Most reviewers were unhappy with their experience overall. Customers frequently complained that the items received looked completely different from the advertised pictures, featuring cheap printed fabrics instead of quality knitted or embroidered materials. Consumers also experienced significant frustration when attempting to secure refunds or dealing with unhelpful customer support responses, leaving many feeling disappointed with the business.
Some reviewers were happy with the website layout, describing the online ordering process as very easy and straightforward to navigate. A few other people also felt that the overall product selection offered plenty of nice choices and appealing designs.
I saw this ADORABLE honey comb sweater/sweatshirt and thought it would be a great gift for a friend who has bumble bee shoes.
In the picture it looks more like a comfy cardigan. In reality it’s a cheap polyester sweatshirt.
My friend is still grateful but I’m massively disappointed 😔
I placed an order for 3 knit sweaters. This company sent 3 printed sweatshirts instead. They do not respond to email requests asking for a return address, process, even though they tout a return policy. I've emailed them 6 times in the past 6 days. Zero response.
Note to self, I should have read the reviews.
Don't get scammed like me.
Bought 5 tops. They were all a material that makes you sweat so much. I knew as soon as I took out of bag. I asked them for return address and they said very politely that returns are not an option. So I have given the clothes to the charity shop. Life goes on but just don't bother with them.
Always always always always damn always read the trust pilot reviews before you buy.
Or,when you get onto the site look for the three dots bottom right hand corner it will tell you where the company is from .
Terrible, abysmal service... avoid it like the plague!
Terrible, abysmal service. I ordered a hoodie for my son in a size small - when it arrived it was tiny so I applied to return the item so I could exchange it for a larger size. I received a message back, it said:
"We are sincerely sorry for the inconvenience, we will help you urge the relevant departments to handle it for you as soon as possible."
Obviously this didn't inspire confidence that I would ever see my money again. That was a week ago. Since then I have sent a number of emails requesting a refund and have had the same response each time, "this is the wrong department, it's hard to get the refund department to respond etc etc..." Basically, it's money down the drain.
If you do decide to order from this website, just know this: the item you order had better be perfect because there's no way to send it back, and absolutely no refunds. Terrible, awful service! Steer clear!
If I could give 0 stars I would...
100% Scam! This is not a real online clothing store! Here is a person or group of people that found a way to cheat you out of your money! The way this con works is they put up a website which is a copy of existing sites (you can run a quick photo search on Google), you place an order and they send you some cheap polyester stuff without any tags that is not even suitable to use as a rag. It is very sad that banks allow just anyone to be able to receive online credit card payments without taking any responsibility for being a part of a scam and a British bank no less, what a shame. You can and should report this as a scam to your credit card company which will help to shut them down at some point but they will only start all over again under a different name. I was able to get a full refund from my credit card company!
There are bad companies, there are terrible companies, and then this one. The garment looks very little like the photo shopped picture in the original, and the customer service is rubbish. They should have cancelled my order a couple of hours after I had made the order like I asked them .
4XL is not the same size like in Europe. It's like a size for a child not for adult. The fabric is also pretty bad and smells incredibly like chemicals, the print isn't special and it's not cotton either. All in all, the parts are not worth the money. I will never shop there again - the products are just bad.
I would give zero stars if possible. Their claim of satisfaction guaranteed is a lie. I have worked for over a month to get a return authorization for overalls I purchased and keep getting the run around. They wanted to give me a discount coupon - I had already decided I would never order from them again after such poor customer service. I offered to take a 50% refund, now their latest excuse if their account is frozen due to too many transactions. Yeah right... DO NOT BUY FROM THEM.
The photos looks amazing. When your order arrives it’s garbage, thin plastic material with print. A scam if there ever was one! Stay away - save you money.
These scammers hide their faces and their despicable mal practice behind misleading images that are used to bait the trap.
I took the bait, and got caught! More fool me.
Words I would use to describe my experience with these people: Disappointment - Frustration - Anger, to name but a few.
I don't want any of that in my life, so I've washed my hands of them.
Lesson learnt.
If you are reading this, STEER CLEAR!
What a shame! You have great design ideas but clearly you do not make them in reality. Imagine if you actually made these great designs in the quality fabrics you say, you would make a lot of money. Instead you create great digital images and steal money. Shame on you what an uninspiring existence.
The company is a total scam! Please don’t deal with them. The sweater on the picture and the one they sent are absolutely different. The one they sent is a plastic junk with a printed pattern. I sent 5 messages asking to return money and still am waiting. They have a million reasons not to do a refund. Please don’t ever order from them!
Totally disgusting. The quality is awful in the photo it looks like a woolen jumper it's not. It's a cheap material that resembles a bad quality that I can't even describe. Putting it down to a Very bad experience.
Biggest scam ever. I was stupid enough to order without background check. My order never arrived. On my first follow up they wrote me that my product is in production. Second follow up- Item out of stock. They offered me to choose something else. I demanded my money back- still waiting and waiting and.....
Lessons learned.
Bogus scam. Garbage quality, not cotton linen mix as advertised but plastic wrap quality polyester. The embroidered hats are not embroidered, they are just a cheap hot patch. TOTAL FRAUD. They refuse to provide a return address despite being asked multiple times. Multiple head games that go nowhere. I have asked VISA to do a chargeback.