VoIPstudio

Thank you for your feedback, Luna! We're so glad everything went as you expected! We appreciate you recommending us! VoIPstudio Team

Thank you so much for your kind review! We’re delighted to hear you’ve had such a positive experience with us, and that our support team has made a great impression! We hope VoIPstudio continues to meet your expectations. If you ever need anything, let us know! VoIPstudio Team

Hi Mark! Thank you so much for the kind review! We're glad Susana could help, we'll be sure to pass the feedback to her. Let us know if you have any questions! VoIPstudio Team

Thank you so much for this review. It genuinely means a lot to us! We're especially glad you mentioned call quality and our support team, since that's exactly where we put the most effort. We're also happy the platform has been easy to use on both ends. Thank you for recommending us! VoIPstudio Team

Hi Kokila, thank you for leaving us a review! We saw you'd been in touch with our support team, but it looks like we didn't hear back from you after that. Our team has since reached out again and would love to help get everything sorted for you. If things are resolved now, we'd really appreciate you updating your review to reflect that. Many thanks, VoIPstudio Team

Hi Mark! Thank you so much for your kind review! We’re delighted to hear that we hit the mark for you. It means a lot to know our team has been able to support your business over the years. Thank you for recommending VoIPstudio! If you ever need anything, we’re always here to help. VoIPstudio Team

Thank you so much for your kind words and positive review! We're particularly pleased to hear you found the setup easy and the support quick/helpful. We're proud to offer an enterprise-class business voice service at budget-friendly prices. We look forward to helping you and supporting a long-term partnership. Thanks again, Tim CEO - VoIPstudio

Thanks for your kind review - we're glad you like the service!

Thanks for your feedback and positive comments. Sorry to hear you had a some challenges initially setting up. If you would be happy to share what those were, please drop us an email at [email protected]. Our goal is to make setup and use as quick, easy and intuitive as possible, so any feedback about that is very welcome. Thanks, Tim CEO - VoIPstudio

Hi Adam, Thanks for leaving your review. I'm grateful for your positive view of the platform, but I'm very sorry to learn about your issue. We do pride ourselves on our high levels of customer service and platform reliability, which I know is little help if you've personally experienced a problem. We would love to take the opportunity to address this, primarily to ensure you have a fully working service from end-to-end, but also to ensure you come away from the experience with a 5-star feeling. Thankfully, VoIP has been a reliable technology for many years now, but we are aware that issues outside our control can sometimes impact experience. Nonetheless, even if an issue occurs outside our platform and network, we still always do our best to help fix it or advise on resolution. I've sent you a private request via Trustpilot for some additional information, so if you would be able to share your account info confidentially, I would appreciate it. With this information, we will escalate your concern to the highest level internally, investigate further, and then reach out to you and help you resolve whatever may be causing this particular issue. Many thanks for choosing VoIPstudio and I hope you'll give us the opportunity to help further. Thanks, VoIPstudio Team

Hi Mark, apologies for the issue, and I hope you received my reply via LinkedIn earlier, as well as from Chris through your support ticket. As mentioned in my message, our engineers identified a routing misconfiguration made by one of our upstream carrier partners which has affected a small range of our numbers, which unfortunately affects your service. We have a team working with our carrier to restore service ASAP, but I completely understand the inconvenience this causes and I'm also sorry our communication was not faster in this case. Sincere apologies again. We'll keep you updated on our usual support channels with updates and/or resolution. We do pride ourselves on great support and normally excellent uptime, but I know this will be of little help while you experience problems. Many thanks for your patience and understanding. We'll keep you updated through your support ticket and email. Tim CEO - VoIPstudio

Thank you so much for the kind words, Zoe! We're glad to hear that Susana made your setup so quick and easy. She'll be delighted to know she made such a great impression. We'll be sure to pass your feedback along to her. Don't hesitate to reach out if you need anything!

Hi, As you are aware, we did share the reason for account closure with you. However, as you have decided to make your case public, I would like to use the opportunity to advise that we take our responsibility to protect the public, as well as our obligations to regulators and law enforcement bodies, seriously as a global provider. Indeed, we are often required to reject applications, terminate accounts, block calls, or sometimes even pass information onto these organisations when lawfully requested or when we detect abnormal usage or call patterns that do not indicate "normal use" of a communications system. We also request documents to approve legitimate requests and use of the platform for lawful or regulated business purposes, but these are not always forthcoming. Occasionally, when escalated, information about requests and usage can also be shared by those authorities with other carriers and service providers, which can have a longer-term effect on obtaining or retaining service in the future. This information is provided as general advice, but perhaps it may help explain why service withdrawals, terminations, or disruptions occasionally happen. As this review is live and defamatory in nature, I will assume that you would like us to take this matter further and begin an official investigation. This could potentially involve those aforementioned 3rd parties, who may in turn lawfully request confidential information about account signup, payment and location, if suspicious activity is detected and a case is pursued. Thanks, VoIPstudio Team

Thank you very much for your positive review, and we're so happy we were able to support your migration to VoIPstudio and the porting process involved. If we can be of any help in the future, please let us know. Our human team is always on hand to provide advice and support if needed. Many thanks, VoIPstudio Team

Hi Milena! Thank you for your kind review. Smooth experience is exactly what we aim for. We're here if you ever need us! Thank you, VoIPstudio team

Thank you so much for taking the time to share your experience, Jerry. It truly means a lot to us! We're glad to hear our service has been meeting your needs, and we especially appreciate you mentioning your interaction with our team member. We believe every customer deserves the same level of care and attention. That's our number one priority. We'll be sure to pass along your kind words to the team. Please don't hesitate to reach out if you ever need anything! Thank you, VoIPstudio team

Thanks Jasmine! We really appreciate you taking the time to share this. We are also so glad to hear your experience has been a positive one and that the solution is working well for you!

Thanks Pete, we really appreciate you sharing this. Glad to hear the support and onboarding helped get things off to a good start, and that the experience has stayed consistent after getting set up. If you ever need a hand with anything, the team is always happy to help!

Hi Mersim! Thank you for taking the time to share such a detailed review. We really appreciate it! It’s great to hear that getting started was easy and that the system has been reliable in your day to day work. We’re also glad the call quality and the way the platform is set up are working well for your team, and that support has been helpful when you needed it. Thanks again for choosing VoIPstudio and for the recommendation.