VapSolo was founded in Hongkong in 2013 , we have been actively seeking better alternatives to smoking. VapSolo has evolved into an innovative brand, beloved by young individuals forits unique and powerful products. We strive to be a positive force celebrating all things beautiful while inspiring people to pursue their passions. We are VapSolo, and the products we create are a reflectionof our passion.
I ordered over a week ago and still nothing not even and update. I also cant even track the package? Can yall help?
Vapsolo 回复2025-03-24
I see that your package is currently at the parcel export center in Germany. I believe you should receive the package within the next couple of days. Please visit our website and click on the chat button at the bottom right corner to contact our customer service. Alternatively, you can directly add us on WhatsApp: the phone number is +86 17820427131. Our customer service team will assist you with any further clarification. Your feedback is very important to us. If you are satisfied with our service, please give us a five-star rating. Thank you very much!
Don’t even try. If you look at the other reviews it’s 50/50 so don’t take your chances. My order was shipped 20 days ago and still nothing, costumer service just says “sorry i don’t know”
THIS IS SHIT
Vapsolo 回复2025-03-21
We sincerely apologize for the inconvenience.
Could you please provide your order number?
I will assist in resolving the issue with the logistics and delivery.
Typically, customers who place orders within the EU receive their packages within 7 days after placing the order.
If your package has not arrived after 20 days, please urgently contact our website's online customer service.
After verifying your order number and tracking the logistics trail, we usually offer two options:
1. We will resend your package free of charge, and you will not bear any costs (even if the issue was caused by DHL's delivery).
2. We will provide you with a full refund.
What you need to do now is to contact our online customer service to receive further assistance.
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I just checked your order status, and it is currently pending, which means our finance department has not yet received your payment.
May I ask which payment method you used? Was it via bank card or PayPal?
Did you include any notes or references in the transfer remarks for the order?
Please visit our website and click the chat button in the lower right corner to contact our customer service.
Alternatively, you can directly add us on WhatsApp at +86 17820427131.
Our customer service team will assist you in clarifying the issue further.
Your feedback is very important to us. If you are satisfied with our service, please consider leaving a 5-star review. Thank you so much!
My order has been processing for more then 10 days now, csotumer service is as vage as possible. They said that my order was oute of stock, and it will be shpped as soon as it arrives (they said it will arive to them at tuesday) and i still havent heard from them.
Vapsolo 回复2025-04-01
First of all, we sincerely thank you for your patience and apologize for the inconvenience caused by the delay in your order. We fully understand your dissatisfaction. This shopping experience is far from your expectations and is definitely not the service standard we hope to present. As for your order problem, we have arranged to send it to you as soon as it arrives, and we will also prevent this problem from happening in the future.
I'm not satisfied with this company, due to the fact that I ordered 6 pieces of twins, I haven't been able to access the parcel tracker for a week, I'm writing to the support service, no answer, I lost 75 euros
Vapsolo 回复2025-02-13
Hello
I just checked your order status and it is suspended, which means our finance department has not received your payment.
Can you tell me how you paid?
Usually, we will send your package within 1 working day after placing the order and paying.
If you have not received the logistics information, you should choose to contact our customer service.
Please open the website and click the chat button in the lower right corner to contact our customer service.
Or, you can add us directly on WhatsApp: the phone number is +86 17820427131.
Our customer service will assist you in further clarification.
Your evaluation is very important to us. If you are satisfied with our service, please give me a five-star praise. Thank you very much.
Normally, I’m pretty relaxed when it comes to writing reviews, but this experience has been frustrating. It’s been about a week, and I still haven’t received a tracking ID for my order. I reached out to customer support, but they were no help at all—they even gave me a tracking ID for someone else’s order. So now, I’m down 100€ with no update on my package. If you’re thinking about ordering from this site, you might want to consider going elsewhere.
Vapsolo 回复2025-02-12
I'm very sorry for the bad experience you've had.
I just checked your order and found that one flavor is out of stock, which prevented the order from being shipped.
In order to compensate for your time loss, we decided to give you one free of charge.
Your order will be shipped today, and the DHL tracking number will be sent to your email today.
Please check it.
Please open the website and click the chat button in the lower right corner to contact our customer service.
Or, you can add us directly on WhatsApp: the phone number is +86 17820427131.
Our customer service will assist you with further clarification.
Your evaluation is very important to us. If you are satisfied with our service, please give me a five-star praise. Thank you very much.
I did my order a week a ago I contact them to know any information of the order and they told my that it will be shipped on monday, in that day I wrote them that how many time will it take to arrive and they ignore me and I dont have any answer.
Vapsolo 回复2025-02-06
hello, your package has been shipped.
DHL tracking number: CE637624867DE
We are very sorry that we were on holiday a few days ago, so the customer service will be slow to respond.
We are now over the holiday, if you can contact customer service.
