West & Willow（westandwillow.com）在 OK.one 的综合评分为 3.6 分（满分 5 分），基于本站收录的 203 条用户评价，属于动物与宠物分类，口碑一般。评价两极分化：61% 给出 4 星及以上，同时 26% 打了 1 星；商家回复了 94% 的差评。数据最后更新于 2026-08-10。
沟通很差，拉尔夫试图弥补这一点，但考虑到一切，不值得这么麻烦和疯狂的时间表。
Hello Jamie, We sincerely apologize for the experience you had, particularly around the communication and extended timeline. While we’re glad Ralph was able to assist, we understand the overall process did not meet expectations, and we truly appreciate your feedback.
由朋友推荐，我们喜欢我们的查理女孩的肖像❤️
Hello Jesse, Thank you so much! We’re so glad your friend recommended us and that you love the portrait of your Charlie girl—it truly means a lot to us ❤️
Hello Siobhan, Thank you so much! We truly appreciate your kind words—so glad you’re happy!
我对这幅肖像的结果感到非常高兴和感激。十一年后，几周前我们失去了伯爵，我们深受伤害。这幅肖像非常特别，我对您的出色工作表示非常感谢。我们将在未来的岁月里珍惜这幅肖像。
Hello Gina, Thank you so much for your heartfelt message. We’re truly sorry for your loss—Earl sounds incredibly special. It means the world to us that the portrait could bring you some comfort during such a difficult time. We’re deeply honored to have created something you’ll cherish for years to come ❤️
这是我的第三张印刷品，每一张都非常出色。卓越的品质和准确性！
Hello Amy, Thank you so much for your continued support! We’re thrilled to hear that all three of your prints have been exceptional. It means a lot to us that you value the quality and accuracy—we truly appreciate it!
及时的方式很棒！
Hello Michelle, Thank you so much! We’re really glad you were happy with the turnaround time—it means a lot to us!
第二次购买，非常喜欢几年前的第一次，需要再买一个来添加新的小狗。优雅、艺术，完美捕捉人物性格。
Hello ST, Thank you so much for coming back to us again! We’re honored you loved your first piece enough to return for your new pup. It means a lot to hear that you found the portrait elegant, artistic, and full of character—exactly what we strive for!
我的订单 689714 包括一个定制马克杯和一个 8x10 定制肖像。我还没有收到有关肖像状态的任何更新。尽管联系了客户服务，我仍然收到专门针对该杯子的跟踪信息。这表明肖像可能存在未正确居中的问题，并且替换件可能已经发货。我已经支付了肖像和额外杯子的费用。
Hello Mark, We apologize for what happened. I’m glad to see this has already been sorted by our team, but if there’s anything else you need, we’re always here to help.
订购过程快速而简单。我的照片一周内就到了，我高兴极了。图片本身很完美！框架质量也很好，很坚固。
Hello Steve, Thank you so much for your wonderful feedback! We’re so glad the ordering process was quick and easy, and that your portrait arrived promptly. It means a lot to hear you’re happy with both the picture and the quality of the frame—enjoy your piece!
喜欢肖像！这是一个超级独特的想法，看起来很棒！ 交货也很快！
Hello Rachel, Thank you so much! We’re thrilled you love the portrait and found the idea unique—that means a lot to us. So glad it arrived quickly too—enjoy your piece!
必须将我的评论升级到 4。公司看到我的评论后，他们提出用更正后的图片替换我们的图片，甚至在生产前向我们发送了校样。如果一开始做得正确，我会给他们 5 颗星（满分 5 颗星），但由于漫长的过程和第二次尝试，我们给他们评分为 4 颗星（满分 5 颗星）。我们很高兴他们纠正了错误并正确地重新制作了图片。 他们的客户服务得分为 5 分（满分 5 分），因为他们免费纠正了错误。
Hello S.G., Thank you for your honest and thoughtful feedback. We truly appreciate you giving us the opportunity to make things right, and we’re glad we could provide a corrected portrait you’re happy with. Your patience means a lot to us, and we’re especially grateful for your kind words about our customer service—we always aim to stand by our work and our customers.
Hello Melanie, Thank you so much! We truly appreciate your kind words—so glad you’re happy with the result!
Hello Ana, Thank you so much! We’re so glad you think the picture is beautiful—it truly means a lot to us!
快速又简单。头像和她一模一样！
Hello Katie, Thank you so much! We’re glad the process was quick and easy for you, and even happier that the portrait looks just like her—that’s exactly what we strive for!
我在这家公司的经历非常棒，我迫不及待地想从他们那里订购另一件！
Hello Louis, Thank you so much for your amazing feedback! We’re thrilled you had such a great experience, and we can’t wait to create another special piece for you!
Hello Patrick, Thank you so much! We’re thrilled to hear the portrait matched your photo so closely—capturing those details is exactly what we aim for. We really appreciate your feedback!
我很高兴收到一条带有我的宠物插图的毯子，但不幸的是最终的产品相当令人失望。打印的插图质量很差——颜色不对，看起来与原始照片几乎没有任何不同。总体而言，印刷品看起来质量低劣，而且不太可爱。连我的朋友都觉得不值这个价钱。另外，毯子本身很薄，感觉很廉价。虽然广告看起来不错而且质量很高，但实际产品根本达不到这些期望。
Hello Su JungPark, We apologize for what happened. I’m glad to see this has already been sorted by our team, but if there’s anything else you need, we’re always here to help. Thank you for trusting us to make it right ❤️
我们很喜欢我们最近因癌症去世的心爱的德国牧羊犬 Axle 的照片。伟大的公司和伟大的产品。 ❤️
Hello Michelle, Thank you so much for your kind words. We’re truly honored to have created a portrait of Axle—what a beautiful way to remember such a beloved companion. We’re so sorry for your loss, and it means a great deal to know the piece holds a special place for you ❤️
我尚未收到订单，也没有收到订单的任何更新。
Hello Aimee, We apologize for what happened. I’m glad to see this has already been sorted by our team, but if there’s anything else you need, we’re always here to help. Thank you for trusting us to make it right ❤️
我于 2026 年 3 月 16 日下了订单，并添加了免排队选项。这是 26 年 4 月 8 日生日的订单。因此，订单有足够的时间到达，特别是考虑到我付了钱免排队。今天是 2026 年 4 月 3 日，从 26 年 3 月 28 日开始，我多次联系该公司，因为我没有收到跟踪信息。截至今天，我仍然没有收到任何跟踪信息或关于为什么我从未收到跟踪或我的订单的解决方案。
Hello Andres, We apologize for what happened. I’m glad to see this has already been sorted by our team, but if there’s anything else you need, we’re always here to help. Thank you for trusting us to make it right ❤️
共 203 条符合条件的评价