Vernal (vernalspace.com) has a 4.5 out of 5 rating on OK.one, based on 68 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. 87% of reviews are 4 stars or higher and 7% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
My desk came damaged and I contacted Vernal and they sent out a new desk right away, they were also messaging daily to make sure everything was fine and the customer support are so easy to get in touch with and were super helpful. The new desk looks fantastic, I can't recommend this company enough - the engineering of the desk for putting together is 10/10 too!
I bought several complete office sets. Yes, it was hard to finally get all the pieces delivered, and no, they won't have a live conversation with you, but all that is beside the point. The bottom drawers are useless for filing. They're pretty but they don't work. For all Vernal pieces in all offices in my workplace, the built-in, nonadjustable side rails on the bottom filing drawers are too close to the top of the drawers for them to slide open and closed properly. The hanging files are low enough, but the drawer tears up all your 3-tab folders inside them as you force it. If you use plastic label holders directly on the hanging files, it tears those off and breaks them too. Mine were professionally assembled and after they didn't work I checked over the instructions and there is no other possible way the pieces can physically fit together. IMO, Vernal sold me some aesthetically pleasing bad product. That said, all our electric, sit/stand desks work beautifully, are a joy to have, and proven to be well worth the money. EDIT: Raising to 3 stars because I feel they are sincere in their response and they took the time to understand the issue I wrote about.
Dear Customer, We sincerely apologize for the experience you had with our filing drawers and appreciate you taking the time to share such detailed feedback with us. We truly value your comments and take your concerns seriously. Your feedback helps us better understand areas where we can improve our products and customer experience. We would appreciate the opportunity to learn more about your specific situation and provide further assistance. Could you please contact our support team at [email protected]? Our team will be happy to review your case and help find a suitable solution. Thank you again for your feedback and for sharing your positive experience with our sit/stand desks. We truly appreciate your support. Best regards, Vernal Customer Support
I ordered several items. The exec desk, bookshelf, storage units and the accessories. The delivery was prompt (2-3 days) and well organised (received a summary of delivery status email which was updated every time a unit was received - excellent). Building the desk was straightforward and the materials look & feel great. The other units were also very good quality - nice touch to have the integrated light in the bookshelf. The height adjustment is smooth and powerful. It comfortably supports a Samsung Neo 49”. Really pleased! I highly recommend Vernal.
Excellent product, instructions and customer service. Only niggle was the desk came in multiple packages and shipments.
I love the desk! It looks very nice and is sturdy. Appreciate the multiple adjustment settings for raising and lowering the desk. Delivery was fast, packed very well. Went together with some help and instructions were decent. Also bought the matching, two-drawer locking cabinet. The lock only works on the bottom drawer, wish it did both. Otherwise, satisfied customer!
The worst experience with customer service. Website confusing as heck, unclear dimensions as to which side the return side is on their l shaped desk, asked for clarification multiple times and they still suggested the wrong orientation for my room, customer service needs better training, 7 emails later they realized their mistake and sent accurate diagrams. Anyways skip the headache and buy a better brand like desky
Hi there, We’re very sorry to hear about your experience, and we sincerely apologize for the frustration caused. We take your feedback very seriously and would like the opportunity to investigate this matter further. If you have placed an order with us, please feel free to contact us at [email protected] so we can look into the details and provide you with a further solution. We truly appreciate you bringing this to our attention. Best Regards, Vernal Customer Support Team
I have owned my Vernal standing desk and side cabinet for over a year now and I am beyond impressed with this brand. The quality and attractiveness of the materials were absolutely worth the investment in my home office. And their customer service is fantastic. Customer for life!
Absolutely love everything about the executive desk I purchased. The look the sturdiness and how smooth the motors are. I do however have to deduct one well, maybe 1/2 star due to the tray that comes with the 42 inch shelf. Kind of strange, as the amount detail and thought that Vernal put into their products only to miss on the fact that pulling the metal tray out 3 inches causes it to literally fall to the desk. I was able to create my own workaround by 3D printing two narrow pieces on each side that goes directly above the trays sidearm using double sided tape to adhere it. Like I said kind of strange they missed this but I am sure they will make a future adjustment down the road as I seen there are quite a few comments on this.
The story starts, I needed a Powered Standing L Shape desk, at a right price point and a creditable /reputable company. Vernal has the above credentials and pricing. Why you might ask, hum, I researched and researched and called customer service several times (Mohammed) whom guided me through the process. Placed the order, they kept me inform of the ordering and transit process until it arrived at home. Open the boxes, lots of parts to put together, however it was fun, great step by step installation video, bear in mind it was a large L Shape Desk. Now, about the creditable /reputable of Vernal..... I had 2 minor problems, my desk shelve had a defect, plus not an issue with Vernal, but with FedEx, but, I had to mention to Vernal on a issues of the driver not wanting to deliver the packages to my doorstep, so at least they should be aware of the issue I had. To my surprise, customer service (Mohammed) and Vernal Leadership compensated me for the defect on the shelve (Plus they Replace the shelve with a new one within a week) , in addition, plus they compensated me for the trouble with FedEx, imagined that, the meaning of creditable /reputable. Thank You Vernal and the Customer service team Mohammed
Honestly was hesitent to try but wow am I glad I did best desk I have ever had
The whole process from order point to use of the finished product has been amazing! Shipment details were prompt and effective. Delivery was fast! Packaging was well designed and every piece was well protected. Build was relatively easy and instructions were written effectively. Overall finished product is sturdy, moves great and looks fantastic! The walnut finish looks really nice and has a warm feel to it. Sidebar OCD mention: Kudos for running the wood grain the same direction on all 3 pieces of the L-shape desk top!
It's a great product. Totally under my expectation!
Love my Vernalspace standing desk. It looks great and helps with back issues.
The customer service is top notch. I had an issue with my one if my parts and the customer service rep resolved my issue immediately by sending me a replacement order.
Got everything in my order in a fairly timely manner and with minimal damage (the product was not pristine, but the damages were superficial and located in spots that were not prominent.
Ordered a new desk for my office and wanted the entire L-shape to raise and lower. This desk works perfectly! Very sturdy and the raising and lowering are really smooth. Would highly recommend this desk!
Was surprised with how fast they sent my order as i ordered it during Cyber Monday/Black Friday time frame and they mentioned both on the site and after ordering the desk that it will come in later than usual because of the high volume of orders, but got confirmation that they shipped out the desk in less than a day after ordering it. Will say was surprised they shipped it thru 3 different packages and dates, but my only issue was one of the boxes did arrive damaged on the outside with the corner looking like it got ripped and the delivery driver left it on top an ant pile that developed on my front door randomly that day so while i waited the last of the parts, i had to remove it from the box and keep the legs else where. Been over a month now since having it and i love it so much and has helped me out so much with my body aches from having to work on a desk all day and during leisure time. Only issue i have been having that developed within the last week or two is that at time preset button 3 just wont activate or accept any inputs sometimes unless i first select 1 or 2 and the hit the third preset. Not sure what could be the issue, but thankfully they do provide a 15 year warranty which i love./
I love my new home office desk. It went together flawlessly. I must admit I was a little apprehensive buy a large purchase online but Vernal hit it out of the ball park Dave M
Customer service was fantastic. The build was easy and the desk works great.
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