Your evaluation is very important to us. If you are satisfied with our service, please give me a five-star praise, thank you very much.
I'm trying this way because i had enough. I ordered many times and last time, i had a problem. They promised me compensation which i accepted. They said to contact them before my next order. I did that. 3 days ago. They ignoring my messages and wasting my time. I love their vapes, but now I'm really considering going elsewhere, because this costumer service is just straight out rude.....
Vapsolo 回复2025-02-05
We sincerely apologize for the inconvenience caused. Over the past two weeks, we were observing the Spring Festival holiday, during which our customer service response times were slower than usual due to the festive period.
We have now resumed normal operations following the holiday. Please feel free to reach out to our customer service team again, and they will be able to assist you promptly.
We deeply regret any negative experience you may have had and are continuously working to improve our customer service to ensure a better experience for you in the future.
Thank you for your understanding and patience.
I‘ve purchased my vapes 20 days ago and still no package arrived today, paid more than 200 euro and the costumer support just said that the warehouse is packaging.
What should I do
Vapsolo 回复2025-02-05
Please provide your order number and I will ask customer service to check the status of your package. Or you can contact customer service.
Please open the website and click the chat button at the bottom right corner to reach our customer service.
Alternatively, you can add us on WhatsApp directly: the phone number is +86 17820427131.
Our customer service will assist you with further clarification.
It broke after a week.
I’ve been in contact with customer support but they are INCREDIBLY unhelpful and refuse to pay me back or send me a new item. It took them a day to respond to EACH INDIVIDUAL TEXT MESSAGE which ment that it took a WEEK before I even got an answer to the question wether or not I’d get a refund (the answer was no, even tho the product was supposed to last WAY longer and had only been used a total of 3 times) I did everything according to the manual, it has never been dropped or been anywhere near water but they still Blame me for this issue. Don’t order from them.
Vapsolo 回复2025-01-20
Thank you for contacting us and sharing your experience. We are truly sorry to hear about the issue you've encountered, and we understand how frustrating this must be for you.
You mentioned that the product stopped working after a week. This may not necessarily indicate a product malfunction, but rather that the e-liquid was consumed and the product is no longer usable. Our e-cigarette products are disposable, and most of our customers typically purchase a new one after using it for 3-7 days.
Please visit our website and click the chat button at the bottom right corner to reach our customer service. Alternatively, you can add us on WhatsApp directly: +86 17820427131. Our customer service will assist you with further clarification.
In order to better assist you in resolving this issue, could you kindly provide more details? For example:
1. What specific issue or malfunction occurred?
2. Could you provide photos or videos of the product so we can better understand the situation?
We highly value every customer’s feedback and will do our best to help you. Thank you for your patience, and we look forward to resolving this matter for you as soon as possible.
Best regards,
Alkaid
vapsolo Customer Service Team
Cannot pay.
the credit card payment method constantly gives me a fail. Please help me!
Thank you
Vapsolo 回复2025-01-15
Dear Customer,
Thank you for reaching out. We're sorry to hear you're having trouble with the payment. If you're facing any issues, please feel free to contact us via WhatsApp at +86 17820427131. We will assist you promptly to resolve the problem.
Thank you for your patience, and we look forward to helping you!
Best regards,
Vapsolo Team
My second Order #8651 was placed on December 11, 2024. I wrote 2 emails, but the package still wait for Pick up... I wrote today to the chat in WhatsApp, but there is no answer. I would like compensation or discount.
Vapsolo 回复2025-01-04
Dear Customer,
We sincerely apologize for the inconvenience caused and thank you for your patience. Due to the time difference, we were unable to respond to your message promptly, and we deeply regret this.
Regarding your order #8651, we are actively communicating with the relevant parties to resolve the pick-up issue. We understand your frustration and will provide you with an update as soon as possible.
For matters related to compensation or discounts, please contact us via our WhatsApp account at +86 17820427131, and we will assist you based on your specific situation.
Thank you once again for your understanding and support. We are doing everything we can to resolve your issue as quickly as possible.
Ordered at 16th December and still not shipped out. Their Help Desk always saying that they wait for DHL to pick it up...since 2x weeks. No good help at all and trying to cancel the order with no response on how to proceed
Edit. 9.1.25, after several talks with them, they send me a DHL tracking (The instruction data for this shipment have been provided by the sender to DHL electronically). It is not updated since days! And the only response for my Order #8854 was that they work on it and blabla. Be aware that you never will get your money or your product. Since December I am hearing only complains that the delivery is provided but never picked up
Vapsolo 回复2025-01-04
Dear Customer,
We deeply apologize for the delay in shipping your order and for any inconvenience caused during our communication. We understand how frustrating this situation may be and sincerely regret not meeting your expectations.
Our team is actively working with DHL to resolve this issue, but we acknowledge that the delay is unacceptable. Please provide your order number so that we can assist you as quickly as possible. Alternatively, you can contact us directly via WhatsApp at +86 17820427131, and we will provide you with immediate assistance.
