UDPOWER

Hi, Thank you for your feedback and for your patience. We checked your order, and your solar panel parallel cable is currently in transit. The estimated delivery time is 5–10 business days. We appreciate your understanding, and please feel free to contact us if you need any further assistance. Best regards, UDPOWER Support

Thank you so much for sharing your experience with UDPOWER. We’re very happy to hear your generator arrived quickly and performed so well with your CPAP. Getting two full nights of sleep and still having 66% battery remaining is exactly the kind of dependable backup performance we want our customers to have. Thank you again for your support and kind words. We’re truly glad to know you’re so pleased with your generator, and we hope it continues to serve you well whenever you need it. Best regards, UDPOWER

Thank you so much for your thoughtful feedback and for choosing UDPOWER. We’re thrilled to hear everything went smoothly—from ordering to shipping—and that your unit arrived quickly. It’s especially great to know the size, weight, and overall portability stood out to you. One of our goals with this model was to deliver serious power in a much more compact and manageable form, so it means a lot to hear that it made such a strong first impression. We truly appreciate your support and your trust in UDPOWER. We hope it continues to serve you well for a long time, and we’ll be here if you ever need us. Best regards, UDPOWER

Hi, We’re sorry to hear about your experience. Please note that the runtime of the power station depends on the wattage of the appliance being used. If the device you connect has a high power draw, the runtime will be much shorter. The S1200 has a total battery capacity of 1190Wh, so high-wattage appliances such as electric grills and water-heating devices can drain the battery quickly. That’s why it may have powered your smokeless grill for about an hour, but did not have enough remaining power afterward to heat water for coffee. If you’d like, please send us the wattage of your grill and coffee maker, and we can help you estimate the expected runtime more accurately and check whether the S1200 is the right fit for your needs. Best regards, UDPOWER Support

Thank you for your support! We’re glad to hear you’re happy with the unit and the price. We truly appreciate your feedback and hope your UDPOWER will serve you well whenever you need it. Best regards, UDPOWER Team

Thank you for your kind words! We’re glad to hear you were happy with the fast service. We truly appreciate your support and hope you continue to enjoy your UDPOWER experience. Best regards, UDPOWER Team

Thank you for choosing to order directly from UDPOWER. We’re glad to hear that you found our website user-friendly and that the free shipping and discount made your purchase even better. We work hard to make the ordering process simple, convenient, and worthwhile for our customers. We truly appreciate your support and hope your UDPOWER product serves you well. — UDPOWER

Thank you for your kind review and for choosing UDPOWER. We’re glad to hear that you found the price affordable and that the unit gives you peace of mind for keeping your phone charged during outages. That kind of reliable backup is exactly what we hope to provide. Whenever you’re ready to try the solar panel, if you have any questions about setup or use, our team will be happy to help. Thank you again for your support. — UDPOWER

Hi hgk, We’re very sorry for the inconvenience. Your order #4318 was canceled as soon as we received your email request. Thank you for your patience and understanding. Best regards, UDPOWER Support Team

Hi, Thanks so much for taking the time to share this update — we’re really glad UPS delivered earlier than expected and that your power station arrived in great shape. Because these units contain a high-capacity lithium battery, the outer carton will carry “hazardous battery” labels as part of required shipping compliance. We also appreciate you noting the small scuff on the carton — we pack the power station with dense foam inserts and separate cable bags specifically to prevent movement and protect everything during transit. If you ever need setup tips, charging recommendations, or help with anything at all, our team is here for you. Thank you again for choosing UDPOWER! — UDPOWER Team

Hi, Thank you for choosing UDPOWER and for the detailed feedback on your S1200 setup! We’re glad shipping was smooth and that the unit arrived well-protected — we use thick foam inserts specifically to keep everything stable during transit. It’s also great to hear you powered your Wi-Fi router, a lamp, and your kid’s laptop right away with clean, quiet output and no buzzing. That’s exactly what a home-backup power station should feel like: simple and reliable. And yes — the weight surprise is very common. With a larger battery capacity and a sturdy internal frame designed for safety and durability, a bit of heft is normal for this class of power station. If you’d like, we can also help you estimate runtime for your most important home essentials (router/modem, lights, laptops, etc.) so you know exactly what to expect during an outage. Thanks again for the review! — UDPOWER Team

Hi there, Thank you so much for sharing this! We’re really happy to hear you’re loving your UDPOWER so far—and that all the research paid off. If you ever have any questions about setup, charging tips, or getting the most out of your power station, our team is always here to help. Enjoy the reliable power, and thanks again for choosing UDPOWER! Warm regards, UDPOWER Support Team

Thank you for sharing your feedback! We’re really happy to hear the technical details were clear and useful—especially specs like weight and output, along with the warranty information. We work hard to make sure customers can compare and choose with confidence. If you ever have questions about setup, compatible solar panels, or which model best fits your needs, feel free to reach out anytime. — UDPOWER Team

Thanks for your review! We’re glad your order arrived quickly and everything went smoothly. If you ever need help with setup or have any questions, we’re always here to help. — UDPOWER Team

Thank you so much for your feedback! 😊 We’re glad to hear your order arrived quickly and that you’re happy with the quality of the products. If you ever have any questions or need help using your UDPOWER, we’re always here to support you. — UDPOWER Support Team

Thank you so much for your amazing feedback! We’re truly grateful for your kind words about our service and it means a lot to hear that you felt well taken care of throughout the process. At UDPOWER, we always try to handle every concern with patience, clarity, and respect, so your recognition really encourages our whole team. Thank you again for choosing UDPOWER and for recommending us. If you ever need anything in the future—questions, setup help, or product suggestions—please feel free to reach out anytime. Warm regards, UDPOWER Team