Vitestyle

Dear customer, We're sorry to hear that you're disappointed with your order and sincerely apologize for any inconvenience this has caused. However, we respectfully disagree with the claim that our company is committing fraud. We are a legitimate business that fulfills customer orders and is committed to resolving any issues that may arise. If you believe the item you received does not match your order, we kindly ask that you contact our support team via email with your order number and clear photos of the item received. This will allow us to investigate your case with our production team and provide an appropriate resolution, whether that be a replacement or a refund, if applicable. We understand your frustration, but serious accusations such as "fraud" or "rip-off" should be made with caution before the matter has been fully reviewed. We are always willing to work with our customers to resolve legitimate concerns. We appreciate your feedback and hope you'll give us the opportunity to make this right. Kind regards,

Dear customer, We're sorry to hear that you're disappointed with your experience and apologize for the inconvenience caused. We would like to clarify a few points. Your order included custom-made products, and when we informed you that additional production time was required, it was because the workshop needed to complete a new mold before manufacturing the remaining items. This was shared to explain the reason for the delay, not to mislead you. We also understand your concern that only part of your order has arrived. Partial shipments may occur when one item is ready before the others. We kindly ask you to contact our support team via email with your order number so we can check the status of the remaining decanters and provide you with an update. Regarding the comments about our business, we respectfully disagree with the claim that we are a scam. We are a legitimate company that manufactures and ships customer orders. Delays or production issues can occur, but they do not mean that we have any intention of deceiving our customers. Finally, we regret if any previous communication came across as impolite. That was never our intention. We strive to treat every customer with respect and ask for the same courtesy in return so that we can work together toward a satisfactory resolution. We appreciate your feedback and remain committed to resolving your order as quickly as possible. Please contact us via our official support email, and we'll be happy to assist you further. Kind regards,

Dear customer, We’re sorry to hear that you haven’t received your order yet and sincerely apologize for the inconvenience. To help us investigate your case, please contact our support team via our official email and provide your order number. Our team will check the current status of your order, verify the shipping information, and provide you with the latest update as soon as possible. If your order has already been shipped, we will also provide you with the tracking details. If there is an unexpected issue with the shipment, we will work with you to find the most appropriate solution. Thank you for your patience and understanding. We look forward to resolving this for you as quickly as possible. Kind regards,

Dear customer, We’re sincerely sorry that your order has taken longer than expected and understand how disappointing this must be. The estimated delivery time provided on our website is based on normal production and shipping conditions. Occasionally, unexpected factors such as high order volumes, production delays, or carrier processing times may extend the overall delivery timeframe. If you have not yet received your order, we kindly ask you to contact our support team via our official email with your order number. We will check the latest status of your order, provide you with an update, and work toward the most appropriate resolution if any issue has occurred. We sincerely apologize for the inconvenience and appreciate your patience and understanding. Our team is committed to ensuring your order is resolved as quickly as possible. Kind regards,

Dear customer, We're sorry to hear that you're disappointed with your experience, and we sincerely apologize for the frustration this situation has caused. However, we respectfully disagree with the claim that our business is a scam. We are a legitimate company that processes and fulfills customer orders, and we are committed to resolving customer concerns fairly. Regarding communication, we apologize if you experienced delays in receiving a response. Due to a high volume of inquiries, our response times have occasionally been longer than usual. However, this does not mean that customer cases are being ignored. We also want to clarify that our customer support is primarily handled via email so that every case can be properly documented and tracked. If you have an unresolved refund request, please reply to your existing email thread with your order number, and our team will prioritize reviewing your case and provide an update as soon as possible. We understand your frustration, but we kindly ask that serious accusations such as "scam artists" be made with caution. We remain committed to resolving your case professionally and appreciate the opportunity to assist you. Kind regards,

Dear customer, We’re sorry to hear that you’re dissatisfied with your experience and apologize for any frustration this situation may have caused. However, we would like to clarify a few points. We do not advertise or sell products as official branded merchandise unless explicitly stated. If there has been any misunderstanding regarding the product description, we would appreciate the opportunity to review the details of your order. We also take reports of damaged items seriously. If your item arrived damaged, our support team would normally require photos and order information to assess the issue and determine the appropriate resolution. Regarding your refund request, we sincerely apologize if you have experienced delays in communication. Due to a high volume of inquiries, response times may occasionally be longer than expected. However, this does not mean your case has been ignored or abandoned. We kindly ask that you contact our support team again via email with your order number and any relevant photos. Our team will review your case and work toward an appropriate resolution. We appreciate your feedback and apologize again for the inconvenience caused. Kind regards,