We are committed to resolving this matter promptly. Thank you for your understanding and patience!
We sincerely apologize for the poor experience caused by the logistics issues from last month's Black Friday and the recent Christmas holiday.
You need to contact our website's customer service.
Go to our website, click the chat button in the bottom right corner, or directly add us on WhatsApp at +86 17820427131.
Our customer service will update you on the status of your order.
Regarding the shipping delay, it is possible that DHL lost the package.
Please contact our website's customer service, and they will either resend the package or issue a refund.
My Order Number is #5216 and i haven't received my package yet. They've send me an email with a tracking number, but when i look up the tracking for my package, it just says that the instruction data has been provided by the sender to DHL electronically. This has been the case for 16 days and there haven't been any updates which makes the tracking number useless. I've contacted their customer service but it didn't help :(
Vapsolo 回复2024-12-30
Dear Customer,
We sincerely apologize for the inconvenience caused by the delay in your package delivery. We understand how frustrating this situation can be. To assist you further, please feel free to contact us via our WhatsApp account at +86 17820427131, and we will do our best to resolve the issue as quickly as possible.
Thank you for your understanding and patience.
I ordered a Triple on sunday, the page said it will be shipped on the 17th (the page still states this). I got a confirmation email after 2 minutes. However, I did not recieve a single email since then. Not about shipping, not about it being late, nothing. I wrote customer support with the whatsapp icon on the page, the messeage is still on delivered. (#8736)
Vapsolo 回复2024-12-18
Dear Customer,
Thank you for your letter and sorry for the inconvenience. Regarding your order, we have received your inquiry and confirmed that the warehouse is arranging the shipment and will send the tracking number to your email later. Due to the time difference, we may not be able to reply to your WhatsApp message in time, please understand.
We will update your order status as soon as possible and ensure early shipment. If you have any other questions, please feel free to contact us.
Thank you for your patience and understanding!
Wish you all the best,
Made an order ( Order 8233) and didnt get any tracking of it, only a confirmation email, trying to get this package before the holidays..
Vapsolo 回复2024-12-10
Dear Customer,
Thank you for your patience. Due to the warehouse being closed over the weekend, your order will be shipped on Monday. We have sent the tracking number to your email, please check your inbox.
If you have any further questions, feel free to contact us. Thank you for your understanding and support. Wishing you a wonderful holiday!
Best regards,
Order number 7099 : I orderd on the 22 nov sended a email to get the track and trace .. get a email back that they have no payment of me sended the proof of payment with email and to the WhatsApp no respons still waiting for the track and trace …hopefully I will still get my package. Paid over 200€ for it
Vapsolo 回复2024-11-29
Hi,
I’ve checked your order in our shipping system, and it shows that we have received your payment. However, the order is still in the "Pending Shipment" status. I believe it will be shipped out from the warehouse today.
Since you paid by bank card, the bank transfer usually takes 2-4 days, which is why your order is being shipped today.
Rest assured, your package will be delivered as expected, as we are the official website, not a distributor.
Order 7358-
I would like to know when my order is being shipped and how long I takes.
Vapsolo 回复2024-12-05
Hello, thank you for your feedback. We have checked and confirmed that your order has been delivered. If you haven't received your package or encounter any issues, please feel free to contact us via WhatsApp at +86 17820427131. We will be happy to assist you.
I ordered 7 boxes 1 months ago and my order is nowhere, didn’t even moved from Germany. I asked for refund, they said 1-3 days progressing but It was 5-6 days ago.
They are just asking me to wait and wait and wait, but I’m waiting 1 months ago!!!!!!! Never ordering from here again, they are just lying…
Vapsolo 回复2024-11-19
Dear Customer,
Thank you for your feedback, and we sincerely apologize for the issues you’ve encountered. We completely understand your frustration and disappointment.
Regarding the delay in your order, we are working urgently with the logistics company to confirm the status of your shipment. As for the delay in processing your refund request, we are actively coordinating with our finance team to expedite the process and resolve this matter as soon as possible.
Your trust is extremely important to us, and we are committed to addressing this issue fully. If convenient, please feel free to contact us via WhatsApp at +86 17820427131 for real-time updates and assistance.
We deeply appreciate your patience and understanding and hope to make up for this inconvenience as soon as possible, restoring your confidence in our service and commitment.
I ordered like a month ago and I got two tracking numbers. The first one says delivery not possible and the second one says delivery was successful to Spain. Order: #5089
Vapsolo 回复2024-11-04
Hello, we have verified your order. DHL was unable to contact you, and the delivery has failed. You can pick up your package at the delivery station. The first tracking number is the tracking number for your order: DHL: CM 209 804 972 DE. Please contact DHL as soon as possible to prevent the package from being returned.
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