Thank you so much for taking the time to review us and share your feedback, Michael! We appreciate your thoughts on the shrimp size as well, and are sorry to hear they were smaller than expected. Our wild-caught shrimp can vary slightly in size depending on the species.
Our dedicated Member Experience team would be happy to take a closer look and help make sure you have a great experience with your orders going forward! They’re available 7 days a week at wildalaskancompany.com/contact. 💙🐟
Thank you for leaving us a review, Gerard. We are so truly sorry for the poor experience. We recognize the genuine disappointment and frustration with these shipments. Singular issues, and especially repeat issues, are incredibly rare. We are just as committed now as we have always been to making sure you and all of our members can enjoy each order that is placed. In the rare event of an issue, our dedicated support team is here 7 days a week to take all the steps we can to try and make it right. This includes tracking all issue details and following up with our shipping partners. It looks like our team was able to set up prompt replacements including air shipping on the most recent order. It was certainly our goal for you to fully enjoy this order, but understand that a refund was the right choice for you. We are happy to honor that. The timeline of which is dependent on your financial institution. We would love to continue supporting you and work to restore your trust in our membership. Thank you for being an important part of Wild Alaskan Co, and please reach out anytime if we can assist further: https://wildalaskancompany.com/contact
Hi, Patricia! Thank you for your review. We are truly sorry to hear about this situation. We certainly never intend to send unexpected orders! We wouldn't want this for ourselves either. We do keep you updated with details about your box with a 3 day reminder email before each order is created. We are truly sorry if the shipping details were missed.
Our team is happy to help build a custom shipping schedule, or cancel orders at anytime. This is a 3rd party review site, but a team member has also reached out to assist in providing resolutions going forward. You can also get in contact with us right here: https://wildalaskancompany.com/contact
