iran caused issues with the transit route through the Strait of Hormuz which is why we were 3 weeks late on our first shipment.
You could try to order from Aliexpress but most of our products are unique and patented in China which is why it would be difficult. Since you have been waiting for a while I'm guessing it's one of our new products (not the U clip).
Depending on your order number you may be part of the first batch or second batch of inventory arriving. The first batch arrived last week the second is arriving around the 25th of May.
Your order will arrive, it will be worth the wait. My apologies for the inconvenience as we launch our catalog in your market.
Eliott, Founder
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Andrew · 3 reviews · Experienced 2026-04-11 ·
★★★★★
Smile handle falling apart ripping away from all 4 eyelets.
Well I am disappointed to say, I spoke too soon. I reached out to customer service as requested via email with pictures and I am yet to get a response from them. And I also sent a follow up email and still nothing.
I know I’m just one person but I am in the service business and to me every customer counts, and I make sure I respond to my customers as quickly as possible to at least acknowledge them so they know they are being taken care of.
Below was my initial review.
I had high expectations based upon all the great reviews but after first hand use I see a major safety concern, as both of my smile handles are tearing away from the brass eyelets and that is a concern as if they fail while in use it can cause a potential injury.
The big thing that would make these better is the material with the D rings should have been doubles up and double stitched with better eyelets.
Due to these concerns sadly I will no longer use these in my gym.
After a quick response and resolution to replace my handles by Eliott the founder of U Clips. I felt that it is was only right to change my rating.
Customer service was above and beyond and unexpected.
Thank you Eliott these are the 3rd U Clip products I’ve owned and I am glad to see you stand behind your product.
Reply from Uclips2026-04-16
Hi Josh,
Sorry to hear about your safety concerns for the Smile Handles. I understand your worry about the strap, it was a common cosmetic issue with our previous design and we did make the improvements that you mentioned in our new design.
Just so you're aware the space between the eye ring and the strap you are talking about does not support any load, it's strain from the lack of elasticity from the strap. The weakest link in the handle is the D ring, the handles that have failed have all been from the D Ring and not the strap. With that said we're open to sending you replacements with the new design, just send my team an email at [email protected] and we'll figure it out.
Best,
Eliott
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Adrian Lee · 9 reviews · Experienced 2026-04-13 ·
★★★★★
Another smile handle preorder here from…
Another smile handle preorder here from 2 months ago.
It was supposedly back in stock in April when I ordered it and even on their website the date says 7th April if you order today in the UK.
No updates from them and multiple attempts to contact them through their own website and Facebook have been futile.
Reply from Uclips2026-04-15
Hi Adrian,
My apologies for the delay, with the war our shipment was delayed and we're working with the carriers to get the inventory to the warehouse asap.
Also, sorry to hear we didn't get back to you, our system says we have no more tickets as of this morning.
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dean rushdi · 7 reviews · Experienced 2026-04-10 ·
★★★★★
No delivery, no response
Pre-ordered 2 smile handles and the W grip. Fair enough it was a pre-order which I was aware of, but the stated date has now been and gone, and no response to my enquiry about when they will actually be delivered. Very poor
Reply from Uclips2026-04-16
Hello,
Our UK and EU shipment are scheduled to arrive in the next few days. The delays were due to the supply chain disruptions caused by the war in the middle east. Sorry for the delay, we'll get your order out asap. As for communication can you please let me know if you contacted [email protected] for your issue? We have no outstanding tickets as of this morning. Thank you, and I apologize for the inconvenience.
Eliott
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Eric C · 1 review · Experienced 2026-04-01 ·
★★★★★
Paid for It, Never Received It, Company Wants Me to Pay Again
I purchased two items from this company (Order #41738), a Viking Press and a Uclip attachment so I could use the Viking Press. The Viking Press was delivered without the plastic hex-shaped clamping knob screw. The company did not replace it, but they did issue a $8 refund for the cost of the knob and provided a link to purchase a replacement on Amazon. They also failed to send the Uclip, which is required to use the Viking Press, even though I paid $39.99 for it.
When I notified the company that I never received the Uclip, John Pimentel responded to my email by claiming it was delivered and offered me a 40% discount to repurchase an item I never received. Now I have a $69.99 Viking Press that I cannot use, and they still expect me to pay more money for the missing Uclip.
I would NOT recommend ordering from this company. They do not deliver all the items you purchase. I will be reporting them to the Federal Trade Commission.
Reply from Uclips2026-04-03
Hi Eric,
This is Eliott the founder. I apologize for the terrible experience.
