usagundamstore.com

Hi Cristian, Thank you for taking the time to share your feedback. We're sorry to hear that your experience left you feeling disappointed. After reviewing your previous interactions with our support team, I can confirm that your most recent return was received and processed, and all returned items were fully refunded. The only amount not refunded was the original shipping charge, as those funds are paid directly to the shipping carrier to deliver the package and are not retained by us. This is outlined in our return policy, which can be found here: https://www.usagundamstore.com/pages/return-policy Regarding your earlier concern about the SMS paints, these products are filled and sold by volume (mL), not by how full the bottle appears. Because of the nature of solvent-based paints, some evaporation can also occur over time. Our support team did offer the option to return the paints for a refund if you were unhappy with them, but you ultimately chose to keep the products. That said, we understand how frustrating this experience was, and we appreciate you sharing your concerns. Feedback like yours helps us identify where we can improve, and we'll continue working to make our return policies and product information as clear and transparent as possible. Thank you again for your feedback, and we appreciate the opportunity to improve.

Good morning Paolo! Thank you so much for the kind words! We always strive to provide the community with great products at great prices. We look forward to seeing you what you build next!