We're so sorry to hear this, Raquel. We certainly don't want you to feel frustrated. Please send your address and review to [email protected] so that we can look into this for you. Thanks!
g
gediminas kazdailis美国 · 写过 1 条评价 ·
★★★★★
我的安全装置安装了吗？
我为我的企业安装了安全装置，哇，这家可怕的公司来处理关于远离 Vivint 合同的误导
Vivint Solar 回复2020-11-30
Oh no, Gediminas! We're so sorry to hear this. We definitely want to make sure you have a positive experience. Please send your address and review to [email protected] so that we can look into this. Thank you!
J
JOSEPH美国 · 写过 3 条评价 · 已认证 ·
★★★★★
我们已经使用 Vivint Solar 好几年了……
我们使用 Vivint Solar 已有几年了，对咨询、安装和系统维护的一切都非常满意。 大约 6 周前，我们收到有关潜在问题的通知，有人来到我们家检查，以确保我们的系统正常运行。 我们买了一台新路由器，但没有意识到我们应该通知 Vivint。 很高兴他们注意到了一些不对劲的地方并立即通知了我们。
Vivint Solar 回复2020-08-14
Thanks for your review, Joseph! We're so happy to hear that you had a good experience with us! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. Thank you for choosing us for many more rotations around the sun!
We're thrilled you had a good experience, Blair! Thanks for taking the time to share your feedback. We really appreciate hearing from you. Thanks for playing such an important role in our solar community.
D
Dennis Schwartz美国 · 写过 1 条评价 · 已认证 ·
★★★★★
Vivint Solar是一家优秀的太阳能公司。
Vivint 很好，只是希望他们已经有一个电池太阳能存储，因为我月底不用电。
Vivint Solar 回复2020-07-30
Dennis, your review brightened our day! Our goal is to provide you with the best solar service possible and we're delighted to hear that you had a good experience with us as you do your part to keep the earth clean. Please visit our website at https://www.vivintsolar.com/battery for more information about the availability of the batteries. Thank you!
R
RICHARD SANTANA美国 · 写过 2 条评价 · 已认证 ·
★★★★★
花了一年多的时间才完成……
花了一年多的时间才完成动物保护服务技术，只是安排工作的人搞砸了
Vivint Solar 回复2020-07-28
Thanks for sharing your experience, Richard. We are glad that everything was resolved with your panels and animal guards. Please let us know if you have any other questions or concerns at [email protected]. Thank you!
M
M. Mclean美国 · 写过 1 条评价 · 已认证 ·
★★★★★
我一直是 Vivint Solar 的客户……
我多年来一直是 Vivint Solar 的客户。安装非常顺利，持续的服务也很棒。我节省了很多能源成本。我很高兴我决定让 Vivint 安装太阳能电池板。
Vivint Solar 回复2020-07-28
Thanks for your review! We're so happy to hear that you had a good experience with us! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. Thank you for choosing us for many more rotations around the sun!
L
Lynn美国 · 写过 2 条评价 · 已认证 ·
★★★★★
我们还有一大笔账单
Vivint Solar 回复2020-07-27
Thank you for reaching out to us, Lynn. We definitely want you to experience all the benefits of solar. Please send your address and review to [email protected] so we can see if it's something on our end. Thanks!
J
James Bronson美国 · 写过 1 条评价 · 已认证 ·
★★★★★
最好的花费
花得最值钱！ 我还试图把销售人员赶走！！ 起初！
Vivint Solar 回复2020-07-27
Your review brightened our day, James! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider!
R
Ralph Greene美国 · 写过 2 条评价 · 已认证 ·
★★★★★
优秀的客户服务
服务很好
Vivint Solar 回复2020-07-28
Ralph, your review brightened our day! Our goal is to provide you with the best solar service possible and we're delighted to hear that you had a good experience with us as you do your part to keep the earth clean.
We appreciate your feedback, Kenneth. Thank you for sharing your experience and your suggestions. Please email us at [email protected] if you have any other questions or concerns that we can help resolve. Thank you!
J
James Hagin美国 · 写过 1 条评价 · 已认证 ·
★★★★★
优秀的互动。
Vivint Solar 回复2020-07-28
Thanks for your review, James!
A
Adiela ValenciaCO · 写过 3 条评价 · 已认证 ·
★★★★★
节省很多
节省很多，最重要的是：清洁能源
Vivint Solar 回复2020-07-28
Adiela, your review brightened our day! We're so happy to hear that you're saving money (and the earth) with solar energy! Thank you for taking the time to send us some feedback, we love having you in our solar community.
