Wantable

Hi Jane! We’re really sorry this was your experience. We understand how frustrating it must have felt to receive an Edit after canceling and then feel rushed with the return timeline—especially when you’re balancing work and everything else in life. That’s a lot to deal with. To clarify, if an order has already been processed for styling or shipment, it can still go out even if the membership is canceled afterward. That said, we absolutely want the return process to feel manageable. We do offer due date extensions when needed, and we’re always happy to help adjust timelines if you reach out. Returns can also be scheduled for pick up from your office or home if you are pressed for time. We’re also sorry the pieces didn’t meet your expectations. Our stylists curate based on quiz responses and preferences, but when we miss the mark, we want the chance to make it right. If you’re open to it, please send us an email at [email protected], give us a call at 855-926-8225, or send us a DM via Facebook or Instagram with your order details so we can review what happened and help resolve any remaining concerns.

Hi Kylie! We’re really sorry this has been such a frustrating experience, and we understand how upsetting it is to see repeated charge attempts when you’ve already sent your returns back. That’s understandably stressful, and we’re sorry it’s caused you to feel this way. We reviewed your order, and while we did receive your returns, the items that were getting charged to you don't seem to be in the Edit when it arrived. That's the reason why you were being charged for the items. That said, we absolutely want to make sure you’re not charged incorrectly. We also appreciate your feedback about the free gift. While it’s intended as a small thank-you, we understand it didn’t meet your expectations, and your comments will be shared with our team. We also want to remind you that for future Edits that may include a gift, it's free with a purchase, so if you're not keeping an item, make sure to send it back so that you won't be charged for it. In this case, we're making an exception for you. With all this said, we have made this right, and you will not be billed for any of those items that likely got lost in transit. Please always know we take your sentiments seriously and want to provide you with the best experience possible. Please email us at [email protected] or give us a call at 855-926-8225 if you have further concerns or questions!

Hi Carla! We’re truly sorry to hear how stressful and upsetting this experience has been, and we understand why you feel frustrated and hurt by what happened. Issues involving unexpected charges, bank impacts, and collections are incredibly serious, and we never want any customer to feel misled or unsafe when working with us. We do offer payment arrangements to help make purchases more manageable, and when those are set up correctly, our goal is always to honor them. If payments were attempted in full while an arrangement was still being reviewed or adjusted, we understand how alarming that would be. We’re genuinely sorry for the stress this caused, and for the financial impact you experienced. Our customer service team is dealing with a high volume of requests right now and is doing its best to address everyone's concerns. While we can’t speak to credit reporting decisions made by banks or collection agencies, we do take feedback like this seriously and review cases like yours internally to improve how we communicate and handle billing concerns moving forward. If you’re open to it, we would still like the opportunity to review your account in detail and clarify what occurred, even if only to provide transparency and closure. You’re welcome to reach out via email at [email protected] or give us a call at 855-926-8225 with your account information so a senior team member can take a closer look. Our phone lines are open Monday - Friday 7am to 9pm CT, Saturday and Sunday 9am to 6pm CT. You may also consider sending us a DM via Facebook or Instagram. We regret that this experience led to such a negative outcome for you, and we appreciate you sharing your story so we can make this right.

Hi! Thank you for taking the time to share your experience. We’re truly sorry for the stress and disappointment this caused, especially around something as important as billing and payments. We understand how overwhelming it can be to see a higher-than-expected total, and that’s never something we want our customers to feel blindsided by. First, we want to let you know that our customer service team is experiencing a high number of requests and inquiries as it's our busiest time. While it does not excuse what happened, we do want to address all the matters at hand. To clarify our process, the styling fee is charged up front and then credited toward anything you decide to keep, and we always aim to be transparent by listing each item and its price in your Edit. We also offer payment plans specifically to help make larger totals more manageable, so if a full charge went through after a payment plan was discussed or agreed upon, we completely understand why that would feel frustrating and concerning. We’re also very sorry if any of our previous responses felt dismissive. That’s not the level of care we strive to provide, and your feedback is important to us. We’d really like the opportunity to review what happened on your account and confirm the payment plan details so we can make this right. If you’re open to it, you’re welcome to reach out via email at [email protected] or give us a call at 855-926-8225 with your account information so a senior team member can take a closer look. Our phone lines are open Monday - Friday 7am to 9pm CT, Saturday and Sunday 9am to 6pm CT. You may also consider sending us a DM via Facebook or Instagram. We appreciate you bringing this to our attention and hope we can make this right.

