Union Hardware Zimbabwe

Hi there, Thank you for your feedback, and we're truly sorry again for the mix-up with the stock item you ordered. Our team reached out promptly, and we hope to confirm the issue has since been resolved. We appreciate your patience and hope to serve you better next time! — The Union Hardware Team

Hi there, Thank you for your honest feedback. We’re glad to hear our team followed up well on your order, but we sincerely apologize for the mix-up with your geyser and the delay at collection. Your experience matters a lot to us. We also appreciate your comments about the Msasa store — we’re actively working on improvements to make the shopping environment better for all our customers. Thanks again for your patience and for helping us improve. We hope to provide you with a smoother experience next time. — The Union Hardware Team

Hi there, Thank you for sharing your honest experience with us! We completely understand initial doubts about online orders — it means a lot that you visited us and now have confidence in our system. We really appreciate your suggestion about improving the order recall process to avoid re-entering details at the shop. That’s great feedback, and we’ll be sure to pass it on to our tech and sales teams for consideration. Thanks again for trusting us, and we look forward to making your next experience even smoother! — The Union Hardware Team

Hi there, We’re very sorry for the inconvenience you experienced with your order collection and payment. Waiting an hour and having confusion about your invoice and item availability is definitely not the level of service we strive to provide. Please know that our stock system is now working properly to ensure accurate availability and smoother online orders. Thank you for your patience and feedback. If you need any further assistance, please don’t hesitate to reach out. — The Union Hardware Team

Thank you for the lovely review! We're so glad you had a great experience with our online team in Workington. Walter truly goes above and beyond—we’ll be sure to pass on your kind words! Best regards, The Union Hardware Team

Thank you for your valuable feedback! We're glad to hear the service was good, and we appreciate you pointing out the gaps. We have PC15 cement in store. Please contact us on +263780258201 for more information. We're working on expanding our adding features like order tracking to improve your experience. Your input really helps us grow! Best regards, The Union Hardware Team

Thank you for the amazing feedback! Congratulations on completing your first building project—that’s a big milestone! We're thrilled to hear that Edmore and Christabel made your experience at our Msasa branch a positive one. We truly appreciate your kind words about our service, pricing, and product quality. Best regards, The Union Hardware Team

Thank you for the wonderful review! We're so pleased to hear you had a great experience at our Msasa branch. Christabel is truly amazing—we’ll definitely pass on your kind words and appreciation for her fantastic service and dedication. Best regards, The Union Hardware Team

Thanks a ton for the awesome review! We're stoked you love the products and service. We’re always here to bring you the best deals and make sure you’re happy. If you ever need anything else, you know where to find us! 😊 Cheers, The Union Hardware Team

First of all, thank you for taking the time to share your feedback. We genuinely understand how frustrating this situation must be for you, especially given the effort and investment you’ve put into your renovations. At Union Hardware, we always aim to provide products in perfect condition, which is why we ensure each item is carefully inspected and shown to the customer before it leaves our store. In this case, the toilet seat cover was checked with your plumber, and we made sure it was in good condition at that point. We completely understand that the crack became noticeable only once the seat was stretched, but it’s challenging for us to determine how the damage may have occurred after the product left the store. We truly value your business and appreciate the support you’ve given us over the past year. While we stand by our policy, we’re sorry to hear that this experience has left you feeling dissatisfied. Please know we’re here if you need anything else in the future, and we hope we can serve you better next time. Best regards, The Union Hardware Team

Thanks so much for your feedback! We're thrilled to hear that your online ordering experience was smooth and simple. We always aim to make shopping with us as easy as possible. If you need anything else, don’t hesitate to reach out! Best regards, The Union Hardware Team

Hi there, Many thanks for your review and supporting us. We hope to serve you again soon in the same excellent manner. Kind regards, Naeem

Thanks so much for the great review! We're so happy to hear that your shopping experience was smooth and that you found what you were looking for easily. It's awesome to know our collection and customer service made a good impression. We really appreciate the feedback and hope to see you back soon! Kind regards, Team Union

Thanks so much for your review! We're really happy to hear everything went smoothly from your online order to your brother picking up the goods. We appreciate the feedback and hope to see you again soon! Kind regards Team Union

Thank you for your review! Kind regards, Team Union

Thank you for your feedback, and we’re glad to hear you’re satisfied with our service overall. We apologize for any confusion regarding our delivery options. To clarify, we do offer delivery for a fee. Our two payment options are: Pay on collection Pay online with delivery We hope this clears things up, and if you have any further questions, please don't hesitate to reach out. Thank you for your understanding! Best regards,

Hi Kuda, Our team has worked hard to resolve the issue, and we’re happy to inform you that the payment platform is now fully functional. You can now shop online again! Thank you for your feedback and continued support. Best regards, Team Union

Hi Matt We’re sorry to hear that no one got back to you. Please feel free to contact us directly at +263780258201, and a member of our team will get in touch with you as soon as possible, at the latest. We look forward to assisting you! Best regards, Team Union

Thank you for your awesome review, we look forward to serving you again soon! Kind regards, Team Union