virtuemap.com

Hi Zoe, We’re sorry for the confusion. Please note that subscription details, including pricing and renewal information, are displayed during checkout, on the Thank You page, and in the confirmation email. To resolve your issue, please email us directly at [email protected] so we can process your refund and confirm your subscription status. — The Virtue Map Team

Hi Are, Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating this situation must feel. Please note that our subscription details and renewal terms are clearly displayed during checkout and in the confirmation email. That said, we’d like to take a closer look and see how we can assist you personally, please reach out to us at [email protected] so our team can review your case and help resolve this as smoothly as possible. — The Virtue Map Team

Hi Lisa, Thank you for reaching out and sharing your experience. We’re sorry to hear about the unexpected charge — that’s definitely not the experience we want for our users. Please email us at [email protected] so we can review your account and resolve this for you as soon as possible. — The Virtue Map Team

Hi Peter, Thanks for taking the time to share this. We’re sorry for the frustration. If you canceled but are still being billed, something clearly went wrong. Please contact our support team directly so we can check your account and process any refunds needed right away. We appreciate your honest feedback. It helps us make sure our service feels clear and trustworthy for every user. — The Virtue Map Team

Hi Erin, Thank you for sharing your experience, we’re sorry to hear about your frustration. Our subscription terms, including renewal dates, are shared at the time of purchase and in the confirmation email. While our refund policy is outlined in our terms of service, we genuinely regret that this experience left you feeling disappointed. We’ve noted your feedback and will use it to improve how we support and inform our community. — The Virtue Map Team

Hi Charlotte, We’re very sorry to hear about your experience, and we understand how frustrating unexpected charges can be. To clarify, all subscription details — including recurring billing — are clearly shown during the checkout process and agreed upon when completing the initial purchase. That said, we take feedback like yours seriously and want to ensure everything is thoroughly reviewed. Please reach out to us directly at [email protected] with the email address associated with your purchase so we can look into this and provide a resolution as soon as possible. We appreciate your patience and the opportunity to make things right. Kind regards, The Virtue Map Team

Hi Sam, Thanks for sharing your experience, and we’re sorry to hear about the frustration. That definitely doesn’t sound like the smooth, supportive journey we want our users to have. We’d love the opportunity to take a closer look at your account and see how we can assist. Please email us at [email protected] so we can help sort this out and make things right for you. Looking forward to hearing from you. Warm regards, The Virtue Map Team

Hi Leo, Thank you for your encouraging message! We appreciate your support and enthusiasm. If you have any questions or need assistance as you continue on your journey, feel free to reach out. We’re here to help! Best regards, The Virtue Map Team

Hi Marlene, Thank you for your wonderful review! We’re delighted to hear that you find our planners comprehensive, inspirational, and intuitive. Your continued loyalty means a lot to us, and we’re committed to providing the best products for our valued customers like you. If you have any suggestions or ideas for future planners, please let us know! Best regards, The Virtue Map Team

Hello, Thank you so much for your kind words! We’re thrilled to hear that you find Virtue Map genuinely makes your life easier. Your appreciation for our user-friendly design motivates us to keep improving. If you have any suggestions or feedback, please feel free to reach out to us anytime! Best regards, The Virtue Map Team

Hi Lucia, Thank you for your feedback! We’re happy to hear that our team was able to respond quickly and help you find a solution. Your satisfaction is our priority, and we appreciate your kind words. If there’s anything else we can assist you with, please let us know! Best regards, The Virtue Map Team

Hi Lars, Thank you for your positive review! We’re delighted to hear that our tools have helped you improve yourself. Your feedback inspires us to continue enhancing our offerings. If there’s anything more we can do for you, please let us know! Best regards, The Virtue Map Team

Hi Trevor, Thank you for sharing your experience with us. We’re glad to hear that you found our app useful, and we appreciate your feedback about wanting more weekly content. We apologize for any confusion regarding your subscription cancellation. If you need assistance with managing your subscription or have any other concerns, please feel free to reach out to us. Best regards, The Virtue Map Team

Hi JJ, We’re so glad to hear that you love our site! Thank you for taking the time to share your thoughts. We strive to create a valuable experience for all our visitors. If you have any questions or need assistance, please don’t hesitate to reach out. Best regards, The Virtue Map Team

Hi Mika, Thank you for bringing this to our attention. We understand how frustrating it can be to see unexpected charges, and we’d like to provide some clarification regarding your account. Our records show that you signed up for a Virtue Map yearly plan on November 6, 2022. This subscription renews automatically every year unless a cancellation request is submitted. As per our policy, which is outlined during checkout, on our FAQ page, in the app, and on our website, cancellation requires the customer to reach out to us directly. We’ve checked our system and, unfortunately, there hasn’t been any cancellation request associated with your account. As a result, the subscription remained active. We’d like to help resolve this matter for you. Please rest assured we will be reaching out to you shortly to provide assistance and ensure the issue is addressed. If you have any questions or further concerns, please feel free to reply to this email. We’re here to help. Best regards, The Virtue Map Team

Thank you for reaching out and sharing your experience. We’re sorry to hear about the issues you’ve faced with recurring charges after canceling your subscription. Cancellation of your subscription is straightforward, and we take these matters seriously. However, upon reviewing our records, we did not receive any cancellation request from you, which may explain the ongoing charges. If you believe you canceled your subscription successfully, please provide us with the details of your request, and we’ll investigate this matter further. You can reach us directly at [email protected]. We appreciate your feedback and are here to help resolve any issues you may have. Best wishes, 
 Virtue Map Reputation Team

Thank you for your feedback. We understand your frustration with the automatic renewal charge and appreciate you reaching out promptly. While our policy requires cancellations 24 hours before renewal, we aim to assist our customers, which is why a partial refund was offered. Your input is valuable and will help us improve our processes. For further assistance, please contact us at [email protected]. Best wishes, Virtue Map Support Team

Thank you for taking the time to share your thoughts on Virtue Map! We're thrilled to hear that you find the lessons short, concise, and valuable, especially with the exercises provided. Your feedback reinforces our commitment to delivering high-quality content that truly benefits our users. If you have any suggestions or further insights on how we can enhance your experience, we’d love to hear them. We're here to support you every step of the way! Best wishes, 
 Virtue Map Reputation Team

We're very sorry to hear about your experience. We strive for transparency and customer satisfaction, and we regret that we fell short. Please email us at [email protected] with your account details so we can investigate and resolve your concerns, including any issues with refunds and subscriptions. Best wishes, Virtue Map Reputation Team

Thank you for sharing your experience! We're glad to hear that our team was able to handle your refund request promptly and to your satisfaction. At Virtue Map Plan, integrity and commitment to customer service are paramount. We understand the importance of upholding our service offerings and ensuring customer satisfaction. We look forward to the opportunity to serve you again in the future. - Olivia