West & Willow（westandwillow.com）在 OK.one 的综合评分为 3.6 分（满分 5 分），基于本站收录的 203 条用户评价，属于动物与宠物分类，口碑一般。评价两极分化：61% 给出 4 星及以上，同时 26% 打了 1 星；商家回复了 94% 的差评。数据最后更新于 2026-08-10。
漂亮的产品，高品质 - 反应灵敏
Hello Deb, Thank you for your kind words! We're thrilled to hear you loved the quality of your portrait and had a great experience with our team. We truly appreciate your support and hope to create something special for you again soon!
已经 10 天了，我的订单仍然没有更新，我愚蠢地为“前线”支付了额外费用，我将立即退货
Hello Leslie, We apologize for what happened. I’m glad to see this has already been sorted by our team, but if there’s anything else you need, we’re always here to help.
我还没有收到订单，我给你们发了电子邮件以获取更新，但仍然没有得到跟进。
Hello Victor, We apologize for what happened. I’m glad to see this has already been sorted by our team, but if there’s anything else you need, we’re always here to help.
West & Willow 提供真正出色的作品。他们对产品的质量和关怀确实非常出色，同样令我印象深刻的是，如果事情没有达到预期，他们会致力于纠正问题。他们的团队反应敏捷、深思熟虑，并真诚地致力于创造卓越的体验。这感觉就像是一种独特且个性化的服务——即使您目前没有宠物，我也建议与他们合作，无论是作为一份有意义的礼物还是一种庆祝您喜爱的动物的方式。
Hello JC, Thank you for your kind words! We're so glad you loved the quality of your portrait and had a great experience with our team. We truly appreciate your support and recommendation!
我的订单于 2026 年 5 月 28 日确认。从那以后我基本上就没有听到任何消息了。我本以为没有联系电话#，邮件回复会很及时。我仍在等待我的订单在哪里。我还支付了订单预览的费用。那里也什么也没有。这一切都很令人沮丧，因为这张照片是周六的新娘送礼会礼物。 到处都很令人失望。 我希望获得一些信息，而不仅仅是机械式地回复我的电子邮件，告诉我我现在正在排队等候。
Hello John, I sincerely apologize for the lack of communication and the frustration this has caused. I understand your concern, especially with the bridal shower coming up this Saturday. I have checked your order, and I can confirm that it has been shipped. Thank you for your patience, and I am sorry again for the inconvenience.
这是一次很棒的经历。制作精美，运输速度快
Hello Lara, Thank you for your review! We're so happy to hear you had a great experience, loved your portrait, and received it quickly. We truly appreciate your support!
我发了一张我的狗全盛时期的照片，他现在已经到了最后的日子。他们完美地复制了它，看起来绝对令人惊叹。我肯定会从 West 和 Willow 那里得到更多的工作！
Hello Alex, Thank you so much for sharing this. We're truly honored to have created something so meaningful for you and your dog. Knowing we were able to capture him perfectly during such a special time means the world to us. We appreciate your kind words and look forward to creating more memories for you in the future.
我还没有收到我的证明。我无法从客户支持处得到答案。我过去从这家公司订购了几张照片，没有任何问题。但今后我将不再支持或推荐这项业务。
Hello Emily, We apologize for what happened. I’m glad to see this has already been sorted by our team, but if there’s anything else you need, we’re always here to help.
打印刚刚好。一只狗（麦克斯）的头发是黑的，但看起来却是灰白的。这只猫（米卡）实在是太小了，而且看上去病恹恹的。他是个大男孩了！几乎和狗一样大，他在狗旁边看起来很奇怪。我仍然把它挂起来，但这并不能很好地代表我们已经去世的宠物。
Hello Ann, Thank you for sharing your feedback. We're sorry to hear the portrait didn't fully capture Max and Meeka the way you remember them. We understand how meaningful these portraits are, especially when honoring beloved pets who have passed, and we're disappointed to hear the final result missed the mark. We truly appreciate your comments and will share them with our team.
