West & Willow（westandwillow.com）在 OK.one 的综合评分为 3.6 分（满分 5 分），基于本站收录的 203 条用户评价，属于动物与宠物分类，口碑一般。评价两极分化：61% 给出 4 星及以上，同时 26% 打了 1 星；商家回复了 94% 的差评。数据最后更新于 2026-08-10。
我支付了跳过线和证明的费用，因为这是一份礼物，自从我下订单以来我从未收到过该公司的消息
Hi Tracey! Thanks so much for taking the time to share your feedback! I’m glad to see this has already been sorted by our team, but if there’s anything else you need, we’re always here to help. Thank you for trusting us to make it right ❤️
我还没有收到任何关于我的订单的消息，并付费加快了速度。我想我至少会收到一封电子邮件或一份证明
Hello Julie, I apologize for the confusion and lack of communication. We have already sent your artwork proof for review. Please check your email, including your spam or junk folder, in case it was filtered there. Thank you for your patience.
图片和相框效果都很棒。由于我在下单后 1 周才收到状态更新，因此可以进行运输通信。老实说，我以为我的照片被拒绝了。
Hello Jesus, Thank you for your feedback! We're so glad to hear you loved the picture and frame. We also appreciate your comments about the shipping updates and understand how the lack of communication could have been concerning. We'll be sure to share your feedback with our team as we continue to improve the customer experience.
15 天前订购的。已支付艺术品证明和快递费用，但尚未收到任何宠物肖像证明，订单仍在等待“商家履行”。
Hello Cameron, I sincerely apologize for the delay and frustration this has caused. Please reach out to us directly, and we'll be happy to look into your order status and artwork proof request. We appreciate your patience and look forward to assisting you.
我对迄今为止的经历感到非常失望。在失去一位心爱的家人后，我订购了一张纪念版画作为礼物，并花费了 160 多美元期待得到专业而富有同情心的服务。 在请求对证明进行简单编辑后，沟通变得越来越延迟。我多次跟进更新，要么收到模糊的答复，称其“正在处理”，要么根本没有答复。我仍然没有更新的校样、完成时间表或最终印刷品。 尤其令人不安的是，纪念礼物具有时间敏感性，而且在情感上也很重要。这种性质的延误会偏离送礼的目的，并在本已困难的时期增加不必要的压力。 在现阶段，我还担心如果订单继续延迟，退款或替代方案缺乏明确性。对于支付的金额，我期望更好的沟通、透明度和客户支持。
Hello Jo, I sincerely apologize for the delays and lack of communication. We understand your frustration and are very sorry for the inconvenience this has caused. Thank you for your patience.
我非常喜欢这家公司！质量总是令人惊叹，我已经从他们那里购买了 4 次，我会继续这样做！最后一次购买时，框架损坏了。我给客户服务发了电子邮件，第二天他们回复了我并给我寄了一个替换品。它们价格昂贵，但质量在那里！强烈推荐！
Hello Sophia, Thank you for your continued support! We're thrilled to hear you've loved your portraits over the years. We're also glad our team could quickly help with the damaged frame. Your recommendation means so much to us!
第一次尝试就成功了。我喜欢它！
Hello Tammy, Thank you! We're so happy to hear you love it and that we got it right on the first try. We truly appreciate your support!
一切都很完美。照片拍出来很漂亮。质量很棒，包装也非常安全。交货速度很快！太感谢了！
Hello Kayla, Thank you for your wonderful review! We're thrilled to hear everything arrived quickly and safely, and that you loved the quality of your portrait. We truly appreciate your support!
照片非常漂亮，就像我提交的照片一样！这是我第二次下订单，如果我需要为宠物爱好者或我自己提供任何东西，我肯定会再次下订单！
Hello Alex, Thank you for your continued support! We're thrilled to hear your portraits turned out beautifully and matched your photos so well. It means so much that you've come back for a second order, and we look forward to creating something special for you again in the future!
我收到的两幅作为礼物赠送的印刷品都很棒并且很受欢迎。 谢谢
Hello Kristyne, Thank you for your kind words! We're so happy to hear the prints were loved and made great gifts. We truly appreciate your support!
过程很顺利。交货很棒。然而，该项目并没有给人留下深刻印象。比我想象的要小，而且链条对于我买它的人来说太小了。总的来说，他们很喜欢它，但认为它来自 Temu。下次我可能会尝试订购照片。谢谢
Hello Linda, Thank you for your honest feedback. We're glad the ordering process and delivery went smoothly, but we're sorry the item didn't fully meet your expectations. We appreciate your comments and are happy to hear the recipient still enjoyed it. We hope you'll give one of our photo products a try in the future!
Hello Kimberly, Thank you! We're so glad you love your portrait. We truly appreciate your support and kind words!
照片很棒，艺术确实做得很好。我只是认为对于其所放置的框架的质量而言，价格相当高。
Hello Adam, Thank you for your feedback! We're so glad to hear you loved the artwork and your portrait. We also appreciate your comments about the frame and pricing, and we'll be sure to share them with our team as we continue working to provide the best possible experience.
我没有收到订单，也没有收到付款证明。 我尝试联系你但没有成功。 我的订单是在 2026 年 5 月 4 日下的
Hello Cathy, I sincerely apologize for the inconvenience and frustration this has caused. One of our support team members is currently in touch with you and will assist you with your order status and proof request. Thank you for your patience while we work to resolve this for you.
多年来，我订购了多幅肖像，包括猫和狗，每次都很完美！绝对值得
Hello Laura, Thank you for your continued support! We're honored to have created portraits for both your cats and dogs over the years. It means so much to hear they've turned out perfectly every time!
这张狗的照片很可爱，但我不建议获得订单证明。我在打印照片之前额外支付了 10 美元来查看照片，当我看到校样时，没有地方可以批准它或对其进行更改，没有链接或任何东西。我给支持团队发了电子邮件，当我最终收到回复时，该项目已经发送打印，所以如果我想要进行任何更改，那也没关系。它还以错误的颜色打印。我要的是灰粉色，结果是白色。哦，好吧，这是一份毕业礼物，是在聚会当天送来的，所以无法修复。总的来说，印刷很可爱。
Hello Jan, We apologize for what happened. I’m glad to see this has already been sorted by our team, but if there’s anything else you need, we’re always here to help.
Hello Ben, Thank you! We're thrilled you love your portrait. We truly appreciate your support and hope to create something special for you again in the future!
数字下载链接尚未提供给我。没有提及我订单的其余部分何时发货。无需等待即可在网站上查看我的订单。
Hi Melissa! Thanks so much for taking the time to share your feedback! I’m glad to see this has already been sorted by our team, but if there’s anything else you need, we’re always here to help. Thank you for trusting us to make it right ❤️
通讯很糟糕。 我为艺术家预览支付了额外费用，但没有任何机会评论或编辑产品。 这张照片未经我的同意就作为礼物邮寄了。
Hello Peggy, I sincerely apologize for the poor communication and for the confusion regarding the artist preview. I'm glad to hear that everything has now been sorted out. Thank you for your patience and understanding, and we appreciate your feedback as it helps us improve our service.
框架到达时已损坏。在同意更换后，他们就给我留下了阴影。从那以后我就没有收到他们的消息了。
Hello David, We apologize for what happened. I’m glad to see this has already been sorted by our team, but if there’s anything else you need, we’re always here to help.
共 203 条符合条件的评价