Dear customer, We’re sorry to hear that you’re disappointed with your order and apologize for the frustration this experience has caused. However, we respectfully disagree with the claim that our company is a scam. We are a legitimate business that fulfills customer orders and provides support when issues arise. Serious accusations such as these can be misleading to other customers, especially before a case has been fully reviewed and resolved. If the item you received does not meet your expectations or differs from what you believe was ordered, we would appreciate the opportunity to investigate. Please contact our support team via email with your order number and clear photos of the item received so we can review the situation properly. We also understand your concern regarding refunds. Please be assured that refund and replacement requests are reviewed on a case-by-case basis according to our policies. We are unable to determine eligibility without first reviewing the details of the order. We sincerely apologize for any inconvenience and encourage you to contact us directly so we can work toward an appropriate resolution. Thank you for your feedback. Kind regards,

Dear customer, We understand that you are frustrated, however we kindly ask that the language used remains respectful and avoids making unfounded accusations. We do not intentionally misrepresent any of our products. All items are produced based on the designs provided, and while expectations can differ, this does not constitute a “rip off” or deceptive practice as stated. Such claims are serious and should not be made without proper review of the case. If there is a concern regarding the quality or appearance of the item you received, we are absolutely willing to investigate it properly. However, this requires cooperation through our official support channel, including order details and clear evidence. Public accusations without allowing us to review and resolve the issue do not reflect the full situation and can be misleading to others. We remain willing to assist you in a professional manner. Please contact our support team with your order information so we can review your case and provide an appropriate resolution. Thank you for your understanding. Vitestyle

Dear customer, We’re sorry to hear about your experience and understand your frustration regarding the delay and the issue with the sleeve. As previously noted, once a defect is reported, the case needs to be reviewed and coordinated with our production team, which can take additional time. However, we do acknowledge that the lack of follow-up communication is not the experience we aim to provide, and we sincerely apologize for that. Please note that our phone line may not always be reachable during peak periods, which is why we prioritize email support to ensure all cases are properly documented and handled. Your case has not been intentionally ignored. We kindly ask you to contact our support team again via email with your order number so we can locate your case and prioritize a proper resolution, whether that be a replacement or refund in line with our policy. We appreciate your patience and the opportunity to make this right. Vitestyle

Dear customer, We’re sorry to hear that you feel this way, but we would like to clarify several important points for transparency. Your order was successfully delivered, which confirms that it was fully processed and fulfilled, not ignored or abandoned as implied. Due to high demand during that period, production and shipping took longer than usual, and we sincerely apologize for that delay. Regarding the product, we do not intentionally misrepresent any of our items. All products are manufactured based on the design specifications shown. However, differences in perception (such as material expectations, finish, or packaging) can sometimes lead to dissatisfaction, especially with custom or themed items. We also want to clarify that we did respond to customer inquiries, although response times may have been slower than expected due to a high volume of messages at the time. We take any claim about product quality seriously. If there is a genuine issue with the item received, we are always willing to review it properly and offer a suitable resolution in line with our policy. We encourage you to contact our official support email with your order number and photos so we can assist you directly. We are a legitimate business that fulfills thousands of orders, and we remain committed to supporting our customers and improving our service. Thank you for your feedback. Vitestyle

Dear customer, Thank you for your feedback. We understand your concern and appreciate the opportunity to clarify. Our business operates with an international production and fulfillment model. While our registered business address is in Florida, our products are manufactured and shipped from our overseas workshop. This is a common setup that allows us to offer unique designs and maintain competitive pricing. We understand that international shipping can raise questions about delivery time and customs. Please note that most orders are delivered within the estimated timeframe provided at checkout, and in many cases, customers are not required to pay additional fees. However, customs policies may vary depending on the destination country. We agree that transparency is important and truly appreciate your suggestion. We are continuously working to improve how we communicate shipping and fulfillment details on our website. If you have any concerns about your specific order, please feel free to contact our support team with your order details. We’ll be happy to assist and provide updates. Thank you for your understanding. Vitestyle

Dear customer, Thank you for your feedback. We understand your concern and appreciate the opportunity to clarify. Our business operates with an international production and fulfillment model. While our registered business address is in Florida, our products are manufactured and shipped from our overseas workshop. This is a common setup that allows us to offer unique designs and maintain competitive pricing. We understand that international shipping can raise questions about delivery time and customs. Please note that most orders are delivered within the estimated timeframe provided at checkout, and in many cases, customers are not required to pay additional fees. However, customs policies may vary depending on the destination country. We agree that transparency is important and truly appreciate your suggestion. We are continuously working to improve how we communicate shipping and fulfillment details on our website. If you have any concerns about your specific order, please feel free to contact our support team with your order details. We’ll be happy to assist and provide updates. Thank you for your understanding. Vitestyle