我订了两张照片；一份给我，一份作为礼物。礼物狗的形象非常完美。我的照片颜色有点不对，他们很高兴地同意修复并给我寄一张新的！多么出色的客户服务啊。我很高兴。
Hello C Salgle, Thank you so much for your kind words! We’re glad to hear the gift turned out perfectly and that we could quickly make things right with your portrait. It means a lot to know you’re pleased with both the result and our customer service!
你出色地捕捉到了我哥哥的猫 K2。他很高兴。 另外，我在订购后更改了送货方式，您很好地进行了更改，以便礼物可以直接送到我兄弟的家。 最后，它正好在他的生日那天到来，所以时机非常完美，而且状况非常好。
Hello Carolyn, Thank you so much for your kind words! We’re thrilled to hear both portraits turned out so well and that your college kids loved them—it sounds like such a special addition to their new place. So glad they arrived quickly too!
两张肖像看起来都很好。我的大学孩子们很兴奋，因为我们给他们每只狗都安排了校外住宿。他们也很快在下单后 10 天内就收到了。
Hello Elaine, Thank you so much for your kind words! We’re thrilled to hear both portraits turned out so well and that your college kids loved them—it sounds like such a special touch for their off-campus homes. So glad they arrived quickly too!
他们做得非常出色
Hello Albani, Thank you so much! We’re thrilled to hear you think we did an amazing job—it truly means a lot to us!
惊人的肖像！肯定会推荐这个给任何有兴趣的人
Hello Tavion, Thank you so much! We’re thrilled to hear you love the portrait and truly appreciate your recommendation!
我对 West & Willow 的经历非常失望。我在母亲节前近两周下了订单，特别是加急运送，以确保它能准时到达，而且我还额外支付了校样预览的费用。经过不断地与客户服务来回沟通并发送多封电子邮件试图获取更新后，直到母亲节前一天，证据才发送给我——完全违背了最初支付额外费用的目的。 对于一家对情感定制礼品收取高价的公司来说，我期望有更好的组织、沟通和客户服务。在支付额外加急服务费用后错过母亲节截止日期是不可接受的，特别是在缺乏沟通和证明审批流程出现延误的情况下。总体来说非常令人沮丧的经历。
Hello MIa, We sincerely apologize for the delays and the frustration this has caused, especially with the missed Mother’s Day timing. This is not the level of service we aim to provide, and we truly appreciate your feedback.
发货很快，印刷也符合我的预期。我的订单有一个小问题，但更换它没有问题。很快就更换了，他们也很抱歉。谢谢你！ 印刷品是在卡片纸上进行哑光处理，而不是闪亮的相纸，仅供参考
Hello Christina, Thank you so much for your thoughtful feedback! We’re glad to hear everything arrived quickly and that the print met your expectations. We’re also happy we could resolve the issue promptly for you. We truly appreciate you sharing the detail about the finish as well—thank you for your support!
我付款是为了加快我的订单。已经12天了，我的订单状态没有从“等待商家发货”改变
Hello Eric, We apologize for the delay. I’m glad to see this has already been sorted by our team, but if there’s anything else you need, we’re always here to help.
我还没有收到我的订单。我每天都在等待和希望，但我仍然没有得到。
Hello Natasha, I sincerely apologize that you have not yet received your order. I understand how disappointing and frustrating it must be to wait for something you have been looking forward to every day. We are very sorry for the delay and any inconvenience this has caused. Thank you for your patience and understanding.
仍在等待我的校样或对我的电子邮件的回复。您网站上的电子邮件不正确。非常担心我被骗了。
Hello Christine, We apologize for the delay. I’m glad to see this has already been sorted by our team, but if there’s anything else you need, we’re always here to help.
我 2.5 周前订购了这个，花了 2 周时间才将艺术品证明发送给我（他们的网站说它将在 48 小时内到达）。当我收到要审核的校样时，我无法审核或批准该校样，因为它说他们正在对我进行编辑（我没有发送）。我四天前请求了帮助，目前仍在等待支持。看来我的母亲节礼物要晚 2-3 周送达。
Hello Tiffany, We apologize for the delay. I’m glad to see this has already been sorted by our team, but if there’s anything else you need, we’re always here to help.
共 203 条符合条件的评价