Chiyo

Hi Lin, Thank you so much for sharing your honest feedback. We deeply value the trust families place in us during such a sacred and tender season, and we never take the opportunity to support mothers for granted. Although our CEO has already reached out, I want to personally echo that your feedback has been genuinely heard. Since receiving your notes, we’ve expanded our local delivery carrier radius and updated our nationwide partners after carefully reviewing performance data, customer feedback, and reliability in each region. While our meals are intentionally designed to blend elements of Eastern philosophy and Western medicine, guided by our advisory board of physicians and registered dietitians, we truly appreciate your perspective and are using it to continue refining our approach. Your feedback is helping us ensure our menus remain deeply nourishing, culturally mindful, and aligned with the diverse needs of postpartum recovery. We’re so grateful you spoke up and that we had the chance to connect live to hear more from you directly. As a small, woman-owned business, hearing from the women we serve is truly invaluable. Please don’t hesitate to reach out if there’s ever anything more we can do for you. With gratitude and warmth, Sarah Customer Experience Manager

Hi Ja, Thank you for taking the time to share your experience. We’re truly sorry for the frustration and inconvenience you encountered, especially after clearly communicating your food sensitivities. We know how important it is to feel safe and cared for in the postpartum season, when nourishment is as much about trust as it is about healing. Your feedback has prompted us to strengthen how we manage allergens, increase transparency around ingredients, and ensure communication stays consistent from order to delivery. We’ve already reached out to you directly through Trustpilot to gather more of your insights, and we hope to find a resolution that reflects the care and attention you deserve. With gratitude and warmth, Sarah Customer Experience Manager

Hi An! We're sorry to hear about the confusion here. Wanted to reshare the communications below that went out about our shifted delivery dates to give our team some time off for the holidays. Given freshness of our food, we did recommend freezing ahead of time during the holidays, and usually have 2x weekly deliveries to maximize freshness of the meals. To clarify on our recipes - our meals also are inspired by TCM and all should be heated warm, but not all are soups as we are most concerned about nutritional density and specially curate each day and week to hit postpartum nutritional standards crafted by our Clinical Advisory Board. Quality and safety are of utmost importance to us, as is treating our clients with support and empathy during such an important time. We gave you a call and hope to help clarify and find a resolution together. EDIT: Sorry we missed that there was an item that had 12/4/2024 as the expiration date. This would have been a mishap on our kitchen team's side with labeling as we do not keep product for that long to send out. It was likely meant to also say 1/4/2024 - apologies for the confusion there. Feel free to give us a call back to remedy this! -- With the holidays, our usual schedule had to be shifted a bit, but don't worry, the regular delivery schedule will pick back up on January 7. You should have received emails letting you know that deliveries for the week of 12/24 and 12/30 would all come at once and not in our normal twice weekly scheduled as UPS is closed for the national holidays. We truly apologize for any inconvenience and really appreciate your understanding! To make sure you can enjoy your meals throughout the week, we recommend freezing them. This will help keep them fresh and ready for you, even past the "best by" date.

Thank you for your kind words. We understand how challenging these times can be, and we're glad to have been able to provide you with great service and support. Your feedback means a lot to us, and we’re here to continue supporting you whenever you need us <3

Thank you for sharing your feedback with us. We’re truly sorry to hear that the meals did not meet your expectations during your postpartum period. We strive to provide a variety of meals that cater to different dietary needs and preferences, and we understand the importance of warming meals like stews, soups, and curries during recovery. We appreciate your suggestion about offering options suitable for freezing, which could enhance the flexibility and usability of our meals. We value your input as it helps us improve. A member of our leadership team will be reaching out to you shortly to discuss how we can better serve you. We’re here to support you.

Thank you so much for your kind words! We're thrilled to hear you've enjoyed your experience with Chiyo. Your feedback is invaluable to us, and we look forward to continuing to support your wellness journey. 🌟