Hi Luke,
We've reviewed the ticket you created with our CS team and it seems they were able to explain why you had 2 billing accounts. One has a googlemail.com name and the other is gmail.com which our system treats as two separate email accounts. If you need further clarification, please don't hesitate to reach out to us and our team will help you.
Thank you
Hi Pea,
We're really sorry about the trouble you had with our tool! Your feedback means a lot to us. We’ve sent a separate message asking for your account details. As soon as we get those, we'll investigate what happened and fix it so it won't happen again.
Hi Gennaro,
We apologize for the confusion, but to explain the situation:
The free trial includes 250 trial words, which is clearly indicated on our website. Once the free trial limit is exceeded, or additional words are confirmed, the subscription is activated and the corresponding charge is processed.
We understand your frustration and apologize if there was any confusion regarding how the trial works. However, the charge was not intended to force a payment before the trial ended, but rather was triggered after the trial allowance had been exceeded.
If you have any questions regarding your account or charges, please let us know and we'll be happy to review them with you.
Thank you
Hi Ash,
We are genuinely sorry you had to go through that, can you please reach out to [email protected] and send us a screenshot of the issue so we can investigate?
Thank you