West & Willow（westandwillow.com）在 OK.one 的综合评分为 3.6 分（满分 5 分），基于本站收录的 203 条用户评价，属于动物与宠物分类，口碑一般。评价两极分化：61% 给出 4 星及以上，同时 26% 打了 1 星；商家回复了 94% 的差评。数据最后更新于 2026-08-10。
我还没有看到我最近订购的艺术品（我很久以前收到了一套作为礼物并且很喜欢它）。我想说，对数字证明收费是令人厌恶的，特别是考虑到疯狂的价格；我想在人工智能取代所有此类“工作”之前你必须变得贪婪。如果我为一些数字艺术品支付约 200 加元，则该价格中应包含数字校样。
Hello M.O., We’re sorry to hear about your frustration and appreciate you taking the time to share your feedback. We understand your concerns regarding the digital proof and pricing, and we’ll be sure to pass this along to our team. Your input is valuable as we continue to improve our experience.
我在下订单时犯了一个错误，他们的客户服务很快解决了我的问题，我可以毫无问题地下另一个订单。我们的照片效果非常好，当我失去狗的姐姐打开它时，她流下了眼泪！伟大的公司和伟大的工作！
Hello Missy, Thank you so much for your kind words! We’re glad our team could quickly resolve the issue and make the process smooth for you. It truly means a lot to hear the portrait turned out so well and had such a meaningful impact—thank you for trusting us with such a special gift!
结果很可爱。值得等待！
Hello Jackee, Thank you so much! We’re so glad you think it turned out cute and that it was worth the wait—it truly means a lot to us!
Hello Samantha, Thank you so much! We truly appreciate your support and are so glad you love ordering from us!
我在 4 月 26 日下了订单，网站上说 4 月 30 日之前下的订单将在母亲节之前收到。我还没有收到，不幸的是母亲节已经过去了。在所有透明的情况下，我支付了额外的钱来购买证明，我在 2 天内收到了该证明，但卡在了我的垃圾邮件文件夹中。我确实在 4 月 30 日上午批准了该证明，这是在规定的截止日期内。没有客户服务，因为没有电话号码可以拨打，必须通过电子邮件进行通信，他们需要 3-4 天才能回复。我想知道我是否应该支付额外的钱来“免排队”功能，因为我猜很多人都这样做了，这使得他们领先于我的订单。不管怎样，我在截止日期之前下了订单，所以本来不必这样做。
Hello Brenda, We sincerely apologize for the delay and the frustration this has caused, especially with the missed Mother’s Day timing. This is not the experience we aim to provide. We understand your concerns regarding communication and turnaround times, and we truly appreciate you taking the time to share your feedback.
我们没有收到我们提交的肖像，也没有告知这不是我们提交的肖像。我们希望肖像与我们提交的相匹配。人工智能从未解决过这个问题，只给我提供了交货证明。如果我们没有收到并检查这幅肖像，我们就不会知道它是不正确的。请解决我们的投诉。 查看我上传的文件，然后 1. 发送我们订购的肖像，或 2. 向我们提供全额退款。
Hello Richard, We sincerely apologize for the confusion and frustration caused. This is not the experience we aim to provide. We can confirm that your order has been delivered, and we have sent you the tracking link for your reference.
我请求预览选项但从未收到。我会做出改变的。
Hello Miss Johnston, We’re sorry to hear this and understand your frustration. We did not receive any message requesting changes, but we truly appreciate you bringing this to our attention and will be happy to assist further.
客户服务:(。无法帮助我提供证明。除了电子邮件之外没有其他方式联系该公司。
Hello P. Capistrant, We apologize for what happened. I’m glad to see this has already been sorted by our team, but if there’s anything else you need, we’re always here to help.
好吧，我有一条项链而不是钥匙链。此外，电子邮件的数量也太多了。当我最终收到跟踪 ID 时，它不起作用。商店应用程序只是说它正在等待信息。 至于产品和蚀刻，效果很好，产品质量也很好。
Hello, We’re very sorry for the mix-up with your order and the frustration caused by the communication and tracking issues. This isn’t the experience we aim to provide. We’re glad to hear you’re happy with the quality and etching, and we truly appreciate your feedback as it helps us improve.