P
Paresh Patel美国 · 写过 2 条评价 · 已认证 ·
★★★★★
最好的服务
Vivint Solar 回复2020-07-28
Thank you so much for leaving us a review, Paresh!
D
Doris Bergamini美国 · 写过 1 条评价 · 已认证 ·
★★★★★
除了积极的评论之外什么都没有……
对于我在安装过程中和安装后使用 Vivint 的体验，只有积极的评价。 我已经使用这个系统三年多了，没有后悔。 不断地推荐给别人。 在我看来，这是理所当然的事，我只是不知道为什么更多的人拥有太阳能电池板。
Vivint Solar 回复2020-07-28
We're thrilled you had a good experience, Doris! Thanks for taking the time to share your feedback. We really appreciate hearing from you. Thanks for playing such an important role in our solar community.
C
Consumer美国 · 写过 2 条评价 ·
★★★★★
不可接受的维护和服务
三周以来，我们一直在努力与 Vivint Solar 解决问题。我们的屋顶有多处渗漏，需要拆除系统才能更换屋顶。只不过被搁置了几个小时，并被告知他们会回电，但这从未发生过。我们一直在四处奔走，他们拒绝给我们一个可以交谈的主管。他们一直指责covid-19，但他们是重要工人，而且是唯一一家解雇员工的太阳能公司。我们已经让第三方公司提出拆除面板，但 Vivint 不会支付他们的工作费用。最重要的是，当我们的房子受损时，他们会因为拆除和重新安装面板而损失金钱。这是不可接受的并且违反合同！ 如果您阅读其他评论，这是 Vivint Solar 在 covid-19 之前存在的问题。
Vivint Solar 回复2020-05-13
We're so sorry to hear this. We definitely want to make sure you have a positive experience. Please send your address and review to [email protected] so that we can look into this. Thank you!
D
Dontbuyvivintsolar美国 · 写过 1 条评价 ·
★★★★★
不要购买 Vivint Solar - 糟糕的客户服务。
对我们来说重要的事情之一是售后服务。 Vivint 说你必须有宽带连接，因为系统会受到持续监控，如果出现问题他们会打电话给你。
在我自己发现之前，我们的系统停机了一周。现在他们说管理我们的系统是我们的责任！此外，出来的技术表明整个犹他州只有两名服务技术人员！
下次遇到冰雹、大风或闪电风暴时会发生什么？
他们还说，每个来到家里的人都是 Vivint 员工，他们不会分包。这意味着如果发生冰雹或风暴，他们将需要数月（或数年！）才能抽出时间来修复我的系统。
他们在整个过程中误导了我们。
事实上，我应该说“我们”，因为我是 Vivint Solar 推销员！我接受的训练是告诉顾客我知道不真实的事情。
Vivint Solar 回复2020-03-11
Thank you so much for bringing this to our attention. We are sorry this was your experience, we would be frustrated too! Please send your address and review to [email protected] so that we can help you out. Thank you!
Oh no, Mike! We're so sorry to hear this. We definitely want to make sure you have a positive experience. Please send your address and review to [email protected] so that we can look into this. Thank you!
K
K K美国 · 写过 4 条评价 ·
★★★★★
一次又一次的失望
Vivint Solar一次又一次让我们失望。如果有办法摆脱贷款，我们将尽快停止服务。首先，安装没有正确完成，他们认为这是我们需要解决的问题。他们的技术在我们的线路中钉了一些东西，导致火灾隐患，但他们无法修复。他们说我们必须证明这一点。这将需要拆除天花板。灯在安装前工作正常，安装太阳能后就熄灭了。在我们升级案件后，甚至花了几个月的时间才有人回复我们。仍然没有帮助，没有解决办法。
我们还每月支付 125 美元，而平均抵消额仅为 48 美元。我们基本上为太阳能支付了更多费用，而不是实现任何节省。也无法查看账单中的每月抵消额，这需要额外的工作来打电话询问生成的内容。这完全是一场闹剧……至少根据我们的经验。
Vivint Solar 回复2019-12-17
Thank you so much for letting us know. We are sorry this was your experience, we would be frustrated too! Please send your address and review to [email protected] so that we can help resolve your concerns. Thank you.
We're so sorry to hear this! We certainly don't want you to feel frustrated. Can we have a look? Please send us an email with your address and review at [email protected] so that we can help resolve your concerns. Thank you!
