Dear customer,
Thank you for sharing your honest feedback with us. We truly appreciate you taking the time to acknowledge Mohamed’s efforts — we’re glad to hear he was kind, responsive, and supportive throughout the process.
At the same time, we’re very sorry to learn about the quality issues you experienced with the drawer accessory and cabinet drawers. Having to drill new holes to make the tracks usable is certainly frustrating and not the experience we want our customers to have. Your comments regarding the drawer design and build quality have been noted and will be shared with our product and quality control teams for further review and improvement.
Please rest assured that a dedicated representative will reach out to you shortly via [email protected]
to follow up on your case and see how we can further assist you. Thank you again for your patience and for giving us the opportunity to address this properly.
Best regards,
Vernal Review Response Team
Dear customer,
Thank you for taking the time to share your experience. We’re very sorry to hear about the damaged desktop and the stability issues you’re encountering — this is certainly not the quality we aim to provide.
Please contact us at [email protected]
so that a dedicated representative can assist you directly and work with you toward a proper resolution. We truly appreciate the opportunity to make things right.
Best regards,
Vernal Review Response Team
这是一张很棒的桌子。如果需要的话，我会 100% 再次购买。这些指示针对的是执行模型中存在问题的各个组件。我必须拆卸以将木盖盖在腿上，因为我遵循各个指示。我的错！这些盒子没有正确标记。根据盒子数量，我有一个盒子标记为 1 of 2，但没有标记为 2 of 2。我打电话给客户服务部，她向我保证我已经拥有一切。她是对的！ :)
