Wild Oak Boutique

Hi Ashleigh, thank you for your feedback! We’re glad you loved the quality of the pants, though we’re sorry the fit wasn't what you were looking for. We wanted to clarify that we offer several return options beyond just an even exchange, including exchanges for entirely different items, returns for store credit, or refunds. Since these pants felt too low-fitting for you, we’d love to help you find a style with a higher rise. Please reach out to our team so we can assist you in using your return for a different item that fits your preferences perfectly!

Hi Madalyn, thank you for your feedback. We are very sorry to hear that you had a poor experience with our customer service team. We strive to provide a positive and helpful experience for every customer, and it’s clear we missed the mark here. We would love the opportunity to make this right for you. Could you please reach out to us directly at [email protected] with your order details? We want to look into what happened and ensure your concerns are addressed immediately.

Hi Michelle, I am so sorry for the confusion regarding our return process and the quality issues you experienced. We want to clarify how our returns work to ensure you receive the correct amount for your order #1169218: Store Credit: If you choose store credit, you receive the full amount you paid for the items with no fees deducted. Exchanges: Your original 25% off Christmas sale discount carries forward to your exchange order, allowing you to swap for new items at the same value you originally paid. Refunds: You receive a full refund of the amount paid to your original payment method, minus a small return fee. The discrepancy you’re seeing is likely because the 25% discount isn't part of the refundable cash total, as it wasn't an out-of-pocket cost. We carry many different brands and styles at Wild Oak Boutique and we’d love to help find something you love. Please reach out to our support team so we can make this right and answer any additional questions regarding your refund.