West & Willow

Thanks so much, Danielle ❤️ We’re really glad you had a great experience and love your print 🐾

Hi Terry! Thank you so much for your feedback ❤️ We’re really glad to hear the gift was well received! We’re sorry about the shadow on the face we completely understand how that small detail can matter, especially for something so meaningful. We really appreciate you sharing this with us 🐾

Hi, Lilli! How precious ❤️ Thank you so much for trusting us with your first fur baby — we’re really glad you love the picture 🐾

Thanks so much, Kyle ❤️ We’re really glad you love the portrait and that it turned out even better than expected. It means a lot to hear it’s a meaningful keepsake for you 🐾

Hi, Meghan! I’m really sorry about this ❤️ I’ve passed this straight on to our team so they can look into it as a priority and get back to you as quickly as possible.

Hi Marie! Thanks so much for taking the time to share your feedback! I’m glad to see this has already been sorted by our team, but if there’s anything else you need, we’re always here to help. Thank you for trusting us to make it right ❤️

Hi, Christina! Thank you so much ❤️ We’re really happy to hear you loved it and that it arrived quickly! We truly appreciate the recommendation 😊

Hi Mariana! Thanks so much for taking the time to share your feedback and I’m really sorry to hear you were disappointed with your recent order. We completely understand how important it is to get your order in perfect condition and I’m really sorry we missed the mark on this! We just sent an email to make things right. ❤️ Looking forward to your reply!

Hi Christine, Thank you so much for your lovely review ❤️ We’re really glad to hear the gift brought comfort to your friend during such a difficult time. It’s also great to know you were happy with the quality and found the ordering process easy. We really appreciate your support!

Hi there! Thank you so much for your lovely review ❤️ We’re so happy to hear the ordering process was quick and easy, and that your portrait arrived sooner than expected 😊 It means so much to know your son’s dog’s picture turned out great. Thank you for your recommendation!

Hi, Jacqueline! Oh no, I’m really sorry about this ❤️ I’ve escalated this to our team so they can look into it urgently and get back to you as soon as possible. I completely understand your frustration, especially as this was meant to be a Mother’s Day gift and you’ve already confirmed approval. We’ll make sure this is followed up properly for you.

Hi Patricia, Thank you so much for your lovely review ❤️ What a thoughtful gift to give during such a difficult time. We’re so happy to hear your friends loved the portrait and gave it a special place on their mantel 🥹

Hi there! So sorry about this ❤️ We can see your order was delivered on time, but we really appreciate you sharing your feedback. Could you please let us know if you have another order with us, or any additional details? We’d love to look into this further and help however we can.

Hi, there! Thank you so much for your lovely review ❤️ We’re so happy to hear Edward was able to help resolve the frame issue for you! We’ll be sure to pass your kind words on to him 😊

Hi Rachel! Thanks so much for taking the time to share your feedback! I’m glad to see this has already been sorted by our team, but if there’s anything else you need, we’re always here to help. Thank you for trusting us to make it right ❤️

Hey Stephanie, Wow, thank you so much for such a lovely review ❤️ This truly means the world to us. We’re so honored to have created something so special for your friend and sweet Tikka. Knowing it brought him comfort really means everything. Thank you again for trusting us 🥹

Hello Adam, Thank you for your heartfelt review. We're honored to have been a small part of such a meaningful Mother's Day gift, and we're so glad the portrait of your beloved dogs turned out beautifully. Thank you for your recommendation! ❤️

Hello Samantha, Thank you for your feedback! We're glad our customer service team was able to quickly make things right and get your replacement shipped out promptly. We truly appreciate your patience and support! 😊

Hello Lori, Thank you for your kind review! We're so happy to hear it turned out perfect and adorable. 😊

Hi, Sam! So sorry to hear about this ❤️ We can see the digital version was sent to the email used when placing the order, so please kindly check your spam or junk folders as well. No worries at all I’ve also just resent it for you, so please check your inbox again shortly. Let us know if you still can’t see it and we’ll be happy to help further 😊