4月28日下单，今天5月11日。需要额外付费才能预览并免排队。仍在等待预览，预计只需 48 小时。顺便说一句，预览未发送到垃圾邮件或其他电子邮件文件夹
Hello Heidi, We apologize for what happened. I’m glad to see this has already been sorted by our team, but if there’s anything else you need, we’re always here to help.
首先，我被告知我将在 48 小时内获得设计预览。已经两周了，我仍然没有得到承诺的预览。其次，我无法跟踪我的订单。有人告诉我一到两周后就会到，已经两周了几天了，但还没到。我的电子邮件收件箱里充斥着广告和折扣，试图让我买东西，但我的包裹上完全没有任何更新。我的银行帐户已被扣款，但在收到一封要求我反馈的电子邮件之前，根本没有确认我的订单。好吧，考虑到我的包裹还没到，我就给你一颗星。再说一遍，我的订单没有确认，也无法追踪。事实上我什至根本不确定它是否会到来。正如我所说，他们从未像他们承诺的那样向我发送预览。即使它真的来了，我也会对它的样子感到完全惊讶。我不知道。我四月份订购了这个作为母亲节礼物。今天是母亲节，我不仅没有收到包裹，而且我无法知道包裹是否或何时到达。这是迄今为止最糟糕的经历。我最近记得订购过任何东西。最重要的是，当我在他们的网站上查找电话号码时，我可以对某人大喊大叫，但他们没有提供任何电话号码。与他们联系的唯一方法是通过电子邮件。剧透警告；他们不回复电子邮件。希望我能给零星。
Hello Spencer, We sincerely apologize for the delays, lack of updates, and frustration this has caused—this is not the experience we aim to provide. We understand how disappointing this is, especially given the timing, and truly appreciate you bringing this to our attention.
制作精美。让我的朋友很高兴
Hello Lisa, Thank you so much! We’re so glad to hear it made your friend happy—that truly means a lot to us!
这是我第三次从 West & Willow 购买产品，就像我以前的订单一样，我收到了及时、礼貌的服务，最重要的是，我收到了卓越的产品。细节太棒了！我的姐姐失去了她心爱的狗，收到了这份礼物，她感动得流下了眼泪。我还改变了对最初订购的尺寸的想法，并向客户服务发送电子邮件请求更改。我很快就得到了回复，调整也没有任何问题。 我强烈推荐West & Willow！
Hello Tricia, Thank you so much for your continued support and thoughtful feedback! We’re truly honored you’ve trusted us for a third time, and it means so much to hear the portrait had such a meaningful impact. We’re especially glad our team could assist quickly with your size change and make the process smooth for you. Your recommendation means the world to us—thank you again!
这次艺术家在我的狗肖像上做得很糟糕。它看起来一点也不像我的狗，如果他们不愿意重做这幅肖像，我会非常失望。
Hello Natalie, I’m really sorry to hear you were disappointed with your recent order. We completely understand how important it is to get your order in perfect condition and I’m really sorry we missed the mark on this! We just sent an email to make things right. ❤️ Looking forward to your reply!
已经快两周了，我的订单还没有更新。
Hello Josh, We sincerely apologize for the delay and lack of updates on your order—this is not the experience we aim to provide. We truly appreciate your patience and will make sure this is looked into as a priority.
Hello Anabelle, Thank you so much! We’re glad to hear you had a great experience with our customer service—it truly means a lot to us!
我给我的狗和家里的狗拍了纪念肖像，每次拍出来的照片都非常详细。我在购买和运输方面一直拥有最好的体验。强烈推荐悬挂天使毛皮婴儿的纪念品。
Hello Raquel, Thank you so much for your continued support and kind recommendation! We’re truly honored to create such meaningful memorial portraits for you and your family. It means a lot to hear that each one has been detailed and that your experiences—from ordering to shipping—have been consistently great.
非常喜欢我的印刷品。 这是我第二次订购，我仍然很高兴！
Hello Laurel, Thank you so much for your continued support! We’re thrilled to hear you absolutely love your prints and that your second experience was just as great—it truly means a lot to us!
整体体验、订购便捷性、客户服务和产品都很棒
Hello Jz, Thank you so much! We’re thrilled to hear you had an awesome overall experience—from ordering to customer service to the final product. It truly means a lot to us!
它……太美丽了。它来得如此之快。
Hello Scott, Thank you so much! We’re so glad you think it’s beautiful and that it arrived quickly—it truly means a lot to us!
共 203 条符合条件的评价