Our new customer service representative was following guidelines because the proof of delivery showed your address on the pictures.
That said I understand products can get stolen and our SOP says if the item is stolen send the product at cost, hence the 40% off.
Exceptionally I can have the warehouse send you a new U clip for the troubles. Again I apologize for the inconvenience.
M
Michael Rüppel · 3 reviews · Experienced 2026-02-06 ·
★★★★★
Very disappointing
The products were advertised as in stock, I paid immediately, and after almost two months I still have not received anything. On top of that, no firm delivery date can even be provided. That is not how you treat customers. If you do not have the goods, then do not take your customers’ money. Very disappointing and highly unprofessional.
Reply from Uclips2026-03-17
Hi Michael,
Our pre-orders are indicated on the product pages for each product. I understand you can miss this though, so I am sorry it was not clear enough.
We run pre-orders to allow customers to reserve their inventory. As we're launching in new markets with a supply chain of 90 days with no forecasting data it's necessary for us to gage the demand using pre-orders. We understand that is not ideal and we will have this fixed by when we get the demand data and the supply chain catches up.
I apologize for the confusion and the bad experience with us.
Sincerely,
Eliott - founder
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Peter Klein · 8 reviews · Experienced 2026-03-12 ·
★★★★★
Bad company.
I ordered at January a product by Uclips. After a time of no delivery a made a email. The answer: sorry the product is not in stock. You must wait till April to become the peoduct. Why Uclips offers products which they not have. Very bad Company.
Reply from Uclips2026-03-13
Hi Peter,
Our pre-orders in the EU, UK, AU, and CA are listed on the product page. We started pre-orders so customers can reserve the units before they sell out and have to wait longer. This is the first batch of inventory we are importing internationally, that is why it is not in stock.
M
Michael · 2 reviews · Experienced 2026-03-11 ·
★★★★★
Ordered the smile handles
Ordered the smile handles. Very pleased with the handles - very solid and will be great addition to gym. Disappointed that paid extra for UPS delivery but was sent via some other method and dropped off by someone in their car.
Had to wait over a month for the Viking press which should’ve been no more than 2 weeks. At the month mark they said I still needed to wait for a restock so i cancelled my order. When wanting to refund my uclip because I never received my full order they still charged me for shipping even though they couldn’t get the order right. Just order these same products on Amazon for cheaper ..
Reply from Uclips2026-03-10
Hi Antonio,
I apologize for the poor experience you had, we try to make back-orders as clear as possible on the website. We sent the U clip separately because we had it in stock, I hope that helps understand the situation.
Best,
Eliott - Founder
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Dennis D Dalrymple II · 2 reviews · Verified · Experienced 2026-02-22 ·
★★★★★
Great experience!
Great experience!! The products are top notch. Excellent service I have probably bought almost every gym attachments they offer . Definitely recommend investing in their equipment!!!
Ordering was extremely easy. Shipping was damn fast. Wife broke them out and used them within an hour of getting them. Worked amazingly well.
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My opinion · 3 reviews · Experienced 2026-02-22 ·
★★★★★
Scam alert ⚠️
Scam alert ⚠️
Fake company
Money was paid
Refund was never received
Product never arrived
If my order arrives i will remove this review
Reply from Uclips2026-03-03
Hello, can you let us know what your order number is so we can best help you please? It's possible that the items you ordered are on pre-order for the country in which you ordered from. We will check as soon as we know your order number. Did you email us about your issue?
Hi again, just wanted to follow up to make sure you got your order or refund.
Best, Eliott
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Old Hoodlum · 18 reviews · Experienced 2026-02-11 ·
★★★★★
A super training tool!!
This is a great training tool that can be used multiple ways!! Love it!!
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Stephen B · 5 reviews · Verified · Experienced 2026-01-26 ·
★★★★★
well made but...
I believe the product is well made, however, here is my feedback for improvement:
1. It's so well made that they are actually quite (unnecessarily) heavy.
2. the strap is not adjustable which would have been great so that when using sideways, one can secure with strap instead of only relying on the rubber lip at each end.
My plastic handles that came with the cable machine have a strap that wraps around my hand and it more secure, even if it doesnt have a nice lip like this one.
Reply from Uclips2026-03-02
Hi Stephan,
Thanks for the feedback, I'll take it into account for future design changes.
Best,
Eliott - founder
The Uclip for Olympic bars is very strong. I am using it to do rows and squats on a landmine setup. I have been able to attach a variety of straight bars that have small knobs at the ends.
