Hi Mike! UPS delivered your lanterns on August 18. There is a photo of the porch where they were left on the UPS site. Please have a look and get in touch if they were not delivered to the correct house.
Hi James - we apologize for the error on our listing! It was simple human error and in no way intended to be deceptive. It looks like you were provided with a free return label and received a full refund on August 21.
Hi Nancy - This is a little bit of a different story than I read on your support ticket. The agent was under the impression you never opened the box (your words), so we couldn't understand how you knew it wasn't what you wanted. Regardless, it was received back to the seller's warehouse and I can see you were given a full refund on August 25.
Hi John - We apologize for the error on our listing! It was a simple human mistake and in no way intended to be deceptive. It looks like you were provided with a free return label and received a full refund on August 26.
Hi Steve - We apologize for the error on our listing! It was a simple human mistake and in no way intended to be deceptive. It looks like you were provided with a free return label on August 13 (our remedy in this case), which you chose not to use. If the shorts are returned to the seller, we'll happily issue a full refund.
Hi Richard - I don't see any communication between you and our customer support team about the damaged paddle board. Please send an email to [email protected] so we can help.