Wantable

Hi there! We're so sorry for any issues with your order and would love to help out. We're currently right in the middle of our busiest time of year and are working around the clock to get to all emails. If you ever need us immediately, feel free to give us a call at 855-926-8225 Mon-Friday 7AM-9PM CST or Sat-Sun 9AM-6PM CST.

Hi there. We truly appreciate you taking the time to share your feedback, and we’re so sorry for the stress and frustration this situation has caused. We completely understand how disappointing it must have been to see the charge after returning your order. When a return isn’t scanned by the due date, our system automatically processes the full order charge. We can see that your return has since been received, and under normal circumstances, we would have issued a refund right away. At this point, we’re unable to move forward with the refund because a chargeback has been filed with your credit card company. Once that chargeback is dropped and reflected in their system, our financial team will be able to promptly issue your refund. If you’d like to proceed, we recommend contacting your credit card company to withdraw the chargeback. As soon as we receive confirmation that it has been dropped, we’ll take care of the refund immediately. In the future, if you ever need help extending a due date or preventing a charge, we encourage you to give us a call at (855) 926-8225 — we’ll be happy to make real-time updates and ensure everything goes smoothly. We’re truly grateful for your patience and understanding, and we’re committed to resolving this for you as quickly as possible. Please let us know once you’ve connected with your credit card company so we can finalize your refund right away.

Hi there– we're so happy to hear you loved your recent Edit! Thanks so much for your feedback—we truly appreciate you taking the time to share your experience, and we’re sorry to hear the recent change in our discount structure has affected your ordering decisions. We totally understand how adjustments like this can be a bit frustrating, especially when you’ve gotten used to the previous plan. That said, our new Membership Plan was designed to bring even more value to your Wantable experience! While the discount setup has changed, here’s what’s new and exciting: ✨ 2 Extra Items Per Edit – More variety = more chances to find pieces you love! ✨ Bigger Reward Potential – You now earn rewards you can apply to future orders, so savings stretch even further. ✨ Exclusive Perks – Members will get access to extra benefits to make every Edit feel even more tailored and rewarding. We’re confident this new approach brings more long-term value and styling fun, and we’re here if you ever want tips on making the most of it!

We’re truly sorry to hear about your recent experience and completely understand how frustrating this must have been. This time of year is our busiest season, and while our team is working around the clock to respond to everyone as quickly as possible, we know delays can be disappointing. Your subscription was successfully canceled on October 6th. Rest assured, your account is no longer active and you won’t receive any future shipments. If you ever need immediate assistance, please don’t hesitate to reach out to our team directly at 855-926-8225 (Mon–Fri 7AM–9PM CST, Sat–Sun 9AM–6PM CST). We’re always here to help and want to make sure you’re taken care of.

Hi Nikki. We’re so sorry to hear about your recent experience, and we truly appreciate you taking the time to share this feedback. We hold ourselves to high quality standards and want every piece you receive to meet those expectations. If an item ever falls short, we’re always here to help make it right. We also sincerely apologize for the billing issue and the delay in processing your refund. This is absolutely not the experience we want for our customers. We’ve been in the midst of our busiest time of year and are working around the clock to respond to all messages as quickly as possible — but we completely understand how frustrating that wait must have been. If you ever need immediate assistance in the future, please don’t hesitate to give us a call at 855-926-8225 (Mon–Fri 7AM–9PM CST or Sat–Sun 9AM–6PM CST). We’re always here to help and are constantly working to improve our service. We truly value your feedback and hope you’ll consider giving Wantable another try in the future — we’d love the opportunity to ensure you receive the seamless experience you deserve.

Hi Sasha. We’re so sorry it took longer than usual to get back to you — that’s absolutely not the experience we want you to have. We’re currently right in the middle of our busiest time of year and our team is working around the clock to respond to every email as quickly as possible. If you ever need immediate assistance, please don’t hesitate to give us a call at 855-926-8225 (Mon–Fri 7AM–9PM CST, Sat–Sun 9AM–6PM CST). One of our customer service representatives will be happy to help right away. It looks like one of our team members did reach out to help process a refund for the item, but please let us know if there’s anything else we can do to make things right. We truly appreciate your patience and will also pass along your feedback to our team to ensure we improve going forward.

Hi Jenny. Thank you for reaching out, and we're so sorry to hear about your experience with us! Our intention is never to bill you for items you don't keep, and we would love to help get to the bottom of this for you. The info you provided with this review didn't pull up an account with us, so could you give us a call at 855-926-8225? We're so sorry we haven't gotten back to your emails yet. We're currently right in the middle of our busiest time of year and are working around the clock to get to all emails. If you ever need us immediately, feel free to give us a call at 855-926-8225 Mon-Friday 7AM-9PM CST or Sat-Sun 9AM-6PM CST.

Hi Jessika. We're so sorry to hear that you were billed for an item you sent back. We were able to pull up your account and issued a refund for the top you sent back. You should see that return process back to your original form of payment in a few business days. We also added some credits to your account as a thank you for working with us. We are currently working around the clock to respond to emails during our busiest time of year, but please feel free to give us a call at 855-926-8225 if you ever need to get in contact with us right away. ❤️

Hi Sandra. We're so sorry for any issues with your order. It looks like your there were issues with the credit card you have on file. I Wantable uses a variety of criteria to determine which orders should be pre-authorized to prevent any potential fraud. It is primarily for your protection to ensure that the order is an authorized user of your card. If the card on file is declined when we attempt pre-authorization and you will be given the opportunity to add a different card to your account. If we are unable to successfully pre-authorize your card, your order will be canceled and any applicable styling fees will be refunded back to your card. Please let us know if we can answer any questions. We're here to help!

Hi Cristiane. Hi Mariza. Thank you so much for taking the time to share your feedback with us—we’re truly sorry to hear your experience didn’t match your expectations. We want you to know that we partner with premium brands and always match the pricing that those brands set. When curating each Edit, our stylists use your quiz answers and notes to guide their selections. It can sometimes take time for a stylist to get to know your unique preferences, which is why leaving detailed notes is so important in helping them better understand your style. We also want to clarify that exchanges can be made directly in self-checkout if the item and size are available in stock. And if you ever run into an issue with an order or need help passing along requests or style notes, our customer experience team is here to support you. Our ultimate goal is for you to receive Edits you truly love. Please don’t hesitate to give us a call or start a chat through our website so we can make this right and ensure future boxes better reflect your lifestyle and preferences.

Hi Jane. We’re truly sorry to hear about everything you’ve gone through and can only imagine how stressful and overwhelming this situation has been for you and your family. Please know that we deeply empathize with the challenges you’ve faced, and we never want anyone to feel that we don’t care about their circumstances. Our team’s goal is always to support our customers through difficult times. In your case, we did wait to receive updated billing information so we could continue working with you, and we’re always open to making accommodations when someone is facing hardships. Unfortunately, when we didn’t receive a response for several months and the account information couldn’t be updated, the balance was automatically transferred to collections. At this stage, while we aren’t able to remove the order from collections, the agency is equipped to work directly with you and will be the best point of contact to help resolve the account. We completely understand how frustrating this must feel, and we’re very sorry that you’ve had this experience. We sincerely appreciate you sharing your experience, and we’ll continue striving to ensure every customer feels supported and cared for.