VIMA Cosmetics

Hello Jacq, A second order and a 10/10 — we are so happy to have you back! The foundation and mascara together are such a great combo. Thank you for sticking with us! VIMA Cosmetics 💖 Customer Support Team

Hello Cindy, Three purchases in and not a single complaint — that's the kind of loyalty that genuinely means the world to us. 🧡 Knowing the foundation fits so seamlessly into your routine, your complexion, and your life without ever giving you a reason to reach out is honestly the highest compliment we could receive. Thank you for keeping us in your corner! VIMA Cosmetics 💖 Customer Support Team

Hello Kirsty, Two years and counting — and winning over someone with such high standards means everything to us. 🧡 The fact that you found us after losing a brand you truly trusted, and that we've been able to earn that same place in your routine, is something we don't take lightly. Thank you for welcoming VIMA into your family — you're very much part of ours too. VIMA Cosmetics 💖 Customer Support Team

你好 Arlene， 听说你一直在用这款粉底，而且又下单复购，这对我们来说意义非凡——也很高兴 Mila 能帮你把原本令人沮丧的体验扭转过来。🧡 我们一直要求团队做到全程同步进度，看到你的认可真的很开心。谢谢你的耐心，也谢谢你再次选择我们！ VIMA Cosmetics 💖 客服团队

Hello Wendy, A second bottle already — that tells us everything! 🧡 It's especially wonderful to hear that the coverage works both ways for you, light and effortless for everyday wear and a little more polished for the office. That kind of versatility is exactly what we had in mind when we developed the formula. Thank you so much for giving it a chance and for sharing this — it genuinely made our day. VIMA Cosmetics 💖 Customer Support Team

Hello Ann, Honestly, reviews like yours make our day! So glad you found us. 💛 VIMA Cosmetics 💖 Customer Support Team

Hello Diane, This just made our whole day honestly! So glad you found us. 💛 VIMA Cosmetics 💖 Customer Support Team

Hello Keanna, That really does make our day to read! The brush pairing tip is a wonderful thing to pass on too. So glad you're happy and we'll see you back soon! VIMA Cosmetics 💖 Customer Support Team

Hi Kayla, That surprise of watching it blend so seamlessly into your skin tone is one of our favourite things to hear about! We appreciate the honest note on the texture too — applying a thin layer over a good primer can really help with that feeling. Thank you for giving it a go! VIMA Cosmetics 💖 Customer Support Team

Fourth bottle and counting — now that is the kind of loyalty that truly makes our day Amanda! The fact that a little goes a long way and still gives you that natural, seamless finish is exactly what we hoped for. Thank you so much for sticking with us! VIMA Cosmetics 💖 Customer Support Team

Hello Laura, "Flawless skin" — that's everything! So happy it's working that beautifully for you. Thank you for sharing that! VIMA Cosmetics 💖 Customer Support Team

你好 Megan， 这话让我们自己说都再合适不过了！不用纠结色号、不用费心匹配，上脸就能用——这正是我们设计它的初衷。很高兴产品安全送达，第一次上脸就用出了满意的效果。💛 VIMA Cosmetics 💖 客服团队

Hello Dee, Top 2 out of 5 is no small thing, and we'll take it! The perfect match and the built-in SPF 30 are two of our absolute favorites too. And thank you for sharing the primer tip — that's such a lovely thing to pass on to other customers reading this. 💛 VIMA Cosmetics 💖 Customer Support Team

Hello Charlotte, We're sorry to read about this experience, and we want to be transparent in our response. We have searched our records thoroughly and have been unable to locate any order, return request, or customer service interaction linked to this review. This matters, because we want to be clear to anyone reading this that the process described, including the email exchanges, return deductions, and the months-long resolution, does not reflect how VIMA Cosmetics operates or how our support team communicates with customers. We also want prospective customers to be aware that unauthorized third-party listings using the VIMA name exist on external platforms that have no connection to our store. Products purchased through those channels are not sold or fulfilled by us, and any customer service experienced through them is entirely outside our control. If your purchase was made directly through vimacosmetics.com, we would genuinely welcome the opportunity to look into this. Please contact us with your order number and we will make it a priority. VIMA Cosmetics 💖 Customer Support Team

Hello Lori, Short, sweet, and everything we could ask for! We're so glad you love it, and honestly, we're a little in love with hearing that. Welcome to the VIMA family! 💛

Hello Angela, No matter what" and "anyone of any color" — that's exactly the kind of inclusive, confidence-boosting result we set out to create. So happy it's landing perfectly for your skin tone, and thank you so much for recommending it! 💛 VIMA Cosmetics 💖 Customer Support Team

Hello Celia, Coming from someone who doesn't review unless it truly earns one, that means a lot to us! The way it blends right into your skin tone rather than sitting white on top is one of our favourite things about it too. So glad it's won you over! 💛 VIMA Cosmetics 💖 Customer Support Team

Hello Deb, That scepticism is completely understandable — there are so many foundations out there that promise the world and deliver cakey, mismatched results. So hearing that ours actually won you over genuinely makes our day! That healthy, glowing finish with no caking is exactly what we set out to create, and it means everything to know it's landing that way for you. Welcome to the VIMA family — we can't wait to have you back! 💛 VIMA Cosmetics 💖

Hello Whitney, "Best foundation I've ever worn" — we don't take that lightly, and thank you so much for saying it! Knowing it matches so well and stays put all day without caking is exactly what we hoped for. We also really appreciate the honest note about buildability — that kind of feedback genuinely helps us as we continue to develop and improve. So glad you found your match! 💛 Love, VIMA TEAM

Hello Chesley, "Solid product" from someone who doesn't throw compliments around lightly means a lot! So glad it's hitting the mark so far. 🤍 Love, VIMA TEAM