We’re truly sorry to hear about your experience and understand how disappointing this must be, especially with multiple items affected. We take quality concerns very seriously. While all items are checked before dispatch, issues can occasionally occur during handling and transit. That said, leaking products are absolutely not acceptable, and we sincerely apologize for the inconvenience caused. Please don’t worry about return shipping costs. We would not expect you to send the items back at your own expense in this situation. Kindly contact our support team via email with your order number and photos/videos showing the issue. Once verified, we will work with you to provide an appropriate resolution, whether that be replacements or a refund. We appreciate you bringing this to our attention and the opportunity to make this right.

We understand you’re upset, and we’re sorry this situation has been frustrating. However, we do need to clarify a few points. We did not ignore your case. As previously explained, once you declined the partial refund and requested a replacement instead, your case had to be coordinated with our production workshop. This process can take longer than usual, especially for custom or made-to-order items. That said, we agree that this delay is not acceptable, and we sincerely apologize for the extended waiting time and lack of timely follow-up. To resolve this immediately, we ask that you contact our official support email one more time with your order number and confirm whether you would now prefer: - A full refund, or - A replacement item Your case will be prioritized, and we will ensure a final resolution is provided without further delay. We are a legitimate business and have no intention of withholding your order or payment. We appreciate your patience and the opportunity to resolve this properly.

We’re very sorry to hear that you were disappointed with your order, especially as it was intended to be a gift. This is certainly not the experience we aim to provide, and we take your feedback about the product quality and packaging seriously. We would like to clarify that the item you received should match the product description, and if there is any issue or defect, we are absolutely willing to review and resolve it properly. Regarding communication, we sincerely apologize if you did not receive a response to your email. Our support team has recently experienced a high volume of inquiries, which may have caused delays. However, your case is important to us and was not intentionally ignored. Please contact us again via our official support email with your order number and the photos you mentioned. We will prioritize your case and work toward an appropriate resolution, whether that be a replacement or a refund as per our policy. We appreciate your feedback and the opportunity to make this right.

We’re very sorry to hear that you’re disappointed with your order, and we take feedback like this seriously. However, we would like to clarify that the item you received should match the product description, and we do not intentionally misrepresent our products. Differences in perception can sometimes occur depending on lighting, printing effects, or individual expectations, but this does not mean the product is a “scam.” If there is any issue with the item you received, we are absolutely willing to review it properly. Please contact our support team via email with your order number and photos of the product so we can investigate and provide an appropriate resolution, whether that be a replacement or a refund in line with our policy. We are committed to resolving concerns fairly and ensuring every customer is supported. Thank you for bringing this to our attention. Vitestyle

Thank you so much for your kind feedback! We’re delighted to hear that you’re happy with the doormat and that the design and material met your expectations. It’s also great to know that the delivery process went smoothly and that our customer support team was able to assist you with tracking your order. Providing a positive shopping experience is very important to us. Thank you again for your support. We truly appreciate it and hope to serve you again in the future! 😊

Thank you so much for your wonderful review! We’re really happy to hear that you’re satisfied with the T-shirt and its quality. It’s great to know that you found the fabric soft, lightweight, and breathable for all-day comfort. We also appreciate your comments about the clean stitching and simple, modern design. We always try to create pieces that are both stylish and easy to pair with everyday outfits. Your feedback means a lot to us. Thank you again for your support, and we hope to see you back at our shop in the future! 😊

We’re very sorry to hear that you feel this way, and we would like to clarify a few points for transparency. Your order placed on January 3, 2026, is a handmade crocheted item, which requires production time before shipment. Tracking numbers are generated once an order enters the shipping preparation stage; however, tracking updates may not appear immediately in the carrier’s system until the parcel is scanned at the first transit facility. This can sometimes take several business days depending on carrier processing times. We understand how concerning it can be when tracking does not show updates right away, but this does not indicate a scam. We are a legitimate business and fulfill all confirmed orders. Slower response times may occur during high-volume periods, but we do respond to all customer inquiries as quickly as possible. If your tracking still shows no movement, we encourage you to contact our official support channel with your order number so we can verify the shipment status directly with the carrier and provide a clear update. We sincerely regret that your experience has caused doubt, and we remain committed to resolving any outstanding concerns in a fair and transparent manner. Thank you for your feedback.