VapSolo was founded in Hongkong in 2013 , we have been actively seeking better alternatives to smoking. VapSolo has evolved into an innovative brand, beloved by young individuals forits unique and powerful products. We strive to be a positive force celebrating all things beautiful while inspiring people to pursue their passions. We are VapSolo, and the products we create are a reflectionof our passion.
i have ordered a week ago and after sending multiple emails Vapsolo wont send me the tracking code to my order number 5502
Vapsolo 回复2024-10-21
Hello, your order has been shipped, the tracking number is
DHL:CA831151311DE
We will send the tracking number to your email after we send it out. You can check your email. If you don’t receive it, you can check whether it is in the spam folder.
Ordered 50pieces of vapsolo twins… order number 5335. Delivery was late, and as I got the package it was a bit strange, because I felt that the weight of the package was a bit light… Opened the box and realised that I had got 30 instead of 50. Never order from this site. They said that they want an unboxing video of the package… scam
Vapsolo 回复2024-10-21
We are deeply sorry for this situation. We have provided you with a shipping confirmation. We have sent you five boxes. Next time, please record a video when you receive the package as evidence. We will check where the problem occurred and resolve the issue.
I don’t recived any tracking number or information about it, could you please give me the tracking number for the order #5605.
Vapsolo 回复2024-10-21
Hello, your order has been shipped, the tracking number is
DHL:CA831154627DE
We will send the tracking number to your email after we send it out. You can check your email. If you don’t receive it, you can check whether it is in the spam folder.
I ordered and i still haven’t got a feedback from the order. order#5556 what should i do?
I hope its not a scam because i paid 230€
Vapsolo 回复2024-10-14
Hello, we have received your order and are arranging the shipment for you. Once it's shipped, the tracking number will be sent to your email. If you have any questions, feel free to contact us via WhatsApp or email.
I ordered 23 vapes of 12,000 puffs, last Sunday and since then I haven't received any information about my package, I looked for you on watsapp, but they are very slow to respond. My order number is #5051
Vapsolo 回复2024-10-10
I sincerely apologize. After receiving your response, we arranged the shipment. Due to our holiday, we couldn't reply to your email in a timely manner. We have also sent the tracking number to your email.
Order 20 vapes. Haven’t recivied a mail conformation yet. No tracking nothing. I got order 5146. I have emailed without answer.
Vapsolo 回复2024-10-10
I sincerely apologize. After receiving your response, we arranged the shipment. Due to our holiday, we couldn't reply to your email in a timely manner. We have also sent the tracking number to your email.
I placed my order 27.09 get response on 28.09 that something is missing so I said just put anything else ane just send it. Now it's 2.10 and my order is still processed without any info back from support. I wrote 2 mails already
Vapsolo 回复2024-10-10
I sincerely apologize. After receiving your response, we arranged the shipment. Due to our holiday, we couldn't reply to your email in a timely manner. We have also sent the tracking number to your email.
Order 4264
The 15k puff are amazing they have amazing flawor and battery and they have the best price no problems for now with puffs. But i have a problem with support its late on answering back and i didnt get no gmail when they shipped the package from destination to adress.
If you fix a little bit the support you are 5 star👏👏
Vapsolo 回复2024-09-23
We sincerely apologize. After the package is shipped, our website system will automatically send you an email. However, due to some technical issues, the email may not have been successfully sent or could have been marked as spam by your email provider, which is why you did not receive it. We are still in the process of optimizing the experience regarding these matters.
I placed an order on the 11th and so far I don't have any information about its status. They said it was going to be sent yesterday and so far I haven't received anything in my email to confirm! So far they haven't answered me anymore!
My order number #4579
Vapsolo 回复2024-10-10
Please check your spam folder, as some customers' registration link emails may be classified as spam.
I ordered 60 twins from vapesolo my order number is 4521 i send the money the got it and they said send me a tracking number but its didint worked i called the dhl support and they said thats not a real tracking number after this i tried to contact the vapsolo but they didint answer it if someone saw it just text me back
Vapsolo 回复2024-09-18
Hello, I believe you have received this order number: 01095038100288.
This is the DPD tracking number, and you need to check the shipping status on the DPD website.
Hi. I've tried it before and I liked it, it has a very good flavor so I tried to buy. The problem is that almost a week has passed and the order is still being processed. I've also tried connecting via email and haven't received a response yet. My order is #3813, if anyone sees it please respond to find out if I will still receive the vapes or not. I paid more than €200 of course i dont wanna lose it
Vapsolo 回复2024-08-26
Hello, in your order #3813, you ordered 20 twins.
The package was shipped last Friday, but due to the weekend, the tracking number was not sent to your email.
However, DHL should have sent you a text message.
Regarding contact, you can reach us via WhatsApp at +86 17820427131.
Our customer service will be online to answer your questions.
i ordered 5 boxes of vapes 16 days ago got no response until today and now they are telling me to wait another 2 days for my order to be SHIPPED. horrible customer service, do not recommend.
Vapsolo 回复2024-08-12
Primeiramente, pedimos desculpas sinceras pelos problemas causados pelo atraso no envio. Nosso estoque anterior não foi suficiente para atender a todos os países da União Europeia. Tivemos uma demanda muito alta de clientes, o que resultou no consumo de 90% do estoque na semana passada. No entanto, esta semana iremos reabastecer 200.000 unidades nos armazéns da Espanha e Alemanha, garantindo que não haverá mais falta de estoque.
Além disso, em relação ao atraso no envio do seu pedido, já lhe enviamos uma proposta de compensação, que você concordou na época. Porém, não entendemos o motivo de, 30 minutos depois, você ter enviado uma avaliação de 1 estrela exigindo mais compensação.
AWSOME VAPES 5*, NEED IMPROVEMENT IN COSTUMER SUPPORT
Ive pay my order since day 7. They are still looking for the payment and no answer.
I have 2 orders. The recent ive made with paypal. Waiting to see . Tje one made in day 7 #2642 , ive been asked 6 times by email the ay of order and the day of pay. My bank t was paied.. I pay from Portugal to Germany so that make no sense to say offshore.
i IVE MADE A NEW ONE BY PAYPAL.
Update:
Vapsolo,
DearJoão Paulino,
Regarding your original order #2642, we have not received the payment. However, we have already dispatched your new order #2844 and included two complimentary e-cigarettes as a gesture of goodwill. The package is expected to arrive within one week.
Thank you for your understanding and continued support. If you have any further questions or need additional assistance, please do not hesitate to contact us.
Best regards,
Amber from Vapsolo
I will update the review when i get the track number and the order.
UPDATE 18/07:
IVE RECEIVED THE TRACKING NUMBER AND WAITING FOR THE PACKAGE.
UPDATE 23/07:
MY ORDER CAME YESTERDAY AND ITS 5 ITEM, WITH 2 COMPLEMENTARY. IVE BEEN ASKED AGAIN ABOUT THE EARLIER ORDER. WAINTING TO SEE.
AWSOME PRODUCT. AMAZING VAPES BUT COULD IMPROVE IN THE COSTUMER SERVICE.
Vapsolo 回复2024-07-17
You should call your bank. We did not receive payment for order #2642. However, don't worry, if we do not receive the payment, it will be refunded to your bank account.
I understand that you are upset about the missing payment, but please note that we receive hundreds of bank transfers daily without any issues. Only a very few cases encounter problems.
We cannot offer compensation for these situations, but we can include two free e-cigarettes with your next order as a gesture of goodwill.
You can talk to friends who have purchased from our website. If the issue is on our end, we always provide compensation, either by giving free e-cigarettes or by offering discount vouchers.