AI editing doesn't really work. They lie and say theres a money back guarantee, but that only applies if you don't use it. And you have to use it to discover it doesn't work.
this was confirmed with support.
Conversation:
"so your product doesn't really work, you have to use it to discover that, and once you do you can;t get a refund?"
Customer Service Agent:
"Not for a one month subscription. The yearly subscription can get refunded after use, but it depends on how many months were used. Sorry for the inconvenience."
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Philip · 写过 3 条评价 · 体验于 2026-03-18 ·
★★★★★
Technical issues and a blackmail subscription
Initially the work went well but these folks keep updating their tech and making us become the guinea pigs for their user acceptance testing. Set me back several times for up to a week due to their tech farts. As well, they blackmail you into maintaining the subscription so that your unused credits will be rolled over. Not recommended if you're not constantly using the service.
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Mark Pavelich · 写过 3 条评价 · 体验于 2026-03-15 ·
★★★★★
Trash🗑️🗑️🗑️🗑️🗑️
Absolutely Trash🗑️
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Ritu Niyogi · 写过 2 条评价 · 体验于 2026-03-12 ·
★★★★★
Keeps important features as hostage and no way to ever get a refund for your leftover credits that you paid for
We were early customers of Opus.AI for creating short form clips. recently their server started glitching and took much longer to cut clips from heavier files. We decided to try out vizard.ai.
1. They don't have a free-trial period to actually test their service out.
2. Their free plan has many limitations - size limit, brand kit limit etc.
3. So was forced to start a monthly subscription.
We tried the service out, still has a lot of kinks to work on, one of them that became the deciding factor for us to cancel is - if a clip needs an outro which is added after the main clip ends - the BGM abruptly ends and the Outro is blank and there's now way to extend or fade out the music. regardless of the length of the Audio clip, it just ends because the main video clip ends. That looks like a rookie job.
Today I requested for a refund of the credits we are unable to use and they have no refund policy whatsoever, even though I can no longer use their service.
The customer care agents pretend to help, but they repeat the same excuse over and over like a robot.
Overall dissatisfied with service and management.
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Fco J Lopez-Flores · 写过 1 条评价 · 体验于 2026-03-01 ·
★★★★★
Service offers nothing distinctive
Service offers nothing distinctive.
The credit system is problematic: any unused credits are forfeited upon cancellation with no refund or carryover. Based on this experience, I wouldn't recommend it.
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JALAL - AHMED · 写过 1 条评价 · 体验于 2025-06-20 ·
★★★★★
I didn't think this service would be…
I didn't think this service would be this good, it's genuinely much much better than I expected. The design is easy to understand and work with, and it just gets the job done for me at the highest level with my own control, the pricing is pretty good too for what I'm getting, I am using the Vizard creator plan, it's been phenomenal so far
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Viktor · 写过 1 条评价 · 体验于 2025-05-25 ·
★★★★★
Wasted my time
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R Wolfhound · 写过 1 条评价 · 体验于 2025-03-19 ·
★★★★★
Free version they said
Free version they said. Wasted my time uploading the video for free transcription and then they ask to pay to export the text. Wow. Makes sense.
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Asha · 写过 2 条评价 · 体验于 2025-01-26 ·
★★★★★
It is not free as advertised
It is not free as advertised. After you transcribe your video it makes you sign up for an account before you can copy the text. Then when you hit copy it puts a big paid subscription prompt over the whole page so you can't go forward, backward or even get out of it unless you pay. Big waste of time.
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Belogicless · 写过 3 条评价 · 体验于 2024-12-07 ·
★★★★★
the funniest and stupidest thing just…
the funniest and stupidest thing just occured on this website. "Failed to create clips: Please check the time settings on your device and ensure that they are accurate. We recommend setting the timezone to 'automatic'." like what? i can't make a clip cause of my timezone? brudda. also no option to delete my account on the website? that's a hazard if i've ever seen one
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Ermias Blessed · 写过 22 条评价 · 体验于 2024-10-24 ·
★★★★★
Total waste of time and Money I paid…
Total waste of time and Money I paid for 2 seat at £60 I have done what they said to add another person still couldn't add them . Then you have to deal with a robot who does not get back to you. So now I have had to schedule a meeting. Would not recommend unless you want to deal with a robot and get know support
