Vanan Services, Inc.

Hi GD S, We took some time to review your entire order and interactions with us. Our team has worked with several translators to revise the translation. However, based on your feedback, we understand you are not satisfied with the quality of our work. Please note that all translations we produce are done by native human professionals. It would not be possible for AI or Machines to identify speakers, time code, and produce a side-by-side translation draft. Again, we apologize that we were not able to fulfill this translation service request to your satisfaction, it is important to note when it comes to translation, there is always room for improvement and different word choice selections. The source audio file you have shared with us is of difficult quality, it is marked on the quote you paid for. As per our policy, we are unable to guarantee accuracy on difficult source audio files. Our company is an equal-opportunity employer based in Fredericksburg, Virginia, and we employ people all over the world. A few of our service personnel are in India. And yes, they use pseudonyms to make it less difficult for clients to communicate with us. This by any stretch is not illegal or unethical, in fact, a standard business practice on a global scale. While we did review the interactions you had with our service personnel over the phone, it is appalling to hear that you have repeatedly berated and even hurled expletives at them in Punjabi, while they remained calm and indicated to keep the call professional. Just because they are from a geography you are familiar with, doesn’t give you any right to treat them that way. It is baffling that you state that we stole your money when it is evident that this is a service that you willingly paid for. While we understand you are upset and frustrated at the outcome - stating we stole your money or trying to scam you is simply false. This all points to the fact you are simply trying to deface our reputation by alleging the aforementioned. We do not want any money or business that comes at the expense of disrespecting our employees. A full refund of $ 13.65 has been initiated to the source account, and you should see it reflected in 5 to 7 business days. If you would like to further correspond with us, please do so in a cordial and professional manner.