VoIPstudio

Thanks, Kevin! We appreciate your support and are always here to help!

Thank you, Ash! Glad the experience and pricing work well for you.

Really appreciate your kind words, John! Love that VoIPstudio is giving you the flexibility to run your businesses from anywhere. If you ever have questions or need anything, just reach out!

Thanks for choosing us, Kamran! Let us know if you need anything 😊

Thanks for your feedback! Glad you're enjoying the service. Hope we’ll keep providing a great experience for you!

Thanks for the great review, Daniel! We're glad you're happy with the call quality and support. Really appreciate you choosing VoIPstudio! 😊

Hi Mariusz! Glad to hear everything’s working well for you. Thanks for your support! 😊

Hi Boris! Really appreciate you sticking with us! Glad to hear you’re loving the solution. Let us know if you ever need anything!

Thank you for your kind words! We're thrilled to hear you’re enjoying the app and our support.

Thanks, Lawrence! It’s fantastic to hear you’re enjoying our solution. Your feedback means a lot to us!

Thank you, Ian! It’s great to hear everything was easy to set up and that the call quality and CRM integration met your expectations. We really appreciate your feedback! 😊

Thank you for your feedback! We’re delighted to hear that you’re satisfied. If you need any assistance, feel free to reach out to us!

Thank you very much for your feedback. I'm pleased to hear that you liked VoIPstudio's features and price. However, I'm sorry to hear about the issue you experienced with SIPS/SRTP. We would love to help you resolve this, as secure signalling and media via SIP-TLS and SRTP is generally supported for both app and compatible handset users. In fact, it is mandatory for VoIPstudio app users as a built-in security feature. If you haven't already discussed this problem with our team, we'll be in touch with you proactively through our support system to examine your setup and help further.

Thank you for your positive review. Much appreciated!

Thank you so much for your wonderful feedback! I'm very glad we could help.

Hi Jeremiah. I am sorry if back end look and feel was hard for you, but we need to allow as many customization options as possible. After reviewing your ticket history, the issue was related to your business reliability. Before providing any service, we need to confirm reliable use case scenario to comply to Federal Communications Commission requirements. You were using standard Gmail address, and unable to provide required business documentation, plus you added many numbers with no clarification of reliable use case scenario. To be able to assist you with any configuration or provide any service, we first require verified use case scenario. We wish you well in all your future endeavors. Kind regards, The VoIPstudio team.

Hello Jonathan, We’re sorry to hear that your experience wasn’t as expected. We would like to clarify that at no point do we intend to mislead our users. Before we process any payment, we clearly show the costs depending on how you have set up the platform. The Pay As You Go plan at £3.99 includes business telephone features, but as stated on our website, it does not include phone numbers or outbound call minutes. The pricing for phone numbers varies depending on the country and the type of number, and this information is always available on our website. We hope this explanation has been helpful, and if you have any other questions, feel free to reach out. Kind regards, The VoIPstudio team.

Hello J. Zamudio. Thank you for taking the time to share your experience. We are glad to hear that you are happy with the service and attention you received. After reviewing your case, we’ve confirmed that the remaining balance in your account is from a recharge made in 2023. Unfortunately, according to our terms and conditions, we're unable to issue a refund for the remaining call balance. However, the balance will remain in your account and will be available for use if you decide to reactivate your VoIPstudio account in the future. We appreciate your understanding and are here to assist with any other questions you may have. Best regards, Marketing Team.

We're sorry to learn your experience with VoIPstudio didn't match your expectations. We've looked into your concerns closely, as providing exceptional support and customer care is our priority—a commitment reflected in hundreds of positive reviews we've received. Our records show that our team attempted to address your technical issues, providing guidance and a link to our online manual for further support. Maybe there's been a problem with email. Despite these efforts, we understand we did not fully meet your needs, for which we sincerely apologize. Regarding the call credit, our policy, as detailed in section 3.1.10 of our terms (https://voipstudio.com/terms-and-conditions/), specifies that refunds on unused credits are not issued. This policy applies to the small call credit on your account, which you purchased about a year ago. Your feedback has been invaluable, and we are taking steps to enhance our service and support procedures. We truly regret not meeting your expectations this time. For further concerns or suggestions, please don't hesitate to contact us directly.

Hello Omar, Thank you for the positive feedback! We're thrilled to hear that you find our service top-notch. Our team is committed to providing the best experience for our users. If you ever have any questions or need assistance, don't hesitate to reach out. We appreciate your support! Best regards, Marketing Team