Hi Ace! We’re truly sorry this was your experience and understand why you’re upset. Receiving a damaged package and discovering an item was missing is frustrating enough, and being charged for something you never received only adds to that stress. We appreciate you noting the issue during checkout, and we’re sorry it didn’t feel properly addressed at the time. When items are reported missing, our team does review the situation with both our warehouse and the carrier to ensure everything is accounted for. If a charge was applied incorrectly, that’s not what we want, and we regret that this wasn’t resolved in a way that gave you confidence in our process. We also understand your disappointment with the quality and pricing. We partner with established brands that set their own prices based on materials and craftsmanship, but we know expectations can differ, and your feedback is heard. If you’re willing, we’d like to take another look at this and ensure the missing item charge is handled correctly. Please feel free to reach out via email at [email protected] or give us a call at 855-926-8225 with your order details so we can assist further. Our phone lines are open Monday - Friday 7am to 9pm CT, Saturday and Sunday 9am to 6pm CT. You may also send us a DM on Facebook or Instagram. We’re genuinely sorry this experience led you to feel this way and we hope to get this resolved for you as soon as possible!

Hi Patty. We’re so sorry for the delay in getting back to you — we completely understand how frustrating it is to be waiting, and we truly appreciate your patience. This is our busiest time of the year, and our team is working around the clock to make sure every customer gets the care and attention they deserve. If you ever need immediate help, please feel free to give us a call at 855-926-8225 (Mon–Fri 7AM–9PM CST, Sat–Sun 9AM–6PM CST). We return all voicemails the same day, so you should be hearing from us very soon. You can cancel at any time from your Plan Manager page- no strings attached! We're also so sorry if there were any quality issues. We hold quality to the highest standard, so please let us know if you experience any issues. We're here to help. Thank you again for your understanding. We’re grateful for you and are here to help however we can.

Hi Maureen. We’re truly so sorry to hear about your experience, and we appreciate you taking the time to share this feedback with us. Missing items are never something we want you to be billed for, and we completely understand how frustrating this situation must have felt. We want you to know that a live agents are available to help over the phone Mon-Friday 7AM-9PM CST or Sat-Sun 9AM-6PM CST. During this very busy time of year, our team is working around the clock to respond to every call and message. If you reach our voicemail, please rest assured we’ll return your call as soon as possible. It’s also incredibly important to us that you feel supported and respected. Our intention is never to come across as upset — all we want to do is help. We’re deeply sorry for any miscommunication or discomfort caused along the way. We would truly appreciate the chance to look into what happened and make things right. Please give us a call at 855-926-8225 so we can assist you directly. Thank you again for bringing this to our attention — we hope to earn back your trust.

Hi Michelle. Thank you so much for taking the time to share your experience with us. We’re truly sorry for the frustration and concern this situation has caused you — especially after you previously felt so aligned with your stylist and enjoyed your first few orders. That’s the experience we always aim to deliver, and we’re disappointed to hear we fell short. We’re also very sorry that you haven’t heard back from us yet. We’re currently right in the middle of our busiest time of the year and are working around the clock to respond to every message as quickly as possible. If you ever need immediate assistance, please feel free to reach out by phone at 855-926-8225 (Mon–Fri 7AM–9PM CST, Sat–Sun 9AM–6PM CST). We never want you to feel unheard. Regarding the billing concerns, we want to reassure you that it’s never our intent to charge for items you didn’t keep, and we always want to work directly with you to resolve any issues as quickly as possible. Unfortunately, once a dispute is filed with your bank, it automatically prevents us from issuing refunds or making manual adjustments on our end, as the dispute process overrides and temporarily locks our billing system. Since the dispute wasn’t dropped and was instead settled by the bank, we were unable to intervene or complete the resolution ourselves. Because of this and in line with our company policy, we’re unfortunately unable to continue business moving forward. We know this is disappointing, and we sincerely apologize for any inconvenience or letdown this has caused. Your experience is not reflective of the service we strive to provide, and we truly appreciate your feedback as it helps us continue to improve. Thank you again for taking the time to share your thoughts, and we’re genuinely for the experience you had with us.