使用 Use.AI 的经历非常令人失望。该网站的设计和演示让我相信我正在购买 Anthropic 的克劳德官方服务。直到付款处理完毕后,我才意识到 Use.AI 是一个独立的第三方平台。
同一天,几乎在同一时间,我被收取了 77.93 欧元和 49.99 欧元的费用。经过多次联系,该公司退还了77.93欧元的费用,但拒绝退还49.99欧元的费用。
我仍在等待剩余 49.99 欧元的退款。支持人员不断重申这笔金额无法退款,但他们没有明确解释为什么通过同一购买流程进行的两次收费会受到不同的处理,每笔付款的具体用途,或者退款政策的哪一部分证明拒绝第二次退款是合理的。
Use AI 回复2026-08-03Dear TG,
We've sent a request via Trustpilot asking you to identify yourself in our system. When providing us with the necessary information please make sure to include the email address used to subscribe to UseAI.
For more details, please email [email protected] and include reference number TG772524. Once we receive this information and verify your account, your approved refund will be processed promptly, typically within a few hours.
At this stage, we need some information mentioned above to identify you in our system. After that, we can move forward to process your refund.
Thank you!
UseAI Team