Von Baer

To clarify: every item shipped by Von Baer is inspected by multiple people and documented before leaving our facility. We retain photos and video records to ensure that products are dispatched in perfect condition. Both items were carefully inspected and showed no defects of the kind described. This customer reported defects after the first product was shipped and accepted a replacement, which we provided at our own cost. Our products are packed and well protected to ensure they arrive in perfect condition, but in rare circumstances shipping can cause damage, which is why all items are insured against loss and damage. If the same issues had genuinely occurred twice, it would have been reasonable to provide credible evidence showing the defects were present while the item was still in the box, such as an unpacking video the second time. Instead, only post-unboxing photos with physical damage not present at the time of shipping were presented. Such photos cannot be considered reliable evidence, as any item can be damaged after unboxing and then photographed. Throughout the communication, the customer did not engage constructively and focused on posting negative reviews across platforms rather than working toward a fair resolution. Our policies, including the return policy, are clear, published, and accessible before purchase, and are followed consistently. Von Baer has served clients worldwide for over a decade, and we stand by the quality of our leathers, craftsmanship, and service. We welcome constructive feedback, but cannot accept misleading claims. Von Baer Team