West & Willow（westandwillow.com）在 OK.one 的综合评分为 3.6 分（满分 5 分），基于本站收录的 203 条用户评价，属于动物与宠物分类，口碑一般。评价两极分化：61% 给出 4 星及以上，同时 26% 打了 1 星；商家回复了 94% 的差评。数据最后更新于 2026-08-10。
我已经发送了 2 封关于我的订单的电子邮件（我的猫颜色不对），但没有收到回复。
Hello Gustavo, We’re sorry for any frustration caused. We have responded to your emails, so please kindly check your inbox (and spam/junk folder just in case). If you’re still unable to locate our reply, feel free to reach out again and we’ll be happy to assist you further.
从开始到结束都是一次很棒的经历。我热爱我的艺术。这是我第六次使用它们。
Hello GTC, Thank you so much for your continued support! We’re honored this is your 6th order and thrilled to hear you had a great experience from beginning to end. It truly means a lot that you love your art!
Hello Eric, Thank you so much! We truly appreciate your enthusiasm—so glad you’re happy!
从未收到订单确认。然后当我收到肖像时，名字拼写错误。我联系了客户支持，但没有收到任何回复。
Hello Bailey, We sincerely apologize for the experience and the frustration caused, especially with the misspelled name and lack of response. We can confirm that your order has already been delivered, and we’re truly sorry for the issues you encountered. If you still have any concerns, please feel free to reach out to us, and we’ll be more than happy to assist you further.
Hello Norma, Thank you so much! We’re so glad to hear you found the picture beautiful—it truly means a lot to us!
我非常喜欢我的小狗的绘画和框架。在我的床上看起来棒极了！
Hello Sachi, Thank you so much! We’re thrilled you love the painting and frames of your doggies—it sounds perfect over your bed. Enjoy your beautiful piece!
图片很漂亮，订购和运输的一切都很好。 唯一的例外是我的宠物名字的字体大小。 它太小了，与图片的大小不成比例。
Hello Deborah, Thank you for your thoughtful feedback! We’re so glad to hear you found the picture beautiful and that the ordering and shipping process went smoothly. We appreciate you pointing out the issue with the lettering size, and we’ll be sure to share this with our team as we continue to improve.
我购买了礼券。当计划的收件人表示没有兴趣时，我试图退货退款。礼券不可退款。荒谬的。
Hello PatsMom, We’re sorry for any frustration this has caused. Gift certificates are non-refundable as stated in our policy, but we understand how disappointing this situation can be. We truly appreciate your feedback and will take it into consideration.
项链质量很棒，照片效果令人难以置信。我确实希望这条项链有不同的链长选项/不同的孔，这样我就可以调整长度，这样我就可以与其他一些项链叠戴。
Hello Sarah, Thank you so much for your thoughtful feedback! We’re thrilled to hear you’re happy with the necklace quality and how the picture turned out. We also really appreciate your suggestion regarding adjustable chain lengths—this is valuable input, and we’ll be sure to share it with our team for consideration.
我的三幅肖像画中的一幅看起来更暗，就像阴影投在其中一只狗身上。它脱颖而出。我本以为动画师会捕捉到这一点，因为其他两只狗都被投射在明亮的灯光下。
Hello Andrea, I’m really sorry to hear you were disappointed with your recent order. We completely understand how important it is to get your order in perfect condition and I’m really sorry we missed the mark on this! We just sent an email to make things right. ❤️ Looking forward to your reply!
下单后绝对没办法联系客服/人！ 我只收到了订单的一半，多次尝试联系客户支持。 无论我如何措辞我的短信/电子邮件，只有机器人以相同的措辞进行回复，但没有解决我的问题。 评论已更新为 5 星，因为我终于收到了我的杯子，它非常完美！ 如果联系客户服务不是那么令人沮丧的话，评论将是 5。在机器人回复了无数封电子邮件之后，终于有人（我认为）联系了我，杰拉米，他把事情做好了！
Hello Jacqueline, We apologize for what happened. I’m glad to see this has already been sorted by our team, but if there’s anything else you need, we’re always here to help. Thank you for trusting us to make it right ❤️
印刷品很可爱，但有点小，很难正确地看到我的儿子。
Hello FS, Thank you so much for your thoughtful feedback! We’re thrilled to hear you’re happy with the necklace quality and how the picture turned out. We also really appreciate your suggestion regarding adjustable chain lengths—this is valuable input, and we’ll be sure to share it with our team for consideration.
总体而言，图片看起来不错。我对 West & Willow 缺乏沟通感到失望。从肖像开始到发货，我没有收到任何电子邮件。没有肖像预览，订购时也没有地方可以留下礼物的来源。我向该网站发送了一封电子邮件，解释了我的不满，但收到邮件的人不仅没有阅读我的电子邮件，还向我发送了跟踪号码。 （我没有要求这个，我们在发货电子邮件中得到了该信息。）总的来说，这不是一个很好的第一印象。幸运的是，肖像看起来不错。
Hello LC, We’re sorry for the lack of communication and the frustration it caused—this isn’t the experience we aim to provide. We truly appreciate you sharing this and are glad to hear you’re happy with the portrait.
惊人的！！！喜欢它的结果
Hello Savannah, Thank you so much! We’re thrilled you loved how it turned out—means a lot to us!
与服务代表的密切体贴的体验非常有帮助，因为我们在处理我提供的照片时遇到了困难，导致肖像拍摄过程出现延误。 这是一次令人满意的经历。一切顺利。
Hello Norma, Thank you so much for your kind feedback! We’re glad our team was able to assist you through the photo issue and that everything worked out in the end. It means a lot to hear you had a satisfying experience!
当我收到我的画时我完全惊讶了！细节是一流的。订购非常容易，而且准时送到我家门口。
Hello Rich, Thank you so much! We’re thrilled to hear you were amazed by your painting—the detail means everything to us. So glad the ordering process was easy and that it arrived quickly. Enjoy your piece!
订购了肖像+马克杯。只送了杯子，没有收到肖像。已经快一个月了。 我已经向他们订购了 3 次，没有任何问题，一周前我发了电子邮件，但没有回复 4 月 29 日编辑：我仍然没有回复，我正在联系我的银行以发起退款，在我基本上被骗之后，我强烈建议不要从这家公司购买。
Hello Adam, We sincerely apologize for the delay and lack of communication you’ve experienced—this is not the standard we aim to provide. We understand how frustrating this must be, especially as a returning customer. Please know we’re looking into this as a priority and will follow up with you as soon as possible to resolve the issue.
Hello, Thank you so much! We’re so glad you’re happy with the quality and fast delivery—it means a lot to us!
订购很简单，最终的结果也很漂亮。谢谢你再次超出我的期望！交货也很快。
Hello Shari, Thank you so much! We’re thrilled the ordering process was easy and that the final piece exceeded your expectations—again! So glad it arrived quickly too. We truly appreciate your continued support!
真的很喜欢西和柳所做的工作！我现在已经赠送了三件作为礼物，每个人都对他们的艺术作品感到非常满意。 谢谢
Hello Hania, Thank you so much for your kind words and support! We’re honored you’ve chosen us for such special gifts, and it means a lot to hear that everyone has been so happy with their portraits. We truly appreciate it!
共 203 条符合条件的评价