我从 Walk Hero 网站订购了一双鞋。我试穿了它们并走了大约 10 步。它们不合适。该公司拒绝发送退货装箱单，说明鞋子有磨损迹象。当尝试退回鞋子时，您必须从鞋子的各个角度拍摄不同的照片，他们才会考虑退款。 Walk Hero 并未获得商业改进局的认可，因此客户实际上无法追究他们的责任。他们的网站上也没有留下评论的地方。这是一家阴暗的公司，所以请注意不要与他们做生意。 菲尔·威廉姆斯
Walk Hero 公司的社交媒体帖子和发送的电子邮件并未说出真相。需要明确的是，这篇评论是关于 Walk Hero 的退货政策的。我订购的鞋子是我穿过的最舒服的懒人鞋。 Walk Hero 在他们的广告中指出……60 天免费磨损测试。在该声明旁边，他们声明 100% 风险费用退款保证。老实说，我沿着水泥车道走了 10 步，然后在回家时把它们摘下来。 Walk Hero 不会退还我购买鞋子的钱。这双鞋虽然很舒服，但不适合我的脚跟。总而言之，这是我对《Walk Hero》的体验。我相信大多数从他们那里购买鞋子的人都对他们的购买感到满意。我只是众多不满意的顾客之一。致步行英雄的工作人员……我想结束对您对我的评论的回复的反驳。如果可能的话，我要求您将我发送给您审核的鞋子的图片发布到 TrustPilot 上。您声称鞋子有磨损，并且不符合退货政策的标准。贴出图片来证明你在反驳我的评论时所做的陈述。我不会屏住呼吸向你发起挑战。
真相，
菲尔·威廉姆斯
walkhero.com 回复2025-07-19
We understand your frustration, but wish to clarify our return policy and address your specific situation:
1.Condition of Returned Items:
"Our return policy clearly states that shoes must be in unworn, resalable condition to qualify for a return. In your case, the shoes showed significant dirt and wear on the outsoles – consistent with outdoor use, not indoor trial. While we encourage customers to try shoes for fit, this should be done on clean indoor surfaces (as stated in our policy), not outdoors where soles become soiled. Reselling visibly worn shoes would compromise quality for other customers."
2.Photo Verification Process:
"Requesting photos is a standard practice to verify item condition before initiating returns. This protects both the customer and our business by ensuring transparency. We only require this step before authorizing returns to prevent unnecessary shipping costs if items are ineligible."
3.BBB Accreditation & Accountability:
"While not BBB-accredited, we operate in full compliance with e-commerce regulations. Customer satisfaction remains our priority, and all valid returns (meeting policy terms) are processed promptly. We resolve issues directly through our support channels."
4.Product Reviews:
"We welcome genuine customer feedback and display all verified purchases reviews transparently. Our website’s review section is open to customers post-purchase – we never suppress authentic experiences. Customer voices directly shape our service improvements."
Our Commitment to You:
Walk Hero stands by our return policy to ensure all customers receive new, quality products. We encourage trials indoors on clean surfaces to maintain return eligibility. While we cannot accept shoes worn outdoors, we remain dedicated to fair solutions within our policy terms. We invite continued dialogue to resolve concerns – your experience matters deeply to us.
D
Dean Cover · 写过 1 条评价 · 体验于 2025-06-13 ·
★★★★★
他们很快回复了我的询问，但在收到我的鞋子太小后，我要求退货的速度很慢。我已经联系过他们三次
没有及时回复我。我不知道自己的状态
walkhero.com 回复2025-06-19
Dear customer, we are very sorry to cause you trouble. We checked the mailbox and did not see it. You can send your email address so that we can check it and help you solve this problem proactively. We will put customers first and ensure every customer has a perfect experience.
Thank you so much for sharing your wonderful experience! We're truly honored that your podiatrist approved of your choice in Walk Hero sneakers and recommended our insoles. It's fantastic to know that our products are helping you care for your feet with expert-level support.
We’re also thrilled you took advantage of our sale and enjoyed the smooth delivery process. Helping customers like you feel confident and comfortable is why we do what we do.
We appreciate your trust and look forward to continuing to support you on your journey to happy, healthy feet!
Warmly,
The Walk Hero Team
Dear customer, I don't know why you made this comment. We have served you very well and you are an old customer. I hope you can contact us if you have any questions. We have sold tens of thousands of pairs of shoes and the arch support has always received very good feedback. I hope all customers can be satisfied with Walkhero.
