Wild Oak Boutique

Dear Gillian, We completely understand how frustrating it is to deal with a return dispute, and we appreciate the opportunity to clarify the situation and reaffirm what our management team has shared with you directly. As a US based company, we rely on a trusted third-party processing and inspection facility in Canada to handle international returns. This service allows our Canadian customers to secure their refunds much faster without waiting for packages to travel all the way back to our facility in the States. Because our store policy strictly requires that items be returned in brand-new, resellable condition, our partner flags any items that arrive with an odor or damage. However, because you have maintained that the overalls were kept in a smoke-free, pet-free home and packaged immediately back into their original plastic covering with the tags attached, we are treating your case with the utmost care. Our management team is actively working on a resolution with you through your open support ticket. We have already reached out directly to our third-party processing partner in Mississauga, ON to locate the item and review the inspection findings. We are fully committed to investigating this thoroughly and fairly, and we will continue to update you directly via email the moment we receive an update from the facility.

Hi Taylor, We are so sorry for the frustration this has caused. We definitely don't want to fill your inbox with unwanted messages—especially if you haven't visited our site—and we want to get this sorted out for you right away. Could you please reach out to our customer support team directly at [email protected]? If you can provide the specific email address receiving these messages along with any examples or screenshots, our team can look into our system, investigate exactly why this is happening, and ensure you are completely removed. Thank you for bringing this to our attention, and we appreciate your patience while we fix this for you.

Thank you so much for your kind words! We love to hear this!!

Hi Megan, thank you for sharing your feedback and for the update. We are glad to hear that you finally received your return label, but we sincerely apologize that it took a 'nasty email' and so much effort on your part to get there. That is certainly not the seamless experience we want for our customers, especially when you took the extra time to double-check the policy before ordering. We hear you loud and clear on making our return process more user-friendly, and we’re taking your comments to heart as we work to improve. Thank you for your patience and for giving us the chance to make it right.

Hi Glenna, thank you for sharing your feedback, and we are so sorry for the frustration this process has caused. We completely understand your disappointment in not receiving the style you were looking for. We want to clarify that we do offer refunds, and we’d like to make this right for you immediately. Please contact our support team so we can help you switch your return from store credit to a refund. We value your business and hope to resolve this quickly!

Hi Jennifer, thank you for sharing your feedback with us. We’re sorry to hear that the products weren’t the right fit for you. We would like to clarify that we do offer refunds to the original payment method. It sounds like your return may have been processed for store credit by default. Please reach out to our support team at your earliest convenience so we can help you switch your return to a refund instead. We want to make sure you’re taken care of!

Hi Jae, thank you for reaching out. We are very sorry for the frustration and confusion caused by the multiple emails you received. Please know that it is never our intention to deceive our customers. These automated messages are part of a system designed to help shoppers keep track of items they may have viewed or added to a cart, but we clearly missed the mark on the timing and frequency in this instance. We take your feedback seriously and will be reviewing our email settings to ensure this doesn’t happen to others. If you’d like to be removed from all future marketing, you can click 'Unsubscribe' at the bottom of any email, or feel free to reach out to us directly at [email protected] and we will handle it for you immediately. 💛

Hi Jannette, thank you for the follow-up. We want to be as transparent as possible regarding our international policies. While we offer Redo Coverage at checkout to provide unlimited free return shipping, it appears this was opted out of for your order; this is why you’ll see a return shipping charge. Additionally, due to international taxes and duties, we are unable to process direct exchanges for orders to Canada. We do offer free shipping to Canada on orders of $200+. Regarding the fit, our size guides for this specific pair come directly from the manufacturer, Mica Jeans, and we haven't seen a trend of sizing issues with this brand. However, we see that you have already successfully set up a return for a refund. We appreciate your feedback as we continue to refine our international shopping experience.