Von Baer

Hello David, Thank you for your feedback. We are pleased to hear you found the Washington wallet to be beautiful, as we take great pride in the quality and craftsmanship of our products. Unfortunately, your request was made over 30 days after delivery, well outside our 14-day window for exchanges or returns. This timeframe is a common practice across the industry, ensuring that all products remain in pristine condition. Our return policy is clearly stated on our website, and applies to all purchases. Regarding the chat, it was closed automatically as the case was reviewed and resolved after considering all relevant circumstances. Kind regards, Von Baer team

Hello John, As communicated during the pre-return process and outlined on our website, returned items must be unused, in perfect condition, and complete with their original packaging to qualify for a refund. Upon receiving and inspecting your return, it was evident that the wallet had been used, with card marks visible and other signs of wear. Proof of this inspection was provided to you, but we did not receive a response in more than 2 weeks. These conditions make the item ineligible for a refund under our policy, which is standard practice to ensure all customers receive products in pristine condition. Additionally, it is perfectly normal and widespread for production to take place in one location while distribution happens in another. We are transparent about our location, which is clearly stated on our website. Kind regards, Von Baer team

Thank you, Saqlain, for taking the time to detail your experience. It brings us great pleasure to know that your first Von Baer laptop bag has become such a signature item in your professional life. We are deeply gratified by your appreciation of our craftsmanship, and we are honored by your recommendation. We look forward to continuing to be a part of your professional journey.

Hello Thomas, We are truly pleased to see how your journey with Von Baer has evolved from trying out the wash bag to becoming a loyal customer. Your trust in our brand and products means a great deal to us. We are confident that any future additions to your collection will meet the same high standards you’ve come to expect from us. We look forward to accompanying you in your future journeys with our finest pieces.

Hello Wajihah, We are delighted that the craftsmanship and design of your Von Baer piece have met your high expectations. We take great pride in our attention to detail, and it is gratifying to hear that it has resonated with you. We look forward to welcoming you back for future additions to your collection.

Hello Giedrius, We are delighted to hear that your personalized keychain turned out exactly as you envisioned. The quality of our leather, the craftsmanship, and the packaging are all elements we take great pride in, and we are glad to hear you appreciated them. We will be sure to pass along your kind words to Liivi, who assisted you. Thank you for choosing Von Baer.

Hello Ong Li, It’s always a pleasure to see a valued customer like yourself enjoying different pieces from our collection. Your appreciation for our craftsmanship across various products is deeply gratifying. We look forward to assisting you with any future additions that may catch your eye.